AutoNation Acura Spokane Valley
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Dealership Sales Review
sales Rating
DIssatisfied!!! 0 stars
Written byon 10/13/2013
updated 06/07/2025
I have been a loyal Acura customer for 7 years. I ordered a 2014 MDX in August 2013. At the end of 2 months, I was contacted and told the configuration I had ordered would not be produced until the end of October and I could expect delivery about the end of November. And, by-the-way, since we have to wait 2 more months, we are decreasing your trade-in by $3000. Is this legal? What ever happened to brand loyalty and customer service? I love the Acura product and cannot believe their dealerships are allowed to do this. I highly recommend that if you are trading in a vehicle, do not buy from AutoNation Acura of Spokane Valley.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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autonation on 10/18/2013
Dealer Response
Loyalty and customer service is very important to us. We are sorry for the issue you had with the timing and value of your trade in vehicle. We are thankful to see your honest review as it helps us improve as a dealership. If you would be willing, please contact our General Manager directly at (509) 590-1266 to receive more information and options in moving forward with our dealership. We appreciate the feedback and value your loyalty over the past 7 years. We hope to hear from you soon!
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