Customer Reviews of Mercedes-Benz of Bellevue
Review type:
2019 Jeep Rubicon
Repair broken fuel door flap mechanism
by CarolO13 on 10/07/2023Once we got the car there (via Mercedes Me app) the service people were quick and efficient. Without the app we were told (by whoever answered the phone) they could not see us for at least 10 days and it was crucial to us as we had zero… fuel and no way of opening the faulty flap to fill up with gas! Still covered under warranty.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
They make it right!
by Ginger1 on 10/06/2023Lola is on track to be one of their best service associates. She’s not only helpful, insightful, but a delight to work with.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Please don't hesitate to reach out if there's anything additional we can do for you.
Overall good experience
by Scott on 09/27/2023Friendly service and exhaust repaired with no feeHi Scott, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Above & beyond!!!!
by litiahj on 09/18/2023I had the opportunity to work with Lorenzo Johnson and let me say, he is going to forever be my first choice!! Lorenzo genuinely cares about you & your vehicle.. He has so much patience!!! I recently built my own mercedes & he basically… held my hand through the process & made sure everything went extremely smoothly. The day my baby came— I was SO EXCITED. The buying process was the easiest and quickest buy I have ever experienced. We were in and out of the dealership within 30 minutes… WOW!!!!!! Not an all day process?? UNHEARD OF! FIVE STARS ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Even after I left the dealership, Lorenzo was very attentive & checked in to make sure everything was going great!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Bellevue! Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient process to trade my car for a new one.
by AldoBenz on 09/10/2023I visited the MB Bellevue to get the latest on PHEV/EV cars. Eventually, I ended up trading my car for a new one, same model. The Sales Associate I dealt with was very patient and guided me through a good way to structure the transaction.… He efficiently responded to my "wish list", enabling me to close the deal. I'm very satisfied with the assistance I received and also with the variety of cars available at the dealership. Definitely I recommend to visit MB Bellevue if in need of a car.Hi Aldobenz, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Bellevue and we hope to be of service again in the future.
Bellevue is a cut above.
by anniej415 on 09/09/2023I've been to a handful of MB dealerships since acquiring my beloved 2014 GLK, and my recent service experience at Bellevue was by far the best. I've had mostly good experiences at other dealerships but this was an absolute standout, due in… large part to my service advisor Jesus. But everyone I met (interacted with 3-4 other folks at reception, etc) was friendly and helpful.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Annual Service and Car Detailing
by CSenie* on 09/07/2023The annual service and car detailing performed by Mercedes-Benz of Bellevue on our 2022 GLC300 was outstanding. The car looked showroom ready after the detailing, and was running perfectly after the annual service. As always, our service… advisor, Wayne Thiessen, was right on top of our needs and made sure that the work was performed in a timely manner and that all service points were included and completed.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
MB Bellevue is awesome!
by Val2023 on 08/21/2023MB Bellevue has one of the best service departments with awesome and knowledgeable people. I had so much troubles with MB of Lynnwood and their ugly attitude, and only thanks to MB Bellevue, I didn’t leave the brand.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great customer service
by GeoM888 on 08/15/2023Sheneta @ MB is Bellevue provided excellent service! She kept me updated on the progress and thoroughly explained all the work performed. A++Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
EQS 580 recall for download an upgrade
by blue 580 on 08/11/2023While the work done on my car was not accomplished during the time frame allotted, the dealership provided a lyft shuttle to home and back to the dealership. I was satisfied with the work done.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great Service, super awesome service advisors
by JCLS580 on 08/03/2023Issues promptly taken care of! Jesus, the service advisor is a rockstar! Thank you!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My new 2023 Mercedes-Benz AMG SL 63
by Scotts65 on 07/31/2023I went to the dealership looking at a used car. And I met Derek Einfalt my salesman. He was a great help. I drove the used car. We need to talk about price in the show room. The new car SL 63 and couldn’t help myself. I loved it. I… salesman was very helpful. We are able to put a deal together and I bought the car. I’m very happy with the whole transaction.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rude and bad attitude
by Caribou on 07/25/2023The stuff and mangers are all rude!Hi Caribou, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please contact us at (425) 249-7391 so we can understand your situation better in order to try and turn your experience around. Thank you, Mercedes-Benz of Bellevue
Fast and easy
by howthis on 07/03/2023Annual service was fast and easy. Always appreciate Justin's great customer service!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Mercedes, AMG GLE53
by Dean (Dean) on 07/03/2023I look at this rating of a 5 as a reflection on the dealership overall and the sales person, however the main reason for the 5 rating is really due to the sales person - Gregg Prokop. The dealership overall is great too. I would give a 6… rating to Gregg if available. He sold me my first Mercedes three years ago, and I came back to purchase a car from him for my wife. Gregg is a professional and focuses on delivering the highest level of customer service, during the purchase process but more importantly after the process as well. He has been with the dealership for over 20 years. Buying a new car is always somewhat of a pain, however Gregg makes it as best as possible.Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Best Service Experience Yet
by Ballard on 06/27/2023I was late for my appointment and was assigned a new service advisor; Sheneta Dailey was a delight to work with. She listened to my concerns with my car and was incredibly timely and responsive via text. She also looked into my warranty… and is helping me fix my cup holder. I highly recommend her and the Bellevue Mercedes dealership in the Seattle area. I drive out of my way to have my car serviced here.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
GLE350 Car Servicing
by Hemraj S on 06/26/2023Generally, the experience was good, but the servicing was delayed, and I did not get the car the same day. I returned to the service center on the weekend to collect the vehicle.Hi Hemraj, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 249-7391 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Service A
by Baaderhenry on 06/26/2023Great and friendly ServiceHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Poor service
by NotHappy on 06/15/2023Issues started at checkin. My service rep seemed busy, so someone else checked me in. U gave details about issues. Rep took notes. However, when my assigned rep contacted me, he apparently didn't know what was wrong with my car. I gave… him the details. He then came back and didn't seem to remember what I told him. Plus they delayed looking at my car for several days. The excuse was that the shop was busy. After I declined the services due to astronomical prices they wanted to do via email, they stopped responding to me. Even after followed up via SMS, there was no response. Finally, when I picked up the car, they didn't do the courtesy vaccun and wash.. though the paperwork says that they did the wash and vacuum. Additionally, the car interior was dirtier than when I gave it to them, with sticky adhesive stuff on different parts of the dashboard. The car smells like someone was using it and smoked in it. The rep left one of the windows opened when he handed over to me, seemingly trying to air out the car. Generally a horrible experience.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Replacing a defective transmission of a newly purchased used vehicle.
by MB #1DUG on 06/14/2023A very difficult , bad luck event for myself buying a beautiful car and then having to go through a TWO MONTH LONG PROCESS to get a replacement transmission, and be it a used transmission ! This was covered via an AUTO NATION 90 day… warranty, but their process was very slow and made less than desireable by cutting cost corners, etc. At this time, myself or anybody cannot know if the resulting products replaced will be reliable and work out over time. Obviously, the certification screening process for this GLE was less than effective. This repair process was all performed via M.B. of Bellevue, Wa. and they were professional in all aspects, and my service advisor, Jesus was excellent to deal with (thank you).Hello, Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Nicole G. on 06/14/2023One of the best service experiences I have had to date. Cannot recommend Jesus G. Enough.Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Mercedes-Benz GLC
Mercedes-Benz GLE
Mercedes-Benz C-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Bellevue. Thanks for the recommendation, and have an amazing day!
by Nyla Silvester on 05/09/2025