Mercedes-Benz of Bellevue
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Dealership Service Review
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Replacing a defective transmission of a newly purchased used vehicle.
Written byon 06/14/2023
A very difficult , bad luck event for myself buying a beautiful car and then having to go through a TWO MONTH LONG PROCESS to get a replacement transmission, and be it a used transmission ! This was covered via an AUTO NATION 90 day warranty, but their process was very slow and made less than desireable by cutting cost corners, etc. At this time, myself or anybody cannot know if the resulting products replaced will be reliable and work out over time. Obviously, the certification screening process for this GLE was less than effective. This repair process was all performed via M.B. of Bellevue, Wa. and they were professional in all aspects, and my service advisor, Jesus was excellent to deal with (thank you).
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Clarke Moore on 06/17/2023
Dealer Response
Hello, Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
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