Lexus of Bellevue
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Customer Reviews of Lexus of Bellevue
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Incompetent enough to lose a 75k sale.
by Disappointed on 10/09/2024All of the negative reviews for Lexus of Bellevue are accurate. Based on my experience, Ren, one of their salespersons, was very unhelpful and constantly miscommunicated throughout the sales process. Just as I was ready to close a $75k deal… with them, they mishandled it by pushing for more cash, lying, and focusing on their profit rather than the sale. The Lexus of Bellevue sales team were incompetent enough to lose a $75k deal, and it felt good to walk away from such a team.
The following reviews are more than two years old. They are not included in the overall rating.
55 sales reviews
Bait and Switch Special
by Bait and Switch Victim on 05/21/2023They claim "one person, one price" - should be "two people, two prices". Classic manager/sales person rope a dope, then you get a surprise addition of 4k of after market ad ons! Hop on down the road to Seattle, Tacoma, Spokane, or… Oregon. Common story in the reviews here...it's the way they operate.Beware of "Mandatory" Markups
by PNW4Lyfe on 01/10/2023In fairness, this team was very professional and very transparent. Hence, my logic behind giving them 3 out of 5 stars versus something less reasonable. Here's the thing...in an attempt to either tug at my heartstrings or be truly honest,… they said their sales are down and in order to keep the employees at the dealership employed, a non-negotiable, mandatory, "northwest package" of $3000 is marked up on every vehicle. It doesn't matter if you special order or not. So everyone is aware, this is not common practice. They were up front...kudos...but when I asked what it consisted of...I don't need overpriced weather mats or LoJack. I can buy better TuxMats for less and a $29 AirTag versus a $795 LoJack that is redundant with Lexus' safety and anti-theft systems. I'm buying a Lexus not a Hyundai. Don't sell me things that the automakers don't think are necessary. It holds no value to me and is a sunk cost on an item that already runs in the tens of thousands of dollars. I expected more from a reputable brand. Maybe that's why the Korean automakers are eating their lunch in sales and marketshare. I am a diehard Lexus fan, but that was the fastest conversation I've had since COVID started. Please stop taking advantage of a loyal fanbase. We deserve better.Thank you for taking the time to leave us this review. We are sorry to hear that you were not happy with your experience with us. We strive to provide our customers with the best experience possible and would love the opportunity to learn more about your visit. Please contact us directly at customercare@obrienautogroup.com. Sincerely, Lexus of Bellevue
Decent but left a bad test in my mouth
by Ian on 08/11/2021I had a great experience buying a car with Rem at Lexus of Bellevue. The process was straightforward and I was out the door in no time. Where the low rating comes from; I was not able to take home my car that day and was told I would get… a loaner. It turned out no loaners were left which was not an issue as I was told I could take Uber home and back the next day to get the car and I would be reimbursed for the cost. It has now been over 2 months, I have emailed 3 times and I have not gotten a simple reimbursement for $70's in Uber charges. While the bulk of the experience was good it put a bad taste in my mouth.Thank you for providing your feedback and letting us know about this issue, Ian. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Lexus of Bellevue
Great service all around
by Dean on 08/02/2020Vance and Amir were fantastic to work with. They made the car buying process simple and QUICK. In and out in and hour- unbelievable! I highly recommend Lexus of BellevueDon't recommed to anyone who looking a great experience.
by Soun Yang on 07/24/2020This Lexus dealership in Bellevue provides bad customer service. They would not call me back after making 5 calls in the last month on issues with my car that they couldn't fix. After spending 70,000 on a Lexus SUV , I mean come on they… can't provide good customer service and fix the issues with my car is beyond RIDICULOUS! I wont recommend my friends who own Mercedes, BMW's SUV'S to buy a Lexus after the experience I had here. RIDICULOUS!Thank you for your feedback, Soun. We are truly sorry to learn about the experience that you had with us. Management would like to discuss this further. What is the best way to reach you? You can also email us at customercare@obrienautogroup.com. Thank you, -Lexus of Bellevue
Great experience
by KS on 07/24/2020Wonderful experience. I wanted a car with a certain interior color. No dealership within 200 miles had this color combination. After two days on the phone (all contact-free!) with my consultant Bruce, they found a car a few states away that… was just how I wanted it and they quickly locked me in for it. I was promised it would be delivered in 2 weeks but it came in a week and a half. On pick up, I only spent a short hour signing paperwork along with going over the features to my new car and. Such a pain-free process. I especially appreciated that I only had to be involved with just one individual, Bruce, who was exceedingly efficient and knowledgeable.Thank you for this great review, KS! We really appreciate you taking the time to share your experience with us. We are also so glad that Bruce hit the mark for you during your time with us! -Lexus of Bellevue
Helpful, honest and fair
by Sean on 07/05/2020Excellent experience and service buying my most recent car. Karina was helpful, and everyone from the sales manager to finance area was straight forward and answered every question with a low pressure, straight forward answer.Thank you so much for this awesome review and for your kind words, Sean! We are so glad that we hit the mark for you! We look forward to working with you again! -Lexus of Bellevue
Outstanding Experience
by Jim Minton on 07/04/2020I arrived at Lexus of Bellevue with a great deal of dread and apprehension. However, My experience buying my new RX450H was nothing less than stellar! I was not pressured to buy, and was allowed to make my decision in my own time. I was… treated respectfully and politely.Thank you for this wonderful review and for your kind words, Jim! Congrats on your new RX450H! Lexus of Bellevue
Excellent Service. Happy Client.
by Maya Ven on 07/03/2020Thank you so much to Jackie Sun for getting me exactly the car I wanted. I appreciated the constant communication and professionalism. Thank you to Bruce Cham for closing the deal and the professionalism and assistance to make me one happy… customer. I am sure my children will follow suit one day. So glad I skipped the other Lexus dealers and came to Bellevue. Thank you!!Thank you so much for this awesome review, Maya! We are so glad that Jackie and Bruce hit the mark for you! We look forward to working with you again! -Lexus of Bellevue
Professional, fair, competitive and earn your business
by David F on 07/01/2020Purchased my second new Lexus at this dealership. They made the process easy, discussions were fair, they were more than competitive on the vehicle I wanted, trade in and delivery were smooth and no issues. All in all they did an excellent… job for us. They also were making a real effort to keep the place clean and disinfected and were wearing PPG which we appreciated. They bent over backwards to earn my business and they did! If I get yet another new Lexus it will be from them.Thank you for this great review and for sharing your experience with us, David! We really appreciate you taking the time to do so. We look forward to working with you again! -Lexus of Bellevue
We Bought a New RX-350L
by Danny on 05/30/2020My initial inquiry into purchasing a new RX-350 was with Dan McLauchan who provided excellent email and phone support over several days by valuing my trade-in and sending additional info on the stock number I was interested in. We made an… appointment for May 26, 2020 and were met by Jacob Sherman who said Dan was off that day and had asked him to take care of us. Jacob also did an excellent job. I had previously requested info on a specific stock number but after looking at it in-person realized the “birch” color for the interior was too light for me. Jacob showed us other vehicles and we ended up buying a new RX-350L. Overall I think it was a very successful day.Hassle-free Process
by Becky on 05/30/2020This is the second time I chose Lexus of Bellevue. Bruce has been super helpful in answering my questions since I considered getting a new car. Most importantly, I ended my visit in 1.5 hours with just what I was looking for. Great car and… great service!Sales
by Oksana on 05/29/2020I bought a new car there and I am very satisfied with their sales person. Excellent customer service. Very professional sales personleasing 2020 lexus nx300h
by Dorothy Anderson on 05/19/2020Tommy Hoat was very easy to work with. He returned all calls promptly, and made the leasing experience as easy, quick and efficient as possible, making sure I understood all charges.Excellent Experience
by Darcy J on 03/23/2020Recently purchased from them. Great experience, no pressure sales, quality used vehicles at affordable price. The dealership itself was very impressive. Salesman Vance Kong was great, completely took care of us. Would go back without a… doubt and ask for Vance.Excellent Service
by Aimee Starr on 02/18/2020I had to buy a new vehicle due to an accident. I saw this 2017 Lexus IS 300 F Sport and fell in love. It was just was I was looking for after the tragic loss of my sweet GS 350. My husband and I drove up to Lexus of Bellevue were greeted by… Sam Delaney. We told him we would look around and find him when we were ready. We took a look around the lot. Found the IS and she was just as pretty in person. We took her out for a test drive. My husband asked all the questions and Sam was able to answer every single one. We got back, Sam ran the numbers, and we talked and bing, bang, boom, Sam and Chase had me into my IS 300! They are also amazing with how they deliver the vehicle to you. Make sure you know where everything is. How to use everything. And answer all questions you have. This was not at all a painful experience. We weren't there all day. We knew what we wanted and Sam and the Lexus of Bellevue team got it done! I am one happy chick!Super Experience
by James on 01/30/2020Saw ad on CarGurus, requested appointment next day for test drive Kia Sorrento. Burt showed me the SUV, drove, negotiated, bought it on the spot. Helped to have loan pre-approval. He was very professional-I was short of time, great buy!Love my car
by Jean on 01/26/2020Friendly and experienced staff.Don’t buy an RX350
by RickEllis on 03/01/2019Worst dealership in the Seattle/Bellevue area. Don’t buy an RX350 from Lexus you’ll regret it everyday of your life.Terrible experience
by shamus123 on 06/06/2018Permalate ripoff victim. It's an interior and exterior warranty package that they sell. Non refundable they say now....that I want a refund, but I was told it was refundable. They obviously said that to make the sale. Filing a report now… with the State. I was promised certain warranty coverages by 2 different saleman and upon reading the contract it's not covered. But they told me "it covers everything" and had no pamphlets or anything to read and kept saying "it covers everything, and it's refundable".. Fraudulent representations and promises. I worked for hours trying to get a refund. I was promised that the warranty was able to be cancelled and refunded. I tried to get it cancelled 1 day after I bought it because the things they promised it would cover aren't covered as stated in the warranty contract. Even the company that fulfills the warranty said I should get back refund from the dealer. Therefore I am filing with the state attorney. No product was given or received. False representation by their employees is basically theft. $1,300 I worked hard for. Predatory dealership, don't shop here.Shamus, Thank you for bringing this to our attention. Management would like to speak with you in regards to your concerns, is there a best way to get in touch? I am also available directly at mariam@obrienautogroup.com. Thank you, Mariam Ketner | O'Brien Auto Group
Shamus, Thank you for bringing this to our attention. Management would like to speak with you in regards to your concerns, is there a best way to get in touch? You can also contact General Manager, Jason Vena directly at jvena@lexusofbellevue.com or 425-213-1978. We hope to speak with you soon.
About our dealership
We are sorry to hear that we didn't meet your expectations. We strive to provide our customers with the best purchasing experience possible and would love the opportunity to learn more about your visit. Please contact us directly at customercare@obrienautogroup.com Sincerely, Lexus of Bellevue
by Lexus of Bellevue on 05/22/2023