Lexus of Bellevue

I had a great experience buying a car with Rem at Lexus of Bellevue. The process was straightforward and I was out the door in no time. Where the low rating comes from; I was not able to take home my car that day and was told I would get a loaner. It turned out no loaners were left which was not an issue as I was told I could take Uber home and back the next day to get the car and I would be reimbursed for the cost. It has now been over 2 months, I have emailed 3 times and I have not gotten a simple reimbursement for $70's in Uber charges. While the bulk of the experience was good it put a bad taste in my mouth.