Customer Reviews of BMW of Bellevue
Review type:
Brian is great
by Wb@bellevue on 09/28/2024updated 10/07/2024We like this car and Brian is wonderful with much patience and customer focus .Poor delivery experience
by Dhairya on 08/07/2024The experience from the booking till the delivery date at BMW of Bellevue was excellent. Brandon was prompt with the communication and responses. On the delivery date, I came to pick up my car at 3 PM. Initially I was going to trade in my… vehicle but I was offered $2k less than the used-car offer I had in my hand from CarMax. I felt the trade-in value I was quoted wasn't fair and hence I tried to negotiate but later on as they weren't ready to change the price. After which I was just sitting in Brandon's desk waiting for my paperwork to be done. I got my car at 8 PM ( closing time of the dealership ). During the waiting period, there was zero communication on what is going on, how long my paperwork is going to take. Nothing. I asked around only to find generic responses like "we are working on it". I expected better from a highly rated BMW dealership. Infact I have had better deliver experience at Hyundai which is not a luxury car dealer than at this BMW. Just for the delivery experience I would rate 0 stars if I could. My time is just as valuable as the new customers that you were catering to on that day. If you can't make the delivery, say NO but keeping your new customer waiting for 5 hours without any communication is NOT OKAY.Hi Dhairya, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 243-5201 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
2025 BMW x5 hybrid
by BradFInk on 07/07/2024Ordered and purchased a new 2025 BMW X5 hybrid from Bellevue BMW. End to end experience was great. BMW had many delays with the new hybrid version and our dealer kept me informed. Dealers also all experience at systems hack in June right… when our car came in. The dealer "hand processed" all the paperwork (took a couple hours) but we got our car vs waiting days/week.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Experience
by Danny on 05/01/2024Recently I purchased used SUV from BMW of Bellevue. Sales Representative Andrew and finance manager made everything so easy. I will definitely do the business with them again.Hi Danny, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Bellevue
by Mauinokaoi on 04/10/2024I had a great experience at this dealership when I went in to buy a BMW X5. My salesman, Nick Sukhov, was very pleasant, helpful, and answered all of my questions. Negotiations went smoothly on both the price of the car and my trade in,… and everyone I dealt with was top notch. As a woman, I have always dreaded buying a new car, and a majority of the time I have felt marginalized and unhappy with the process. This was a refreshing change. Whether I made the best deal, or not, I felt like I had, and that is the most important part! I drove away in my new car feeling very happy and carefree :-)Hi Mauinokaoi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
X1 reveiw
by Maurice on 04/01/2024I really like my new X1. However, the car had to be returned to the dealership the day after we received it. It had multiple error messages and several features that did not function properly. It took 5 hour to rectify all of the issues.Hi Maurice, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
Be prepared, if you're not don't go
by SAndrews on 03/27/2024I went their to buy a used car. Salesman was nice, but talked a lot about himself and his needs and was a little pre-occupied. I didn't feel like I was important or that my sale really mattered other than to get him closer to what he needed… to make to pay his bills. He did make sure that the vehicle was nice and ready for me to drive back. In the process the fuel door was broken, so I had to buy a new one to replace it and of course it doesn't match the car color. They did offer to pay for the fuel door. I doubt I will get an offer to paint it to match. My biggest complaint was that I waited over 30 minutes and no one from the management or finance team talked to me. When they did it was to tell me I couldn't have the car until I produced insurance for that car itself, despite the fact that the purchase was for a business and I had proof of my commercial insurance. I was lucky that I have a really good broker who had to pull over on the side of the road to take care of me. While I understand this is their policy, what would have happened if I couldn't get the car insured that day due to my carrier being on the East Coast? I'd sent my ride home and didn't have another way to get back. They refused point blank to do it any other way. Not the mention the fact that they knew I came from about 2 hours away for the car. AutoNation policy or not, people ought to be informed before they make a purchase there of what is expected. Having bought a lot of vehicles for my business, this is the first time I've run into it. Sorry BMW of Bellevue I won't be back.Hello, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (425) 243-5201 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
2014 Jeep Rubicon
by Sugar bear on 03/21/2024My salesperson Anthony was easy to deal with friendly not pushy which is what I like in a salesman. Have a couple issues that showed up immediately after getting the vehicle home working on resolving that locally since the dealership I… bought the Jeep from is 150 mi away.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Recent purchase of CPO BMW 330xi
by ShivamB on 02/23/2024I recently purchased a BMW 330xi which was a recent addition to their inventory so the carfax was not updated since they were working on the vehicle. Before purchasing I was told that breaks were changed for all 4 wheels but updated carfax… says only front breaks were changed once I purchased it. I'm not sure if carfax info is missing or I was informed incorrectly. Also, I am still waiting for them to fix my bumper (some big scratch on one side) which they promised me they will get it fixed after a couple of weeks of purchase. Nothing scheduled yet and no info on when it would be scheduled. Reached out a couple of times, but nothing concrete yet. Purchasing process was smooth and car is good.Hi Shivam, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (425) 243-5201 to discuss what we can do to help.
Great experience
by Narhern on 02/23/2024I had an exceptional experience at BMW of Bellevue thanks to Brandon Padilla! From the moment I walked in, Brandon's professionalism and expertise shone through. He listened attentively to my needs, guided me through the available options,… and ensured I found the perfect vehicle. His friendly demeanor and no-pressure approach made the entire process seamless and enjoyable. I highly recommend Brandon to anyone in search of a knowledgeable and trustworthy sales advisor. Thank you, Brandon, for exceeding my expectations!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.
Great Help
by bmw2024 on 02/16/2024I had the pleasure of working with Andy at Bellevue BMW during the process of getting my brakes replaced. His communication was stellar throughout and he went above and beyond to assist and answer all my questions. Great experience!Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Fantastic Service, Good Deal
by Muthu Lakshmanan on 02/16/2024We bought a used 2023 BMW ix xDrive50i from this dealership. We had the pleasure of working with Frank Chung and Mo Khan during this transaction. Frank was fantastic, he patiently walked through the various options on the vehicle, finance… etc. Got opportunity demo drive I4.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Just bought an i4
by Jim@Bothell on 02/08/2024I had to order the car from the factory. The dealership kept me informed during the entire process. They especially helped me when I have the charger pre-installed in my garage. Delivery day went well as I spent most of the time getting… familiar with the car.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Straight forward buying experience
by BMW4Life on 02/05/2024We bought a used 2020 BMW X7 xDrive40i from this dealership. We had the pleasure of working with Andrew Villapudua and Moe Khan during this transaction. Both of them were amazing and very patient in answering our questions. Andrew was very… customer focussed and pulled data on the user car to answer my questions/concerns. He was very knowledgeable on BMW cars, parts, and accessories. His opinions helped me a lot in my buying decision. I felt that his opinions were not biased, more neutral, and provided a thorough idea of what I was getting into. Both Moe and Andrew helped us till 10PM even after the dealership was closed to complete the transaction. I highly appreciate their efforts and would come back to this dealership if i decide to buy another car.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Bellevue! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
BMW X3 buying exp from BMW Bellevue
by Sayuj KM on 01/06/2024I had visited the showroom on a friday evening way back from work to view the car and do a test drive. Spoke about car to Darren and got details. Next day I walked in with wife and walked out with my car. Brilliant experience, he was… transparent with the dealing and he did the best what he could do from his pov.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Christmas Surprise
by Casey on 01/04/2024A huge shout out to Bellevue BMW for the win at Christmas. Darrin Giefer made my pre-Christmas purchase of a 2024 X3 the most enjoyable car buying experience I have ever encountered. Darrin went above and beyond by supplying a huge red bow… to top off the Christmas surprise for my wife. I give the man a ten out of ten for his performance. His follow up rates top marks as well. Highly recommend Darrin and Bellevue BMW to the extent that my wife's bestie came up from Longview a couple of days after Christmas and purchased a 2023 X5. My only concern was the time it took at F & I to wrap up the deal. I think there was a long line waiting to finalize their deals so that was unavoidable.Hi Casey, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.
I LOVE MY NEW CAR
by Sarah S on 12/14/2023I recently had the pleasure of purchasing a car from John Lee and the outstanding team at BMW, and I am thoroughly impressed with the exceptional service I received. From the moment I walked in, I was greeted with warmth and… professionalism. John's extensive knowledge of cars and his genuine enthusiasm for helping customers find the perfect vehicle made the entire experience truly enjoyable. Throughout the entire process, John patiently answered all of my questions, provided valuable insights, and made the purchasing process smooth and stress-free. Thanks to John's expertise and the team's exceptional service, I drove away in a car that exceeded my expectations. BMW of Bellevue has truly set a new standard for customer care, and I would wholeheartedly recommend them to anyone in search of a first-class car-buying experience. Thank you, John Lee and the entire team for making my car-buying journey truly exceptional!Hello Sarah, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Incompetent sales person
by Disappointed on 10/26/2023The sales person we were assigned promised us that the certified used vehicle had features that it actually did not have, promised that it had service done that had actually not happened. The vehicle ended up needing a fair bit of service… (sensor malfunctions on the ride home). The sales rep ignored us while we waited for paper work and felt their time was better spend browsing the web than interacting with us. I would give the sales person zero stars but the sales manager came through for us.Hi, we appreciate you taking the time to respond. The staff at BMW of Bellevue take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (425) 243-5201 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Thanks Sam for the excellent service with a lot of patient.
by Veronica on 10/17/2023Sam has been so patient all the time during the entire process, and worked hard to help close the price which made us to take the deal. thanks for the help!We are pleased to hear you had such a positive experience with us, Veronica! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Experience finding the perfect SUV
by Sudhir Acharya on 10/12/2023We purchased a 2018 BMW X3 recently at BMW of Bellevue. We'd initially purchased a 2019 model with about 52K miles. But the very next day we luckily found a 2018 X3 with exact same Body color and Interiors at the same price range. Cherry… on top this one had many more advanced features like Head-up Display, Sunroof, Handsfree tailgate, Bigger 21" rims to name a few. We got the Convenience + Premium package . Vlad the salesman was super supportive all through the prolcess and the Managers made the switch very smooth. Highly recommend Vlad and BMW of Bellevue !! THANKS !We are pleased to hear you had such a positive experience with us, Sudhir! We appreciate your recommendation of BMW of Bellevue and we hope to be of service again in the future.
Great experience.
by PNWJason on 10/05/2023Ordered the car that I desired, was kept apprised on status updates of my order, and pickup was timely. Appreciate the seamless purchase experience.Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Kerry Valdez on 10/09/2024