BMW of Bellevue
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Incompetent sales person
Written byon 10/26/2023
The sales person we were assigned promised us that the certified used vehicle had features that it actually did not have, promised that it had service done that had actually not happened. The vehicle ended up needing a fair bit of service (sensor malfunctions on the ride home). The sales rep ignored us while we waited for paper work and felt their time was better spend browsing the web than interacting with us. I would give the sales person zero stars but the sales manager came through for us.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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Gary Moore on 10/29/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at BMW of Bellevue take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (425) 243-5201 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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