BMW of Bellevue

I went their to buy a used car. Salesman was nice, but talked a lot about himself and his needs and was a little pre-occupied. I didn't feel like I was important or that my sale really mattered other than to get him closer to what he needed to make to pay his bills. He did make sure that the vehicle was nice and ready for me to drive back. In the process the fuel door was broken, so I had to buy a new one to replace it and of course it doesn't match the car color. They did offer to pay for the fuel door. I doubt I will get an offer to paint it to match. My biggest complaint was that I waited over 30 minutes and no one from the management or finance team talked to me. When they did it was to tell me I couldn't have the car until I produced insurance for that car itself, despite the fact that the purchase was for a business and I had proof of my commercial insurance. I was lucky that I have a really good broker who had to pull over on the side of the road to take care of me. While I understand this is their policy, what would have happened if I couldn't get the car insured that day due to my carrier being on the East Coast? I'd sent my ride home and didn't have another way to get back. They refused point blank to do it any other way. Not the mention the fact that they knew I came from about 2 hours away for the car. AutoNation policy or not, people ought to be informed before they make a purchase there of what is expected. Having bought a lot of vehicles for my business, this is the first time I've run into it. Sorry BMW of Bellevue I won't be back.