BMW of Bellevue

The experience from the booking till the delivery date at BMW of Bellevue was excellent. Brandon was prompt with the communication and responses. On the delivery date, I came to pick up my car at 3 PM. Initially I was going to trade in my vehicle but I was offered $2k less than the used-car offer I had in my hand from CarMax. I felt the trade-in value I was quoted wasn't fair and hence I tried to negotiate but later on as they weren't ready to change the price. After which I was just sitting in Brandon's desk waiting for my paperwork to be done. I got my car at 8 PM ( closing time of the dealership ). During the waiting period, there was zero communication on what is going on, how long my paperwork is going to take. Nothing. I asked around only to find generic responses like "we are working on it". I expected better from a highly rated BMW dealership. Infact I have had better deliver experience at Hyundai which is not a luxury car dealer than at this BMW. Just for the delivery experience I would rate 0 stars if I could. My time is just as valuable as the new customers that you were catering to on that day. If you can't make the delivery, say NO but keeping your new customer waiting for 5 hours without any communication is NOT OKAY.