Customer Reviews of AutoNation Ford Bellevue
Review type:
AWESOME STAFF
Bronco Badlands service
by JarredVW on 09/15/2023I dropped my Bronco off for oil change, tire rotation and other services. Donovan did great at explaining the services and work being performed.Good job
by Charlie on 09/14/2023Work done well (apparently), in a reasonable period of time and at a reasonable cost. Friendly staff. Have been relying on Bellevue Ford for about 20 years for both sales and service.Thorough and professional
by mvonderahe on 09/10/2023The front desk personnel were polite and professional. The service was done on time and on budget.Lexus GS 350
by Oliverwright on 09/08/2023Good services m, great communicationExcellent car buying experience, no regrets
by Rgrg2023 on 09/07/2023I had an excellent experience at Autonation Ford. The team was very communicative from the beginning, starting with the online inquiry, and continued to provide great service throughout the sales process until I drove out with my new… Mach-E. I had done extensive research prior to purchasing the vehicle, and George was able to answer all of my questions without issue and demonstrated the features I had requested during our test drive. I felt well informed of my choices and did not feel pressured to make my decision at any point, which is a big plus for me. I've never financed a vehicle before, but Hunter was a pleasure to work with and was, once again, able to answer my questions without any trouble.good service
by Charles on 09/08/2023couldn't believe the Works costs $150 now. It was 50-60 in North Cal dealership w/ coupon but now the coupon will only reduce 10 bucks. The waiting area needs improvement. No other complains given this is the only dealership serves on… Saturday which is better than other local Ford dealers.Car Purchase & Body Work
by Dallas Smith on 08/23/2023Recently purchased a used car from this dealership, my experience with the purchase of the car was pretty standard and long as you can expect when buying a car, was passed around from sales person to sales person trying to get a fair value… for my trade in. There was some damage to the car I was buying that had happened while the car was on the lot (door dings, paint scratches, and curbed wheels). I was not impressed with the process of buying a car from this dealership but the service department really made my experience here top notch. Signed in the purchase agreement they offered to fix the body issues with the car and Sergio contacted me personally about a week after my purchase and did a phenomenal job fixing the body work in a matter of hours. I was able to drive the car home same day.Great service
by Neel Parikh on 07/24/2023Amazing staff and great deals offered. I would recommend everyone to get their new car from here.2015 Hyundai Sonata
by Jonathan on 07/21/2023The overall process at the dealership went by very smoothly and sufficient. I was shown by the dealership with professionalism, respect and courtesy.Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Better Improvement in Service
by Anil Rao on 07/21/2023From my last service after couple of days I experienced Ford EcoSport not running smoothly. During my recent service the team able to identify the problem and fixed. It would be appreciated if all checks done in same slot rather splitting… schedules like wheel balance, electrical checks, oil changes as separate.Hello Anil, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (425) 243-5203 so we can assist you further.
Change engine oil
by Alexander on 07/19/2023a job well done. I didn't stand in line.Hi, thank you for your positive review. We're happy to have been of service to you. We hope to see you soon!
FF 2014
by TimeKepp2 on 07/17/2023Ford Focus recall service. I didn’t have to pay for the service as promised and my car was repaired for pickup the next day.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service, communication, and patience!
by Rene Wagner on 07/05/2023After almost 3 years of waiting for my Bronco, the day arrived where i took possession of my vehicle. Chris, Matt and Johnny with AutoNation Ford of Bellevue did a great job communicating with me via email, text and calls. Thank you to them… for also having seemingly unlimited patience.Hi Rene, your wonderful feedback and rating mean a lot to us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Wasted my time and money
by Unsatisfied on 07/02/2023I dropped my vehicle off on a Wednesday for a diagnostic with the the promise that I'd hear something back late the next day. With that and repairs I'd planned for them to have it about a week. I had to call then that Saturday. Or course… there was no one that could help me but I was supposed to get a call from the manager. Nothing. That Monday, I had to call and found out Nothing but an oil change was done. I still don't know what's wrong with my truck. I'm out rental fees for no reason. I was also promised a call as to what happened and STILL nothing. I will not be going back. I live too far away to make a worthless trip again only to waste my time and money.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (425) 243-5203. We hope to hear from you.
Great Experience
by samueljs on 07/02/2023I worked with Matt S at the Bellevue location to get my dream Bronco and he really pulled through for me. Was honest and kept me up to date with the car, and now that I received it I absolutely love it. Will definitely work with him… again.Hi, thank you for your kind review; we are happy to pass along your comments to Matt here at AutoNation Ford Bellevue! If you have any further questions, please give us a call. We're always happy to help!
Service on 2017 Ford F350
by Bryan P on 06/29/2023I would like to thank Chris Knudson, Josh Benjamin, and Howard Wolf for the amazing job with servicing my 2017 Ford F350. Every time I come in I’m treated like royalty. All three of these employees do a great job of explaining why each… service item should be done. Once I approve to move forward, I’m back on the road in a short time which keeps me happy. This is why I keep bringing back my truck.Hi Bryan, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Bought a used VW GTI from here!
by Kaaiiitttttt on 06/27/2023I was taken care of by Matthew and he helped me every single step of the way! (I’m young and needed advice as well as help) and I wasn’t taken advantage of or anything like car people usually try to do.Hi, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.
No technicians, no service provided
by Dissapointed on 06/26/2023Called and made a service appointment (2 weeks in advance) for an oil change and notified the employee that I would be waiting and asked about how long the appointment would be. They noted about 90 min. Arrived for my appointment at 7:00am,… which is when the service department opens. I checked in with no issues and again noted I would be waiting and confirmed an approx. 90 min wait time with the employee. I sat in the waiting area and started working on my laptop. a few minutes passed and another employee came over and stated they had no technicians to do an oil change. Very confused, I asked how they had no technicians for my appointment, especially at opening time when servicing vehicles starts. The employee stated that he has no time frame as to when the work could be completed as they have no technicians. That was the only explanation I received with no apology or attempt to fix the issue. The employee was confrontational and not pleasant. I forgot to get his name, hopefully he was not a manager. I will never use this dealership again. I have never had this issue dealing with the dealerships in Kent, Auburn, and Renton, but those are not "Auto Nation", which is apparently a good thing! Please train your staff at better customer service. And why are there no technicians available when the service department opens?Hi, we are deeply disappointed by your experience at AutoNation Ford Bellevue. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (425) 243-5203. We hope to hear from you.
Purchased a new car but they don’t reply afterwards
by Qwertyui on 06/21/2023When I was there trying to buy the car everyone is so patient and nice but afterwards nobody was replying your message and taking care of your needs. Super bad experienceHi, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (425) 243-5203. We hope to hear from you.
recall replacement of transmission shifter cable bushin
by Margaret on 06/18/2023Efficient and promptHi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy to hear you had such a positive experience with our team! If you need more help, our team is available to talk -- safe travels!
by System Administrator on 07/27/2023