AutoNation Ford Bellevue

Called and made a service appointment (2 weeks in advance) for an oil change and notified the employee that I would be waiting and asked about how long the appointment would be. They noted about 90 min. Arrived for my appointment at 7:00am, which is when the service department opens. I checked in with no issues and again noted I would be waiting and confirmed an approx. 90 min wait time with the employee. I sat in the waiting area and started working on my laptop. a few minutes passed and another employee came over and stated they had no technicians to do an oil change. Very confused, I asked how they had no technicians for my appointment, especially at opening time when servicing vehicles starts. The employee stated that he has no time frame as to when the work could be completed as they have no technicians. That was the only explanation I received with no apology or attempt to fix the issue. The employee was confrontational and not pleasant. I forgot to get his name, hopefully he was not a manager. I will never use this dealership again. I have never had this issue dealing with the dealerships in Kent, Auburn, and Renton, but those are not "Auto Nation", which is apparently a good thing! Please train your staff at better customer service. And why are there no technicians available when the service department opens?