Customer Reviews of AutoNation Ford Bellevue
Review type:
AWESOME STAFF
by Teresa S on 05/01/2024
Every employee was super nice. Felt no pressure to buy witch was nice. Matt explained everything in detail & answered all of our questions. I would recommend Autonation Bellevue to all my friends and family.
162 reviews
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An Unpleasant and Potentially-Expensive Experience
by GrindedGears on 06/13/2023My experience with this dealer was most certainly unpleasant. After requesting an appointment two-and-a-half weeks in advance, the day finally arrived to turn my car over to the service department, early in the morning at 7 am (on a day I… had to specifically request off from work to attend). I was informed I would receive a text message when they got around to working on it. Later that night, at 8 pm, I realized it was unlikely I would receive my car back or get a call. I had received no communication informing me that the car would be held overnight. The next morning, I called to ask if the dealership would furnish a loaner vehicle, since they were taking a long time just to diagnose mine. I was advised they would not, and no longer, furnish vehicles for loan to customers. I asked for immediate updates when my car would be serviced and was told they would reach out to me before the end of the day. At 3 pm, it was looking unlikely I would receive my vehicle back before a long weekend, so I requested they make it available before end of day. It was only at this time that they told me they were reviewing my vehicle and diagnosing issues. They immediately sent me a bill for ~$5600 and asked me to confirm the charges through their websites. The car is covered by 100k-mile warranty for transmission-related issues and has been fixed multiple times by Ford dealerships (at-cost for Ford) in years past, but this one wanted over $4000 for parts and labor. When I arrived to pick up the car at the end of the day, they were polite enough to understand they could not charge me the $255 service fee for diagnosis of the car, which was appreciated. However, there was a disagreement at the desk about what my warranty covered, and the disagreement told me enough to know that they had not reviewed my repair history or the active warranties in my vehicle history. Ultimately, having this dealership diagnose my car (for an issue I had already informed them about) cost me about $112 out of pocket and 48 hours of my time badgering them for an update, just to tell me what I already knew without fixing a single thing. It is unlikely I will ever return to this location by choice and, from a customer's perspective, I do not feel they are respectful of my time or vehicle.Excellent service center!
by Jack E. on 06/11/2023The service team was friendly and tentative upon arrival for my appointment. I was due for more than the routine oil change. The service writer was very helpful with what services I needed and did not need. They were understandably busy… but did offer free shuttle home (via Lyft) and free pick up when the vehicle was ready. The service price was as expected, no surprise charges. Best of all, my truck is running noticeably better than before I brought it in. I’m a happy customer.Hi Jack, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Mr. & Mrs.
by Mahmood on 06/10/2023AutoNationFord has a great service center that we always use for our Ford vehicle. We are always satisfied with the work they perform to maintain our SUV in great condition.Hi Mahmood, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Ford Bellevue. Thank you, and have a fantastic day!
Amazing service
by Kenneth on 05/27/2023My car has been to auto nation ford for many things this last one was self inflicted. Every time I bring my car in they get it back and done in the time they say and always let you know what’s going on. Every one is super friendly and have… even provided me an Uber just to get home.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to reach out to us if you need anything. Have a wonderful day.
Drop vehicle during car maintenance
by Nora2023 on 05/25/2023Good experience to use the drop vehicle service. The staff not only drive me back also drive my car back when it’s ready. Both drive are free.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Profesional and fair
by Yair R. on 05/07/2023I came in for a routine service, wasn’t offered any unnecessary replacements. The work done was professional and priced fairly.Hello Yair, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Excellent
by Sasquatch on 04/29/2023Happy to say we had a great experience at a car dealership for once. My wife and I never really trust car dealerships in general but we are happy to say this one is worth trusting. At least with Tim, the sales rep we worked with. We had… quite the drive to this dealership and they respected our time accordingly. We were given a very fair offer for our trade in and the price of the vehicle we purchased was very fair. Warranty pricing was the only thing we had hangups with but was able to negotiate to a reasonable price. So all in all it was a pleasant experience.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
F 150 20,000 mile service
by F150driver on 04/25/2023The service writer was very polite and helpful. The actual service was completed on time and hopefully correct. I gave them only 3 stars for two reasons: Firstly, the invoice had an item not mentioned at check in: motor oil engine… assurance plan coverage. Not sure what this is; some oil treatment or weird insurance to cover the motor oil? I suspect it was a dealership cash grab. Secondly, after spending $600 + on this service, my truck was delivered to me dirty. Other dealerships I visit for my other vehicles always do a cursory wash and vacuum on every service. Pretty disappointing customer service.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (425) 243-5203 to discuss what we can do to help.
Replaced back glass quickly
by LaurieB on 04/24/2023The back glass of our recently purchased 2023 Ford Bronco was shattered. We discovered it on Monday. I called our Ford of Bellevue Sales person, who was able to walk our service request down to the Service Tech who was able to order the… glass part. We were desperate to get the back glass replaced ASAP due to a rainy forcast and the fact that we don't have a garage to store our Bronco. Ford of Belleve Service Department was able to get our Bronco's back glass replaced on Friday.Oil change
by Duwamishbob on 04/23/2023Fast, prompt, friendly. Happy with the service provided. I'll go back for more service.A relief when buying a car
by mountaingirl on 04/21/2023Friendly staff. I love the no dicker price. I asked for an office so I could take work calls while they did the paperwork and they were more than happy to oblige and work with my schedule. They even delivered the car to my house for me… since I'm a single mom and would have had to ask around for a ride to pick up.Oil and filter change
by Manya_SKB on 04/14/2023Emily was very good in sorting the service out. Emily made sure to call me before the time and book my courtesy rides back home and service center. However, I used to get brown bear car wash coupon after the service but I did not get one… this time! I am not sure if they have stopped giving away car wash token or they forgot this time.Good for routine maintenance service
by ronwoan on 04/10/2023I always get an appointment at open and time estimates are always accurate. Service seems to be performed well though I did get some dirt tracked in with a recall service this last time.I came back for our favorite Sales Man. But the service .....
by JohnHit on 04/06/2023In December the mobile charger broke, needed a replacement. In February I had a sudden service appointment, assumed it was about the replacement. Nope. Came to Bellevue from Shoreline for nothing. While there I complained about annoying… sounds. 'Came with the car'....... Late February, finally the replacement was there. The service manager was not really friendly but suggested a test drive to listen to the sounds. The annoying sounds were acknowledged. I would receive a call soon after consulting a specialist. Now Early April, still no call, stil experiencing the annoying sounds.Hi Johnhit, we are deeply disappointed by your experience at AutoNation Ford Bellevue. We have shared your experience with our management team for review and follow up.
Oil and filter
by Bradley on 04/05/2023Josh takes amazing care of my car while at his Ford Bellevue location. He always greets me by my name when I walk in… He keeps me posted as the appointment goes on…New Car Buying
by ExplorerST on 03/29/2023Alper from Bellevue was friendly and took the time to answer all of my questions on my new Explorer ST. He made the experience the least stressful of any car buying experience I’ve had. His patience and knowledge is one of the reasons why I… made this purchase.Service Experience
by Rob Henry on 03/28/2023Always friendly and helpful.Great Communication
by Dave Baker on 03/22/2023Unfortunately, my rather new 2022 F150 developed a cooling issue that took a week to repair. The service department was very communicative during the waiting period and made the repair quickly once the part arrived from FORD.Always appreciate going here.
by JuliB2070 on 03/14/2023I get quality service every time I go to auto Nation. This time I worked with Steve. He went over all of the work and informed me of my choices. He walked me through the paperwork and the work to be done before and what was done after. I… also love the ease of using their waiting room. I can comfortably work on my computer while I wait.Found Ford Maverick with Vlad
by Evgenii on 03/02/2023Wanna say thank you Vlad and Ford Bellevue! Vlad helped me to find Ford Maverick! I was in line from October 2022 in different dealership. But Vlad found me this car very quickly! May God bless you all! I am a happy owner of Ford Maverick… because of you!!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (425) 243-5203 at your earliest convenience to discuss how we can turn this experience into a positive one.
by Nora Sutter on 06/16/2023