Koons Buick GMC of Woodbridge
Customer Reviews of Koons Buick GMC of Woodbridge
Review type:
Jean Dillensnyder is an all-star non pushy sales member
Jean Dillensnyder is an all-star non pushy sales member
by Mikeshel on 05/02/2025Jean is a super star and was the only reason I ended up purchasing the vehicle. Jean listened, wasn't pushy and should give lessons to others on sales techniques. Excellent communication and great conversation. Michael is great and John was… pleasant to deal with also.Mikeshel, we're delighted to hear that Jean and the team at Koons Woodbridge Buick GMC made such a positive impact on your purchasing experience. Thank you for sharing your feedback!
GMC Man
by Ron on 03/29/2025updated 04/04/2025Friendly and helpfulRon, thank you for sharing a positive review of Koons Woodbridge Buick GMC!
Great Car Buying Experience
by Tony on 11/14/2024Great vehicle. Friendly staff, Omar & Jonathan were friendly and professional. Very pleased with their assistance in the purchase of my vehicle. Highly recommend!Tony, we're delighted to hear that Omar and Jonathan provided you with friendly and professional service at Koons Woodbridge Buick GMC. Thank you for recommending us! Enjoy your new vehicle!
New vehicle
by Brian on 10/29/2024updated 11/05/2024Easy in easy outThank you for sharing, Brian! We appreciate your business here at Koons Woodbridge Buick GMC.
Customer friendly
by DC on 10/20/2024JC is a very personable, cares about his customer. Gives his undivided attention to you while negotiating your sale.We're delighted to hear that JC provided such attentive service during your visit at Koons Woodbridge Buick GMC. Thank you for sharing this positive feedback!
Roof leaking since new 2021 danali gmc
by Mike bush on 10/18/2024Two visits and still roof leaks. And they gave me my truck back with dirt and water spots all over truck.Mike, I'm sorry to hear about the ongoing issues with your truck. We strive for quality service and it seems we fell short. Please reach out so we can address these concerns directly and make things right for you. Thank you, David Perez - General Sales Manager - david.perez@koons.com
My new car!
by Paul Lee on 09/04/2024updated 09/13/2024Professional and prompt service. Treated with respect and attentive to all our needs.lWe are grateful to have earned your business, Paul. Thanks for taking the time to leave us a review! - The Koons Woodbridge Buick GMC Team
Excellent experience in car buying.
Lack of Professionalism and Honesty
by Daryl Davis on 07/27/2024Koons’ lack of professional integrity along with their poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do their job or provide me with the basic… services I paid for. I am extremely dissatisfied with the service I received from Koons. There were signs I should have walked away when I first got there, but I did not. I wanted to give this dealership a chance. I would not nor would I ever recommend the Koons dealership for anyone’s automotive needs. It started when I sent an inquiry about a particular vehicle that Koons had in stock. It was a 2021 Honda Passport. I was driving up from Colonial Heights to take a look at it. I was always in contact with the sales associate. In fact, I gave them roughly 4 days to get the car ready for my arrival. When I arrived on June 30th, the vehicle was filthy. The car had been washed, but he had not been serviced on the inside. The floor was dirty. Both rear passenger doors were covered in crayon. The cargo area was littered with white paint droplets that are still visible on your website today. The tire rims looked like the vehicle had been in an accident that was not listed on the Carfax. There were so many little issues that should have easily been resolved before my arrival which made me reconsider my choice. The promise of “we will take care of that” was simply not enough for me to even consider this vehicle. While we were there, we took a look at the 2nd vehicle on my list since it just happened to be parked beside the one I just turned down. We took it for a test drive and everything seemed to be in order, so we purchased the vehicle. We accepted that it was “AS IS” because it was under factory warranty. We were assured that ANY problems we had would be covered under the factory warranty if any should arise, but that is not the case which I will get to later. We completed the paperwork and made a substantial down payment on the vehicle which the finance manager reiterated we have nothing to worry about with the bumper to bumper factory warranty. We were given the keys and were waiting for them to transfer my tags over so we could leave. There was a problem with the computers. We were given a set of 30-day tags because the computers were down. We were told that this issue will be resolved in a day or two. Someone would call us later to tell us when it was ok to put the permanent tags on the vehicle. That occurred on June 30th and it is now July 26th. I have yet to receive my registration and some type of tags to put on my vehicle. I am still riding around with my old tags in the backseat waiting for a call from Koons to tell me they have finally transferred them to the new vehicle. I have texted, emailed, and called several times inquiring when I can put my tags on the vehicle I purchased since I paid for Title, Tags, and registration. Last week, I spoke to a woman at Koons about my tags and a refund of those services not received; she stated she would call me back. I have not heard from their organization since. While composing this review, I reached out to the Koons dealership again and was told by the sales associate that he would look into it again and call me tomorrow. This was the 1st problem. The 2nd problem occurred two weeks after I took the vehicle home. I was constantly reassured since the car still was under factory warranty if an issue arose, just take it to any Infiniti dealership and they will take care of it. I noticed that the vehicle was vibrating when the brakes were applied at speeds greater than 60 mph. This issue was not evident when we did our test drive because the route the salesman wanted us to take did not involve the highway. I took the vehicle to the Infiniti dealership here to have the issue checked out. They discovered that someone did a “Slap Job” on the vehicle. A “Slap Job” is when a mechanic puts a brand new set of brake pads on a car to hide the fact that the rotors were warped. The vehicle I purchased had less than 32,000 miles on it. The rotors should not have been in the condition they were in. The shocker came when I was told that none of these repairs were not covered by the factory warranty; a total contradiction from what I was told by the finance manager when I purchased my vehicle. Now I had to pay over $1600 to replace all the rotors. This was a huge out of pocket expense less than 30 days after my purchase. Do not trust these people. If you do not believe me then do your own research and google them. You will be applaud at what you will find.Daryl, I'm truly sorry to hear about your experience. This certainly doesn't reflect the level of service we strive for, and I apologize for any inconvenience caused. I'd like to help resolve these issues personally; please reach out when you can. Thank you, Tony Blazier - Sales Manager - 703-4947121
Super Satisfied
by 22724 on 04/13/2024Omar, my salesman, and Tony, sales manager, worked tirelessly to make sure my experience was very positive.We're so glad to know that Omar and Tony went above and beyond for you at Koons Woodbridge Buick GMC. Thanks for sharing your positive experience with us!
Best dealer experience ever
by Chris and Heather on 01/01/2024I am three hours away from this dealer. I wanted a specific truck and they had it. They were very patient with all of my questions. Most sales managers will shoo you off, Diago did not and was extremely accommodating. When we arrived we got… to meet Meraj who had been helping us as well, have zero nada absolutely not one issue with him. Which is dam rare when dealing with Carsales. This is who you want when buying your next vehicle. Thanks guysChris and Heather, it's fantastic to know that Diago and Meraj were able to assist you so well at Koons Woodbridge Buick GMC. We appreciate your kind words about our team!
Damaged Rims Resulting From Tire Change
by Buick Verano Owner on 11/11/2023My rims were damaged when they put on 4 new tires October 30, 2023.We are concerned to hear that you had a negative experience here and we would like to ensure that your service concerns are resolved. Please give me a call so that I can assist you. Brian Groleau - Service Director - 703-494-7121
Service Department
by TS on 06/20/2023Matthew from the Service Department, did not provide good service. He didn't listen to my concerns as a customer. I asked him to check my taillights because I was having brake light issues ( he said he did ). Once I arrived to pick my… truck up I noticed the passenger side taillight wasn't working, however my truck passed a VA state inspection. How can my vehicle pass an inspection with a broken taillight. The taillights were under warranty so I guess Koons GMC of Woodbridge was trying to cut corners and save money 💰 by not replacing both taillights. I wonder how many other people have experienced this 🤔I apologize for the mix-up. We strive to provide excellent customer service and it's disappointing to hear that your concerns were not addressed properly. I would like the opportunity to look into this matter further and ensure that we rectify the situation. Please reach out to me at your earliest convenience so we can discuss this in more detail. Thank you, Lauren Cody - Customer Relations Manager - 7034947121
I bought a 2018 Lexus ES350 from Koons Buick, GMC..
by Jimmy G on 07/16/2021I got started on the Internet on Monday and drove my car home on Tuesday. I live two hours away from there. Everyone was super helpful and the transaction went through without a hitch. The car is immaculate, drives like a dream and was a… good price. I know it is used but you would never know it. They are not in the Lexus business but I know buying a new or used vehicle there will be a great experience.Hi Jimmy - Congratulations on your new car! We are delighted that our team made the purchase process so smooth and seamless. Thank you for choosing Koons Buick GMC of Woodbridge!
Mikeshel, we're delighted to hear that Jean and the team at Koons Woodbridge Buick GMC made such a positive impact on your purchasing experience. Thank you for sharing your feedback!
by Koons Woodbridge Buick GMC on 05/05/2025