Koons Buick GMC of Woodbridge

Koons’ lack of professional integrity along with their poor customer service, and lack of communication has soured the car buying experience for me. I do not have the time to chase people down to do their job or provide me with the basic services I paid for. I am extremely dissatisfied with the service I received from Koons. There were signs I should have walked away when I first got there, but I did not. I wanted to give this dealership a chance. I would not nor would I ever recommend the Koons dealership for anyone’s automotive needs. It started when I sent an inquiry about a particular vehicle that Koons had in stock. It was a 2021 Honda Passport. I was driving up from Colonial Heights to take a look at it. I was always in contact with the sales associate. In fact, I gave them roughly 4 days to get the car ready for my arrival. When I arrived on June 30th, the vehicle was filthy. The car had been washed, but he had not been serviced on the inside. The floor was dirty. Both rear passenger doors were covered in crayon. The cargo area was littered with white paint droplets that are still visible on your website today. The tire rims looked like the vehicle had been in an accident that was not listed on the Carfax. There were so many little issues that should have easily been resolved before my arrival which made me reconsider my choice. The promise of “we will take care of that” was simply not enough for me to even consider this vehicle. While we were there, we took a look at the 2nd vehicle on my list since it just happened to be parked beside the one I just turned down. We took it for a test drive and everything seemed to be in order, so we purchased the vehicle. We accepted that it was “AS IS” because it was under factory warranty. We were assured that ANY problems we had would be covered under the factory warranty if any should arise, but that is not the case which I will get to later. We completed the paperwork and made a substantial down payment on the vehicle which the finance manager reiterated we have nothing to worry about with the bumper to bumper factory warranty. We were given the keys and were waiting for them to transfer my tags over so we could leave. There was a problem with the computers. We were given a set of 30-day tags because the computers were down. We were told that this issue will be resolved in a day or two. Someone would call us later to tell us when it was ok to put the permanent tags on the vehicle. That occurred on June 30th and it is now July 26th. I have yet to receive my registration and some type of tags to put on my vehicle. I am still riding around with my old tags in the backseat waiting for a call from Koons to tell me they have finally transferred them to the new vehicle. I have texted, emailed, and called several times inquiring when I can put my tags on the vehicle I purchased since I paid for Title, Tags, and registration. Last week, I spoke to a woman at Koons about my tags and a refund of those services not received; she stated she would call me back. I have not heard from their organization since. While composing this review, I reached out to the Koons dealership again and was told by the sales associate that he would look into it again and call me tomorrow. This was the 1st problem. The 2nd problem occurred two weeks after I took the vehicle home. I was constantly reassured since the car still was under factory warranty if an issue arose, just take it to any Infiniti dealership and they will take care of it. I noticed that the vehicle was vibrating when the brakes were applied at speeds greater than 60 mph. This issue was not evident when we did our test drive because the route the salesman wanted us to take did not involve the highway. I took the vehicle to the Infiniti dealership here to have the issue checked out. They discovered that someone did a “Slap Job” on the vehicle. A “Slap Job” is when a mechanic puts a brand new set of brake pads on a car to hide the fact that the rotors were warped. The vehicle I purchased had less than 32,000 miles on it. The rotors should not have been in the condition they were in. The shocker came when I was told that none of these repairs were not covered by the factory warranty; a total contradiction from what I was told by the finance manager when I purchased my vehicle. Now I had to pay over $1600 to replace all the rotors. This was a huge out of pocket expense less than 30 days after my purchase. Do not trust these people. If you do not believe me then do your own research and google them. You will be applaud at what you will find.