Koons Buick GMC of Woodbridge
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Service Department
Written byon 06/20/2023
Matthew from the Service Department, did not provide good service. He didn't listen to my concerns as a customer. I asked him to check my taillights because I was having brake light issues ( he said he did ). Once I arrived to pick my truck up I noticed the passenger side taillight wasn't working, however my truck passed a VA state inspection. How can my vehicle pass an inspection with a broken taillight. The taillights were under warranty so I guess Koons GMC of Woodbridge was trying to cut corners and save money 💰 by not replacing both taillights. I wonder how many other people have experienced this 🤔
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Koons Woodbridge Buick GMC on 06/22/2023
Dealer Response
I apologize for the mix-up. We strive to provide excellent customer service and it's disappointing to hear that your concerns were not addressed properly. I would like the opportunity to look into this matter further and ensure that we rectify the situation. Please reach out to me at your earliest convenience so we can discuss this in more detail. Thank you, Lauren Cody - Customer Relations Manager - 7034947121
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