Customer Reviews of Koons Tysons Chrysler Dodge Jeep Ram
Review type:
Great Experience
Great Experience
by Nini on 02/06/2025It was a great experience at koon dealership as everyone at the dealer were courteous.Jonathan Molina was the person I worked with and he was answering all my questions and made my purchase easy for me. Thank you Jonathan for your… assistance .Nini, we're delighted to hear that Jonathan and the team at Koons Tysons Chrysler Dodge Jeep Ram made your experience a great one. Thank you for sharing your positive feedback!
Do not buy used vehicles
by Christiaan Brand on 12/02/2024Do not buy a used vehicle! I purchased a used 2019 Ford Edge with 62,686 miles from the Koons Chrysler Dodge Jeep Ram dealership in Tysons Corner on November 16th, 2024 (17 days ago) This morning i waited in the service department for… almost 4 hours 1st, for a used vehicle mechanic to show up after i had a scheduled appointment for 08:00. Then for them to tell me that i will now have to find a ford dealership that can repair the torque convertor issue that my car was diagnosed with ,after bringing it in this morning. Thank God for making me purchase the extended warranty! I know i went to a Dodge dealership to purchase a Ford , but as far as i know Koons has always been seen as a reputable dealership. Now i have to take my vehicle to a out of state Ford dealership to have the issue diagnosed, and it will cost me another $200 on top of paying top dollar for a used vehicle. This is our daily driver used for commuting! You cannot sell used vehicles if you cant or are not willing to make the repairs! I am really do regret driving a hour , out of state and making this purchase from this dealership!Cheap vehicles but terrible communication
by Ty on 10/09/2024Excellent pricing but terrible communication. Sales tells me to speak to financing for interest rates. Financing doesn’t answer the phone or return phone calls. Then sales says they spoke to financing for me and gave me a very low interest… rate based on excellent credit. When I got to the dealership it was pretty apparent that sales and financing never spoke and nobody was on the same page. Interest rates were significantly higher than what was quoted. I don’t believe it was done on purpose but I would suggest actually speaking to financing directly if possible to avoid miscommunications between departments. I still purchased the vehicle due to excellent pricing and was able to refinance locally for a much lower rate.Thank you for sharing your experience. It's disappointing to hear about the communication issues between our sales and financing departments, as we strive for transparency and consistency in all interactions. We're glad you found value in our pricing but apologize for any inconvenience caused by miscommunication on interest rates. If there's anything further you'd like to discuss or if there are other questions or concerns, please feel free to reach out directly. Thank you, Michaela Puckett - Customer Relations Manager - michaela.puckett@koons.com
Do not recommend
by Erin on 07/08/2024Leo (Oday), salesman, initially seemed interested in helping us, but during the negotiation and purchasing process, he became quite pushy and rude. When negotiating the price, he became angry when we ask for a lower price and told him what… we were willing to pay. Why? You (as the dealership) can always say no, right? Anyhow, I think Leo was mad because his manager agreed to the price we proposed when he told us “they” wouldn’t. Let this be a lesson to not say what someone else will or will not do when you yourself do not have that authority. And once we settled on the price, the dealership wouldn’t agree to hold the truck on their lot for another two days until it could be picked up. TWO DAYS? Seriously. Absolutely ridiculous. We don’t live nearby and had to make arrangements to pick it up. I didn’t think asking them to hold the truck on the lot for two days should’ve been a big issue, but it was. Just shameful. Anyhow, the day we completed the purchase and picked up the truck, Leo didn’t even stay to deliver the car to us or say thank you…nothing. We were told he just left and barring a true emergency, I find that incredibly rude. We also worked with Danielle from the business office. She actually asked me what was the lowest interest rate that I would accept? Umm…just let me know what the lowest rate is that you find with the highest credit rating available and a very large down payment. Like who would ever say, “Sure, let me have the highest interest rate you can find?” It was also around this time that it became apparent that either Danielle was new or wasn’t prepared to answer questions from a customer. We simply asked for a list comparing the manufacturer’s warranty and the extended one she was trying to sell us. She kept saying her plan offered “way more,” but never could tell us what “way more” meant. She clearly became frustrated when we asked specifically for an itemized list so that we could compare them ourselves. I assume most customers don’t ask and just accept “way more” for an answer. I’m so sorry, but that is not an acceptable answer to me and I want to see it for myself. The best person throughout this process that we worked with was who I presume to be Danielle’s manager, a very nice woman whose name I cannot recall. But quite honestly, based on my overall experience, if I had endless funds, I would’ve purchased my truck from another dealership based on principle alone just because of the poor attitude of some of these employees. I will be removing the Koons dealership decal and license plate frame from the back of my truck promptly because that’s how much I don’t want to deal with this dealership again. While we certainly have the right as customers to take our business elsewhere, had it not been for the price (which was a good deal), I definitely would have gone to another dealership.Erin, I'm sorry to hear about your experience. It sounds like we missed the mark in terms of customer service, communication, and overall assistance. We have much higher standards for our customers than this, and I sincerely apologize for the issues you encountered working with my team. I would appreciate the chance to speak with you directly to see what more I can do to address this feedback and help fix things. If you are willing to discuss this further, please contact me directly. Thank you, Michaela Puckett - Customer Relations Manager - michaela.puckett@koons.com
Excellent Experience with Koons
by Ying Zhou on 06/27/2024Purchased my first new vehicle with Koons. Tony Screnci took care of me, and I am very satisfied with all the service. He is patient, honest, humorous, and communicates well. All prices are transparent and fair, with no add-ons or… additional unexpected costs. It only took me less than an hour to reach my ideal price. I will recommend this dealer to all my friends. I am sure Koons is the place where you can get the best deal.Ying, we're delighted to hear that Tony provided such excellent service and made your first new vehicle purchase a smooth experience at Koons Tysons Chrysler Dodge Jeep Ram. Thanks for recommending us!
Don't believe a word they say
by dstowell25 on 04/24/2024Bottom Line up-front: DO NOT LET THEM PRESSURE YOU TO DRIVE INTO THAT DEALERSHIP. DO ALL OF YOUR RESEARCH FIRST. IF THEY MAKE OFFERS, HAVE THEM SEND YOU THE OFFERS IN WRITING. IF SOMETHING MINOR IS WRONG WITH YOUR TRADE-IN, FIX IT… YOURSELF BEFORE YOU GO IN. DON'T HESITATE TO GET ON YOUR PHONE MID-DEAL AND RESEARCH THE THINGS THEY ARE TELLING YOU. ALWAYS BE 100% READY TO WALK OUT OF THAT PLACE IF YOU AREN'T GETTING WHAT THEY PROMISED. The salesman, Nick... or Nickon, is incredibly condescending and pressures you to come to the dealership even when you repeatedly tell him that you are not ready to do so. He offers and/or makes promises that he has no intention on fulfilling and tries to coerce customer to make decisions that would be incredibly detrimental to their financial well-being. Here's a few examples: Example 1 Nick: Come into the dealership so we can discuss a deal. Me: I'm waiting for approval from my credit union on my financing application. I'm not driving 3 hours to discuss a deal without the ability to make a purchase. Nick: You can take a loan through our finance department, then re-finance with your credit union when you hear back from them. Me: That's a horrible idea. Then I'd be paying two finance fees, plus my credit score would be further reduced by so many inquiries. Nick: If you'd like to have a more educated conversation about financing, I can have someone in our finance department give you a call. Me: Yes, please do that. Nick: I don't see what good that would do. Me: Then why did you offer it??? Example 2: Nick: We'll agree to pay $20k for your trade-in without looking at it. $21k after inspection if everything checks out. Me: Okay, sounds good. I have a check engine light on, though. When I run a diagnostic, the code I receive is for a repair that takes 5 minutes and needs a $35 part. I'll order it Amazon and come in after I fix it. Nick: If you just come in, and that's the only thing wrong with the truck, we'll still give you the $21k. (I drive 3 hours to the dealership and "coincidentally" an additional fault is suddenly listed on the diagnostic for my trade in) Nick: We're only giving you $20k for your trade in. Me: Even if that fault is actually there, it's only $200 to completely replace the part. Nick: We're only giving you $20k for your trade in. Example 3: Me: I told the first salesperson that I spoke with that I wasn't comfortable paying this specific charge. She offered to take an additional $200 off the price of the vehicle to partially offset that charge. Patrick (sales manager): We're not giving you the additional $200 that was already promised to you.We're sorry to read about your experience. It's important for us that our customers feel comfortable and informed throughout the entire process, so it's disappointing to see we've missed the mark here. We'd like a chance to learn more about this situation and work towards making things right with you - if you're open to discussing further, please reach out at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager - 703-448-7280 ext. 24217
They have it all!
by Hank on 04/25/2024They will do everything they can to make sure that your experience is as smooth as possible! Nick was my sales rep and he made this the easiest buying decision I have ever made!Hank, we're delighted to know that Nick and our team at Koons Tysons Chrysler Dodge Jeep Ram made your buying experience smooth. Thanks for the positive feedback!
great service pre- and post-sale
by Jeff H on 03/13/2024James (sales rep) and Brandon (sales manager) were great to work with. Super responsive in negotiations for our Wrangler and even more so post-sale. They followed up to make sure we were happy and answer any questions. Quickly resolved one… missing item which was great. Very happy with the service we received!Jeff, we're delighted to know that James and Brandon were able to provide you with a great experience at Koons Tysons Chrysler Dodge Jeep Ram. We appreciate your feedback and are here for any further questions or needs! Enjoy your Wrangler!
Boring old oil change
by JB on 11/09/2023Process went quickly and professionally. Car nice and clean when completedHere at Koons Tysons Chrysler Dodge Jeep Ram, we are always thankful for positive feedback from our customers. Thank you! We're happy to know your service visit was a satisfactory one.
Recommend Koons Jeep
by aichitang on 09/26/2023Koons Jeep dealership exceeded my expectations when I purchased a Rubicon X 4xe. Their quick response to my inquiry was impressive, setting a positive tone for the entire experience. They offered an unbeatable leasing price, making the… dream of owning a Rubicon X 4xe a reality. The staff's commitment to excellent customer service shone through, as they patiently addressed all my questions and made the paperwork process hassle-free. If you're in the market for a Jeep, Koons is the place to go. Quick response, affordable leasing, and outstanding customer service - they've got it all covered!We're delighted to know that our team at Koons Tysons Chrysler Dodge Jeep Ram was able to provide you with an exceptional car leasing experience! We strive for quick responses, affordable options, and top-notch customer service. Enjoy your new Jeep Wrangler 4xe Rubicon and please don't hesitate to reach out if there's anything else we can assist you with in the future!
Swap out Pacificas
by Tstock on 08/31/2023Vehicle we wanted was onsite and while there was a little wait to get to the business office (very busy day) to pay everything went well and we drove off with our new used vehicleWe're glad to know you found the vehicle you wanted at Koons Tysons Chrysler Dodge Jeep Ram and that everything went smoothly. We hope you enjoy your new ride!
“You only have one chance to make a good first impression...”].
by Lisa B on 07/31/2023On the morning of July 24th, I made an appointment for my Grand Cherokee for Wednesday July 26th [first available date] at 0930. I arrived on time, checked in, and was told by my service advisor that it would be a few hours before the… technician/mechanic would be able to start servicing my vehicle. I had brought reading material, and made my way to the very nicely-appointed customer lounge. Every 90 minutes or so, the service advisor would let me know that the technician/mechanic was not quite ready to start on my vehicle. At 1:30PM [I had been there four (4) hours by then] he asked whether I wanted to continue to wait, noting that some technicians/mechanics start going off-duty at 2:30. I opted to wait; the technician/mechanic was able to get to the vehicle shortly thereafter and made the correct diagnosis, but couldn’t get the replacement part until the following day. While I was waiting, one customer remarked that he had been waiting two hours for an oil change. He also noted that the ASE annual convention was being held that week, and wondered if that could account for a shortage of technicians/mechanics. In summary: Taher [service advisor], Jorge/George [courtesy shuttle driver] and the technician/mechanic all performed flawlessly. My questions are for upper management: - Why was a technician/mechanic not available closer to the time of my scheduled appointment ? If in fact “the appointment time” was merely a show-up-and-check-in marker, why not let customers know about the anticipated duration of the appointment for service ? - Why do technicians/mechanics start leaving mid-afternoon when your website clearly states that the service department is open from 7AM to 9PM weekdays ? I trust this will be received and regarded as constructive criticism; in fact, I hesitate to use the word “criticism.” It is not.Lisa, we appreciate your detailed feedback about your experience at Koons Tysons Chrysler Dodge Jeep Ram. We're glad to know that Taher and Jorge provided excellent service but understand the wait time was a concern. Your constructive comments will certainly be taken into account as we strive for continuous improvement in our services.
My 4th vehicle purchase from Koons
by John on 06/16/2023Great overall experience working with the sales and finance teams at Koons Jeep of Tysons. I wrapped up several weeks of research with the visit and found Koons to have the best price as well as a competitive trade offer. This was was 4th… car purchase from Koons. My salesman, Andrew, was approachable, knowledgeable, and went the extra mile to help me narrow down to the Jeep Gladiator I ultimately chose. He facilitated a great deal along with the sales director, answered all my questions, and was a great listener. Yaz and his colleague on the finance team walked me through the various finance options and care packages and worked hard to get me a great deal in contrast to much higher interest on the market. Love my new vehicle and will plan to visit Koons for future purchases. Thanks, All!Thanks for the awesome review, John! We're so glad to hear that you had another great experience working with our sales and finance teams at Koons Tysons Chrysler Dodge Jeep Ram. Andrew and Yaz will be delighted to know they have earned your five stars, and we all look forward to assisting you with future purchases. Enjoy the ride in your new Jeep Gladiator - congratulations!
Run as fast as possible
by Jerry on 05/26/2023Talib my sales man and Sam the sales manager was amazing and a huge help. As for the finance department that is another story. These people could not get their story straight and everyone I talked to said something different. They also kept… pushing me to finance with them even though I had a check from my bank already. I will never deal with Koons again. Horrible experience recommend you run from this place as fast as possible. They get you with great sales service then turn into a sketchy used car dealership at the end.Jerry, thank you for sharing your experience with us. We are grateful to hear that Talib and Sam were amazing and helpful during your visit. However, it is disappointing to hear about your poor experience in our finance department. We strive to provide clear and concise information and never intend to pressure our customers in any direction they don't want to go. If there's anything I can assist you with moving forward please give me a call directly. Thank you, Michaela Puckett - Customer Relations Manager - 703-790-0900. Extension 12143
Great!
by JC on 05/18/2023Tyler, was fantastic in dealing with us and getting our needs addressed. Look forward to future business after out Jeep Grand Cherokee lease is up in a few years.We're so glad that Tyler provided you with exceptional service during your visit to Koons Tysons Chrysler Dodge Jeep Ram! Thank you for your kind words and we look forward to working with you again when it's time for your new lease in a few years. Safe travels!
Best Ram/Jeep service in greater DC area
by 2023customer on 05/18/2023My experience with Koons Tysons CDJR, both in late 2018 to factory order a Ram1500 and recently a dealer stock Jeep GC 4xe, were both exceptional experiences. Their sales staff are helpful and courteous and they expedite the dealership… process to make it quick and effective. Their finance department is also very helpful and accommodating. Nobody gives the sense they are pressuring you and their prices are fair and disclosed upfront. Trade in value offered also aligned closely with car fax estimate. This is an honest, ethical dealership with a high functioning professional team in my experience and I strongly recommend them to anyone in the area. Their internet sales experience is also very well managed and integrated into the dealership portion of the purchase experience.We're thrilled that you had exceptional experiences ordering your Ram 1500 and purchasing your Jeep Grand Cherokee 4xe at Koons Tysons Chrysler Dodge Jeep Ram! It makes us proud to hear about our helpful and accommodating staff. We appreciate your support and thank you for recommending us to others in the area. Drive safely in your new vehicles!
Excellent, timely service.
by Ryan H on 05/10/2023Always on time, polite, and helpful in the service department. Victor, in particular, has been a huge help. Highly recommended.Ryan, we appreciate your kind words about our Victor and service department here at Koons Tysons Chrysler Dodge Jeep Ram. Thank you so much for your support and recommendation! Safe travels until we see you next time!
Competitive pricing and Flawless transaction.
by Daniel W on 03/29/2023Traveled from Phila. PA for 3-1/2 hours to Koons Tysons Corner VA. and it was totally worth the long drive ! I got a great deal, experienced a smooth and flawless transaction, very fair trade in, excellent customer service and financing… from Herbie, Jonathan and Ladi ! Highly recommend this Koons dealer, Team and location ! 3/25/23 Koons also had more inventory and vehicle options on Ram trucks than others I have seen.Our team is always happy to help you out, Daniel! Thank you so much for supporting Koons Tysons Chrysler Dodge Jeep Ram and please let us know if you need anything at all down the line. Congratulations on your new car!
Service tech failed a standard oil change
by Josh on 08/23/2022I flew in from Ohio to buy a rare manual Audi. Drove it 8 hours home to find a puddle of oil under it later that night. I found the service tech that did the oil change did not put a crush washer on the oil drain plug and it was a literal… slow drip of oil out of the drain plug. Ruining the undertray and getting oil all over the bottom of the car. After discovering this the car still said the oil level was too high. I suspect the service tech was aware of the leak and overfilled the oil to cover it up. Also $900 for dealer fees to take care of plates.. 2 months later and still no plates, if I had known the dealership creates a backlog at the DMV and not able to expedite the process I would've rather taken care of it myself. I've gotten plates from dealerships in 3 weeks that I paid $300 in fees.Don't waste your time
by Sorry4ya on 07/27/2022Unhappy with this experience is an understatement! I purchased a vehicle a little over a month ago, and from day 1, I informed the used car sales manager Sam that some vibration was coming from the passenger side and that the towing cap was… missing from the front. Sam told me that maybe the rotors needed to be calibrated, and at the time, Koons Jeep's calibration machine was down. So anytime I was in the area to bring it in for the rotors to be calibrated. Sam also informed me that the towing cap would be ordered and painted to match the car and would be called when it came in. I also informed them that the vehicle needed an alignment because it was pulling to the right. (They don't have an alignment machine) Sam told me to take it to an alignment shop and send him the receipt, and a check would be sent to me from the dealer. I had the alignment done, and because the vibration from the passenger side was so scary, I took the car to a BMW dealer and had them inspect the truck. I was informed that both wheels on the passenger side were center bent and could not be fixed, only replaced, and it was $2600. I tried calling Sam at the dealership but could never get him on the phone. I left messages, sent emails, and finally resorted to returning to the dealership to speak to him in person. This was only a week after purchase. When I went to the dealer on July 9th, I informed Sam of everything I had brought to his attention since day one and gave receipts for the alignment and the estimate from BMW for the wheels. Sam told me he would submit a request to the business office for the refund and the estimate to the service team to see how to proceed with the wheels, and someone would reach out to me the following week. By Wednesday, July 13th, I had heard nothing. I called the dealer again and was informed by reception that Sam was on vacation until the following week. I was transferred to Leo, who was supposed to be the other manager, and he said I needed to wait for Sam to return on Monday, July 18th. Once Monday approached, I called for Sam several times and still couldn't reach him. On Tuesday, July 19th, I called and spoke to a male receptionist and asked for the General Manager, who was unavailable, but I left a message detailing why I continued to call. The receptionist thought he knew who could help me and said someone would call me. A few minutes later, a woman called me, and I repeated my whole story. She asked me to bring the vehicle in, and Stephanie would be the contact person. I went in on Thursday and provided the estimate from BMW, but they wanted to look for themselves. I thought, YAY, the issue would be fixed, but I was wrong. I talked to Leo again because it was Sam's day off, I asked about the refund for the alignment, and he told me he had to check with Sam on Friday to see if a check request had been made and the towing cap he would look into while the vehicle was still in service. At about 12 pm, I was informed the car was ready, only to be walked out to the vehicle and be told that the towing cap was in the photos before purchase, and I showed evidence that the towing cap was missing on the day of delivery and had been communicated on that day. Leo then stated that the technician who did the vehicle's initial inspection said that the wheels were not bent on the first inspection and that it would be $250 to fix each wheel. He could not authorize the service department to fix them, and I would have to pay after BMW had already told me they had to be replaced because they were not fixable. I communicated to Leo that Sam was already aware of the issues because it had been communicated to him multiple times and asked him to call Sam, Leo told me he could not call him on his day off, and I would have to return again to speak with Sam. And now it has been over 30 days, and still, there is no resolution. I have called and left messages for a General Manager to contact me, and they haven't. I talked to the General used car manager at the Chevy dealer, Tariq, and he said he would call the General Manager at the Jeep dealer, and I haven't had a resolution there either. I'm on my second set of temp tags because my hard tags weren't processed by tag and title within the 30 days, and I've had to follow up there several times as well. I don't know if the service is this way because I'm a woman or black, but I hope neither is the case. To top it all off, my sales representative (who was excellent) is no longer employed here. All I'm asking for is communication and for these issues to be resolved, but I regret doing business here because the experience wasn't what I expected.I am so sorry to hear that you're frustrated with the condition of your vehicle. We aim to be responsive and helpful in addressing any customers' concerns, but it's clear that we left a different impression. I understand you're still waiting on a resolution, and I'd like to step in and assist. I'll seek out your contact information, but in the meantime, you may also give Michaela Puckett, our Customer Relations Manager, a call at 703-790-0900 x 12143. Thank you.
Thank you!
by Scott on 03/03/2021Overall a very good experience! Price was fair, the salesperson was phenomenal and the managers agreed to fix the small stuff that isn't needed when buying used. Would definitely buy another car from Koons! (Need to work on the phone… system a bit for the service department!)Scott, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Koons Tysons Chrysler Dodge Jeep RAM, and we will certainly let our team know that you appreciate their help. We hope to see you again sometime!
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Television
- Express Service
- English
- Spanish
Nini, we're delighted to hear that Jonathan and the team at Koons Tysons Chrysler Dodge Jeep Ram made your experience a great one. Thank you for sharing your positive feedback!
by Koons Tysons Chrysler Dodge Jeep Ram on 02/06/2025