Koons Tysons Chrysler Dodge Jeep Ram

Leo (Oday), salesman, initially seemed interested in helping us, but during the negotiation and purchasing process, he became quite pushy and rude. When negotiating the price, he became angry when we ask for a lower price and told him what we were willing to pay. Why? You (as the dealership) can always say no, right? Anyhow, I think Leo was mad because his manager agreed to the price we proposed when he told us “they” wouldn’t. Let this be a lesson to not say what someone else will or will not do when you yourself do not have that authority. And once we settled on the price, the dealership wouldn’t agree to hold the truck on their lot for another two days until it could be picked up. TWO DAYS? Seriously. Absolutely ridiculous. We don’t live nearby and had to make arrangements to pick it up. I didn’t think asking them to hold the truck on the lot for two days should’ve been a big issue, but it was. Just shameful. Anyhow, the day we completed the purchase and picked up the truck, Leo didn’t even stay to deliver the car to us or say thank you…nothing. We were told he just left and barring a true emergency, I find that incredibly rude. We also worked with Danielle from the business office. She actually asked me what was the lowest interest rate that I would accept? Umm…just let me know what the lowest rate is that you find with the highest credit rating available and a very large down payment. Like who would ever say, “Sure, let me have the highest interest rate you can find?” It was also around this time that it became apparent that either Danielle was new or wasn’t prepared to answer questions from a customer. We simply asked for a list comparing the manufacturer’s warranty and the extended one she was trying to sell us. She kept saying her plan offered “way more,” but never could tell us what “way more” meant. She clearly became frustrated when we asked specifically for an itemized list so that we could compare them ourselves. I assume most customers don’t ask and just accept “way more” for an answer. I’m so sorry, but that is not an acceptable answer to me and I want to see it for myself. The best person throughout this process that we worked with was who I presume to be Danielle’s manager, a very nice woman whose name I cannot recall. But quite honestly, based on my overall experience, if I had endless funds, I would’ve purchased my truck from another dealership based on principle alone just because of the poor attitude of some of these employees. I will be removing the Koons dealership decal and license plate frame from the back of my truck promptly because that’s how much I don’t want to deal with this dealership again. While we certainly have the right as customers to take our business elsewhere, had it not been for the price (which was a good deal), I definitely would have gone to another dealership.