Do Not Buy Used from Koons
DO NOT BUY A USED CAR FROM KOONS. I don't normally write reviews for places, but in this case I want to ensure no one else has to go through what we have. We for sure got sold a lemon, and the dealership provided us terrible service for rectifying their mistake. Before buying the car, we requested it be thoroughly inspected on multiple occasions by the dealership asking them to explore a laundry list of items before buying the car to ensure we were making the right decision. Well clearly their shop is incompetent (and I don't use that word lightly, you'll see what I mean shortly), and they did not advise us well on the purchase of the car, suggesting it was a car in absolute great shape, and would only need routine service. Immediately after buying the car, we encountered SEVERAL issues. The worst of which led me to bring the car to Koons LESS THAN A MONTH AFTER PURCHASING. They told me nothing was wrong with the car or how to fix it. So I turned to the internet, and in less than 5 minutes found a Service Bulletin from Jeep detailing the issue and how to fix it. I then sent the bulletin to Koons and brought my car back for them to fix it. Thankfully, that resolved that issue. A few months in, experience more and more issues, we had enough. We contacted Koons letting them know about the issues and they told us to get through the summer and if we still had issues with the car, to bring it in and they'd do an exchange. Well summer came and went, we encountered more issues (including multiple electrical issues, car battery replacement and tire replacement), and decided enough was enough. My husband brought the car to Koons and was treated terribly. They offered to give us LESS THAN 50% of what we paid months before! Completely unacceptable. The manager, Patrick Sullivan, implied the "blame falls on us" for not bringing the car in for repair rather than trusting a mom-and-pop shop. Except we did bring our car to Koons on multiple occasions (none of which were apparently in their system), and only used a local mom and pop shop to get new tires and an oil change. It is still unclear to me how doing these things through a mom-and-pop shop are somehow connected to the broader issues we are having with the car, and how they could have been prevented by going through Koons instead. I would give them zero stars if I could. My husband and I have never encountered issues like this with used cars before, or getting treated like garbage by the dealership. Don't go to Koons if you're buying used.
My recent visit to Koons Chrysler Dodge Jeep Ram Truck (hereafter designated as CDJR) Tysons Corner/Vienna was awesome. My salesperson, Jordan Raport was great and highly knowledgeable about the product, as I had done a lot of my own research prior to my visit. Once it was known that I had some obstacles to overcome, the General Manager James Morris stepped in and found solutions. James could have come in, offered some ideas and ways to help and rolled on to do other things. He cared about me as a customer and he stuck with us throughout the rest of my process however. Not only did they work me an awesome deal, it was one of the best customer service experiences for me personally. What separates this review for many, if not all others, is that it wasn't until I filled out my application for credit, did they realize that I do the same thing for a living as these guys do...new car sales, just for a different brand. They treated me like family...right off the street. I would recommend Koons CDJR in Vienna to my friends, family or anyone I talk to in casual conversation for professional client care and service. Once you arrive, tell James this review sent you...I'm certain he will remember me! Thanks again James and Jordan for helping me with an awesome car that I have been eyeballing for quite some time, an awesome deal and super awesome customer service! Waiting for Charger Guy
The worst dealership
I had the most unpleasant experience at koons Tyson jeep. The sales staff is very unprofessional. Especially the sales mgt Mr. Phillip. For him to be in the business of customer service, he is very rude and condescending. If you want good customer support, go to another dealership
These guys perpetuate all the used car sales men stereotypes. They sold me a "certified" vehicle and upon further inspection clearly had clearly missed many points on the Chrysler inspection list. Possibly I could have left it with them (while i pay for a rental) to get all missed items but why would I trust the same shop who claimed to have gone over the vehicle the first time to actually fix it. In a nutshell the used car manager informed me that sometimes they buy vehicles from auction and things get missed at which point they will pass it on to there customer. This was the fourth vehicle I have bought from koons in the past that where always easy to deal with but not this time.
Helpful and Willing to Go the Extra Mile
I recently visited Koons to purchase a Cherokee. The place is enormous and full of options. My sales representative Jason was extremely helpful and knowledgeable. He owns a couple vehicles and had insights for how to customize mine to suit the purpose I was looking for. He also went above and beyond to ensure that the dealership could hold onto my model while I arranged finances over a 24 hour period. If you're in the market for a Jeep, Koons is one of the best dealerships in the area.
Great Experience and Great Deal
My sales person, Laura Hall, was extremely vested in getting me the car that I wanted. She was very nice and made my entire buying experience pleasant. After some negotiating with finance, we couldn't reach my number and I was going to walk. The general manager, James Morris, stepped in and made my deal happen. I would highly recommend this dealership. My girlfriend and I both bought cars here; they gave us well over blue book for our trades and great prices on the vehicles we got.
I would like to start by saying that one star is giving way too much credit for the poor experience we had at Koons Jeep Tysons Corner. On August 29, 2014 my husband purchased a 2014 Jeep Wrangler. Fast forward to November 3, 2014, my husband received a phone call from one of the sales managers stating that the vehicle we took delivery of was not the same vehicle with the VIN number that was on our finance paperwork, our insurance, Fairfax County department of taxation as well as the Virginia Department of Motor Vehicles. The DMV registration had the VIN number of another vehicle that was sold in another state which meant our tags were registered to another vehicle but physically on the vehicle we were driving. Also the Virginia State Inspection Sticker had the incorrect VIN number handwritten on the actual sticker that was on the windshield, meaning that the Virginia State inspector did not physically check the VIN number on the Jeep we took delivery of. If he was to check the VIN on the jeep he was inspecting, this mess could have been caught the day it was inspected. When my husband informed me of the phone call I called the manager back and in his nonchalant fashion he explained to me that "this type of thing happens all the time". He informed me that it was not a big deal and dismissed the situation as if I was making a bigger deal than it actually was. I explained to him that I drove the vehicle on a daily basis and if by chance I was to be pulled over by the police and had a registration that did not match the VIN to the vehicle I was driving that could have meant big trouble for me. The fact I have a 2 year old with me in the car all the time could have posed another risk for me if I was pulled over. The managers response was to quote him exactly "who cares, if you get a ticket Koons Jeep will pay it". My mind was boggled by this statement knowing myself and my child could have been put at risk. The manager also informed me that "people make mistakes" and he "was sure I made some mistakes in my life". I chose to discontinue my conversation and the next day called the dealership and asked them to transfer me or give me the phone number for the Koons Corporate Offices. I was transferred to the voice mail of an Administrative Assistant to one of the Executives and after I left a lengthy voice message, my phone call was never returned. A couple days later I received a phone call from our salesman who sold us this mess and was told that they would provide us a rental car through a local rental car agency at absolutely NO EXPENSE to us and all I had to do was provide them my drivers license information and that was it. A representative picked my son and I up and once we got there they wanted a credit card number in case there was damage to the car. I declined the rental car and informed Koons that once again they inconvenienced me and my family since the Jeep we have is our only vehicle. After being frustrated and needing some type of assistance because this dealership was getting us nowhere with getting this problem fixed I contacted Chrysler Corporation to file a complaint against this dealership. Needless to say it has been a process with these people as well and now more than 2 months after the fact, I received a call yesterday 1/12/2015 stating that the Department of Motor Vehicles acknowledged the correction of our VIN number so it matches the jeep we originally took delivery of. Even though the registration is being corrected it has taken an abundance of my time dealing with my car insurance, county tax office as well as our finance company making sure everything matches. I am absolutely disappointed in the employees of this dealership and the upper level management because this could have been avoided if people actually took their jobs seriously and not do things half way just to get a car sold. I would never purchase another vehicle from Koons Tysons Jeep and hope no one experiences the nightmare we have gone through! I have never been treated so terribly and talked to so poorly by a so called professional business.
Went in to purchase a Jeep Wrangler a week ago. The salesman stomped out a cigarette and came up to help me wreaking of smoke (not that I have a problem with smoke, I like cigars, but it was super unprofessional). I told him what I was looking for and he showed me a few with a crap ton of miles. He pretty much showed me every beater on the lot, before I had to tell him no. After finding a Jeep that I liked, it took him 30 MINUTES to find the dang key. I drove it and asked to look at another one, and he couldn't find the keys. during this period he was non-stop spitting and took smoke breaks while trying to find the other keys. After ANOTHER 45 minutes he did the "come to my office and let's talk numbers" move (uh, what happened to looking at the other one?). I played along and gave him my limit for a monthly payment. He said in broken English, "oh yeah I can get that." I added I also would only go 60 months, "Uh, let me talk to my manager." Really? Where do they hire these [non-permissible content removed]? After trying every [non-permissible content removed] dealer trick in the book, I shut him down. He told me he'd look into it and give me a call. Still no call. It's ok though because I went and bought a better CPO car somewhere else. Overall, if you enjoy dealer tricks and wasting your time, go here. There's plenty of it. Someone else got 25k. Just remember the most powerful tool with buying a car is walking away.
WOW Price is misleading
They tease you with the WOW price and then they will add in destination @1000.00 and a $499.00 processing fee. Then their business license fee etc. Buy somewhere else that doesn't treat you like a moron.
Great WOW Price
The WOW price for my 2014 Dodge Charge MAX was really WOW!!!!! Lawrence and the other employees was extremely helpful, friendly and straight forward without pressuring me in making my car decision. I told Lawrence of a car at another dealership (AWD MAX) which I liked and he said I see what I could do. He came back with offers for both cars. The AWD from another dealer was higher than I wanted to pay (percentage wise compare to the WOW price) but it was still less than the other dealership price so I when with the car on the lot. The WOW price is just to good to be true but it is. In my experience, be careful of prices on the internet and read the fine print. Some dealership include college and military discounts in their pricing. Koons does not, their price is for the average customer. My WOW price is an amazing value!!! If you are looking for new car start at the Koons and the WOW price. You wont be disappointed. Upon receiving the car, it was fully clean/washed and a full tank of gas. Lawrence went over the use all of the car options and made sure there was nothing more he could do for me before I left the dealership. I would highly recommend KOONS of Tysons Corner to anyone looking for a new car.
I bought my 2014 Jeep Grand Cherokee on 5 April 2013. for cash. During my first visit I selected a vehicle with a factory installed trailer hitch. We settled on an "out the door" price of 31500. When I returned a week later to finish the deal I was told that that car had been sold and it would take a while to bring a similar one from another dealer. The salesman then suggested that there was another similar car on the lot but without a hitch.I could save $500 on the price. I was assured that UHaul could install a hitch for 250. I asked if the after market hitch would violate the warranty. After checking with the management and service manager I was assured that there was no difference. Now comes the fun part. On 27 June I researched the owners manual to determine that a boat I was going to buy was within the towing capacity. I now discovered there is a NOTE: Vehicles not factory equipped with trailer tow package are limited to 3500 lbs. This is opposed to the 7400lbs tow wt of the car I had originally selected. Oh and by the way, the factory installed trailer hitch has a sticker price of $795. I get the 2013 award for the most naive buyer at KOONS tysons Jeep
Don't bother with these folks
I am in the area travelling for work when my Jeep patriot starts giving me problems. Since I am on the road I do not have access to the tools I would have if I was at home so I figure who better to diagnose and fix the problem, the dealer. Wrong I took it in on a Thursday and was told the parts would be in and the vehicle would be back to me at the latest Monday morning. It is now Wednesday and after multiple phone calls to my "service advisor" who apparently thinks I am an idiot and don't know anything about auto mechanics, tells me that now that the origional problem if fixed, the starter is now acting funny. Well the starter was just fine before I took it to them(a point which I pointed out to the advisor) and they promptly told me "well we didn't break it". OK? If it worked before I brought it to you and your technicians are the only ones who have touched it, who broke it? a ghost? Needless to say I am still without a vehicle and it will hopefully be complete by Thursday since I need it to travel home.
Great service, great atmosphere
I have been through a bunch of cars and most of the time dealing with a dealership is a massive headache. I can honestly say that working with this dealership was not like that. The salesman Joe did not make me feel like an idiot or try to swindle me into buying something more expensive. I would highly recommend buying from here. Also, I shopped around quite a bit and found that nobody could match their prices.
Unethical Sales Tactics
The Koon Tysons Corner Chrysler/Jeep dealership has questionable sales tactics; based on my experience with the sales manager, Patrick Hennessy. Aside from not wanting to sell me a vehicle, they lied to me about vehicle availability and price. Perhaps the most concerning complaint is the manipulation of my agreed to price. After I had made a deposit on the vehicle, they presented me with yet a new Final Sales Sheet , which has a $925 destination charge added for the second time. I tried to reach the General Manger through this letter. Nobody has attempted to contact me. Not even to sell a car. I strongly suspect systemic corrupt sales practices at this dealership. This copy of my letter will give you full detail. Hi Mr. Murray, My name is John Doe. I guess you can say, I was a prospective new customer as of yesterday. I tried reaching you by phone, but was informed by Mr. Thomas Higgins that you were out. Furthermore, he was quite reluctant to take any action on my complaint; other than perhaps try to sell me a car. I would like to inform you about my experience and the Jim Koons Automotive Jeep dealership in Tysons Corner. In short, the very questionable sales tactics and poor customer relations management of your sales manager Mr. Patrick Hennessy made me cancel my order and walk out your dealership. Moreover, it is my understanding that Mr. Hennessy fired my sales consultant, Mr. Aniss Bensidhoum, shortly thereafter. For the past couple of weeks, I have been engaged with Mr. Bensidhoum and your Tysons Corner Jeep dealership to purchase a new vehicle. I stated this would be a cash transaction in the late April timeframe. I came into the dealership to test drive the vehicle once myself, and a second time with my family. During this entire process, I got clearly sensed Mr. Hennessy did want to sell me a vehicle. I am not sure if it had to do with the cash transaction, my time table, my interest in a special vehicle not in your inventory, or perhaps some aspect of my demeanor. I will try to list these instances specifically. During my entire engagement with Mr. Hennessy and your dealership, getting firm pricing in a timely manner has been challenging to say the least. When I finally did receive firm pricing by email, the numbers did not add up. Although, the discrepancy was not too significant. Other dealerships in the area provided TrueCar pricing by phone and email. On Tuesday, March 13, 2012 Mr. Hennessy provided me firm pricing for my vehicle, which he had located at another dealership in Pennsylvania. I was told over the phone by Mr. Hennessy, through Mr. Bensidhoum, my vehicle of choice could be held for me for late April delivery. This would save me 8-12 weeks over a factory order. I was instructed to come in and make a deposit, and the balance to be paid in cash when I picked up the vehicle in late April. When I walked into your dealership yesterday (3/14/12), Mr. Hennessy startled me by informing me that they would not hold the vehicle until April timeframe. He then told me I better place a custom order. This was completely contrary to what I was told less than 24 hours earlier. My only reason to stop by the dealership was to make a deposit on the vehicle. Despite Mr. Hennessys outright lie about holding the vehicle for me, I continued to pursue the sales traction with Mr. Bensidhoum. So, I went ahead and gave him my deposit and order. But, when I saw the final sales sheet again, I noticed this time Mr. Hennessy had slipped a $925 destination fee, which was not part of our previous sales sheet for the same exact vehicle configuration. At no juncture had Mr. Hennessy or Mr. Bensidhoum stated to me that they would be changing the terms of my pricing. All of the options on the were exactly the same. This was the last straw. I requested my deposit back, and informed the sales agent to contact me when they had a final sales sheet that reflected the price we had negotiated. I am very disappointed with these outdated sales practices. It does not reflect well on the Koons brand. Moreover, firing Mr. Bensidhoum was unnecessary and totally unacceptable. He should have his job back. From my perspective your sales consultant did his job. Mr. Bensidhoum is no more than a scapegoat for Mr. Hennessys shady sales practices. I am very well aware, all pricing decisions and information were given to Aniss by Mr. Hennessy. I have worked closely with sales and marketing organizations for over 20 years, and I can tell you Mr. Hennessy is harming your brand far more than the profits he can gain your through questionable sales practices. I urge you to contact me immediately to discuss the matter further before I resort to other channels. Sincerely, John Doe
After getting everything together to purchase, including buyers club price, Koons was the only dealer to accept the price. They went out of their way to locate the vehicle I wanted. I'm waiting to hear if they successfully traded for the car. I had an appointment for the sale. Was met by the salesman - not the one I had an appointment with - and we quickly got down to business. Actually, the person who handled me was the a manager. Overall - I got the vehicle at the buyers club price AND received the additional incentive offered by Jeep - and additional $500 savings. Make certain you read the prices you sign for. The first go had the discount off sticker instead of invoice. Corrected - to err is human - some people do not read these things. I did eventually meet the salesperson who I scheduled with. He is getting the credit for the sale. He was working on another deal that required more attention... The place was pretty busy for a Saturday...and their sales track for the month was impressive. Some salesmen sold an average of 2-3 cars a day for October. I drove from Annapolis to make the deal. Why? Because Adams Jeep in Annapolis are [violative content deleted] in the true sense of the word. Koons was also kind enough to take me to the Metro since I left my trade with them.
6 weeks later, still not fixed.
TL;DR: Car wasn't fixed. Don't bother with the service form on the website. The only method of communication is through phone. Context: The electronic trottle control light on the dashboard of my mother's Chrysler Pacifica came on so I went to Koons to get this resolved. The car is important as it is my mother's only means of commuting to work. I was taking my own time off work to take the car for service during the weekday. History: We had this exact same problem occur about a year or so ago. It was "fixed" here so I brought it back. 6/23, (trip #1) Arrived with car after making an appointment. Since the ETC light comes on intermittently and it came on while I drove up to service counter, I was told to leave the car running. Car was examined and found to have a faulty computer. Another appointment was made to install the part when it came in. They used up half a tank of gas during this examination with no notice or compensation. 7/6, (trip #2) Arrived on the date the appointment was made. Waited about an hour before the service advisor told me that the computer had not come in yet. Asked them to call me when they got the part to set up another appointment. 7/9, I get an automated email saying the part had arrived. After a couple days, I call to set up an appointment. (trip #3) The computer was replaced but I was told another part of the pedal became bad. 7/24, I got another autmoated email saying the part had arrived. Used the website form for service to set up an appointment. After a few days with no confirmation, I called to confirm - only to find out the appointment was never made. Managed to make an appointment anyway. 7/29, (trip #4) The pedal part was replaced. 20 minutes after taking the car out of the lot, the ETC light came on. Frustrated, I left a voicemail on the most recent service advisor, asking him to call me back the same day. 8/11, I have not heard from anyone as of this day. While the service advisors were pleasant in personality for the most part, NOTHING WAS FIXED. This is VERY disappointing. ...and since it's a rate-able: Shuttle service was available but a loaner was not offered.
Bad experience with Koons Jeep
My son and I went shopping for a Jeep Liberty 2010 and decided to visit Koons Tysons Corner. My initial experience was pleasant and the sales staff was friendly although not very knowledgeable. For example, when asked about the manufacturer rebates, the salesperson told me that he did not know and had to check. We then began to look at the Jeep Liberty and took it for a test drive. After some discussion and several visits later, I asked the salesperson for the cash purchase price to which he responded: "Our WOW price is $21,500" excluding sales tax, processing fee and tags which account for 5%, $395 and $55, respectively. Adding these numbers amounts to roughly $23,500. I asked him where there were any conditions or other hidden costs associated with this which I need to know. His response: No. I then asked the salesman to create a worksheet showing the "Wow price", tax, tags, and processing and provide me with the total. After about 30 minutes, he came back and handed me a price sheet which showed $28,550 which is $5000 more than the earlier quoted price. When I spoke to the sales manager, his reply was the usual excuse that "Wow price" is based on the total incentive dollars that the manufacturer provides such as military discount, GMAC lease, etc. which do not apply to me. I believe Koon's practice is unethical and misleading. I am disappointed that Jim Koon allows this to happen. I must admit that I was WOWED, at being deceived and taken in.