Koons Tysons Chrysler Dodge Jeep Ram

Do not buy a used vehicle! I purchased a used 2019 Ford Edge with 62,686 miles from the Koons Chrysler Dodge Jeep Ram dealership in Tysons Corner on November 16th, 2024 (17 days ago) This morning i waited in the service department for almost 4 hours 1st, for a used vehicle mechanic to show up after i had a scheduled appointment for 08:00. Then for them to tell me that i will now have to find a ford dealership that can repair the torque convertor issue that my car was diagnosed with ,after bringing it in this morning. Thank God for making me purchase the extended warranty! I know i went to a Dodge dealership to purchase a Ford , but as far as i know Koons has always been seen as a reputable dealership. Now i have to take my vehicle to a out of state Ford dealership to have the issue diagnosed, and it will cost me another $200 on top of paying top dollar for a used vehicle. This is our daily driver used for commuting! You cannot sell used vehicles if you cant or are not willing to make the repairs! I am really do regret driving a hour , out of state and making this purchase from this dealership!