Customer Reviews of AutoNation Honda Dulles
Review type:
I love this place
Recall Service check
by SimKeys on 10/28/2023Aaron Ortiz’s customer service is great. He has always serviced my vehicle and returned it before the timeframe provided.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Auto Nation Honda - Dulles
by Bbeard68 on 10/27/2023Absolutely one of the best car buying experiences I have ever had in my 50 plus years. My sales man, Steven Castillo was very friendly and very informative. His main goals were to be completely honest and not hint anything. His attention to… detail was spot on and he was very personable. I am very happy with my purchase and with the over all experience.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Aaron Ortiz was a pleasure to work with
by Ezutler on 10/26/2023Aaron was excellent and was able clean up the mistakes his coworkers had previously made. Thanks again AaronHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great experience!
by MeribaK on 10/25/2023Sold my 2013 Buick and it was the easiest process to start with Kumar - he was amazing ! They indeed give me the best offer compared to other locations . Same day we purchased our 2024 Honda Hybrid accord with Hamid H . He was was very… helpful and knowledgeable. Of course the process does take time so come prepared to spend hours at the dealer but overall had a great experience!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation Honda Dulles
by AARGH2K on 10/25/2023I highly recommend their Service Department, as I have worked with them since they were in Leesburg, They have taken care of our various cars over the years and have always been well taken care of.Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great place to have your Honda serviced
by JoGo2023! on 10/19/2023Been a customer for about 10+ years, honest dealership, nice to deal with. My recent advisor was Oscar, also great experience with Mike, Adam. Will be coming back here again for service.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Battery replacement
by Happy drive on 10/16/2023Fawad was outstanding. He went the extra mile and saved the day after my battery totally failed late on a Friday. He squeezed me into a very busy schedule. His team did a quick, professional job and enabled me to avoid a weekend without a… car. Really thankful.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service for Honda CR-V
by emgoody on 10/14/2023My advisor, Adam, was professional and courteous during my recent service appointment at Dulles Honda. He also arranged for Lyft get me both to and from the dealership.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. Feel free to stop by if you ever need any more help.
Another easy service visit
by Seth Lo on 10/13/2023Dropped our Pilot (with Adam) for scheduled service--oil, brake fluid, and spark plug change. The visit was as good as always and the work was completed faster than expected. Thank you!Hi, we are pleased to hear you had such a positive experience with us, Seth! Don't hesitate to call us if you ever need anything. Be safe on the road!
TOP NOTCH SERVICE PROVIDER, FAWAD HASSAN
by Angela Wenze on 10/12/2023FAWAD HASSAN is my Service Advisor ever since I bought my 2021 Honda Sport Accord almost two years ago. I love that Honda always has me working with the same Advisor for every visit. It has been a real pleasure working with Farad. He… always makes me feel like I am getting honest, fair repairs. I thank Honda for having such a real professional on staff. I never feel like I am going to get ripped off when I come in for any service like it was with previous FORD purchases. Have Farad train other advisors and give him a raise, he certainly deserves it!Hi Angela, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great customer service and convenient
by Customer 1 on 10/11/2023My service agent was great and took the time to explain the recalls and services required. He also understood I was limited on time and did his best to communicate that to the technicians. I really appreciated that.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Maria Elena on 10/09/2023Took my car for the regular maintenance service and ended up having to leave it overnight because it needed extra work; Aaron got me a loaner car so I can be able to go about my business without any conflict or stress. Got my car back with… no issues and really appreciate how accommodating they were.Hi Maria, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent care
by Chris L. on 10/04/2023Our service manager Fawad does an outstanding job of listening to our needs and completing the service to our satisfaction.Hi Chris, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fine print trick
by Bereket on 10/02/2023I bought a car recently from Dulles Honda where I ended up paying $ 2000.00 more than what I have been agreed to pay by salesman . Here is what happened: After lengthy negotiations the sales person & I agreed upon the outdoor price that I… will pay excluding interest & he lets me sign on it by convincing me that is what I will pay outdoor. Even if I signed that paper the sales person eventually takes me to the other finance office which I would like to call it The Slaughter House where I signed another paper with different price tag i.e. around $2000.00 more than what I have been told to pay by sales person.For that matter I have all the necessary papers . Long story short, please please let me know how I could get back my $$$$$ from the big hand because that money is a lot for someone like me who struggles financially. I really appreciate anyone who would like to share ideas , [contact info removed]Hi Bereket, thank you for taking the time to leave us feedback. Please call our General Manager at (571) 357-3961 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Customer Service
by MiniVan on 09/30/2023Honda/Acura owner over the past 20+years within 15 mile radius. Overall customer service was least friendly, least approachable, and least efficient with assistance during most recent visit. Will be taking my Honda to be serviced at a… different, nearby Honda service department with purchase of Honda service plan for future service needs. Personal advisor was friendly and work performed in timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Regular Scheduled Service
by DavidID on 09/25/2023Convenient and easyHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Rhonda Reilly
by Rhonda@89 on 09/23/2023Great service every time I go in. . Adam is very knowledgeable and so helpful.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service
by Judy Mmm on 09/22/2023Brought my car in for service. Aaron very quickly checked in the car with the service I was requesting. Only took about an hour for the work to be done!!Hello Judy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Honda Sales Experience
by Shoto71 on 09/20/2023Everyone we worked with at Autonation was fantastic. The process of buying a new car went seamless and was enjoyable.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Honda Dulles. Don't hesitate to call us if you ever need anything. Be safe on the road!
Be careful about the "first come first serve"
by Y Li on 09/17/2023called in the morning and confirmed availability of the car and the out the door price, clearly mentioned we are really far away and need to 100% agree on the out door price They agreed and we sent our estimate time of arrival to them,… after we arrived we requested a break down of the final price and told them we will be getting a cashier check from nearby bank, they all agreed and shown us the final price and the name we need “payable to” 30mins later, we brought the cashier check back to them they said “another customer” is looking at the car “7 mins” before we brought the check back, and according to their “first come first serve” policy, we have to wait AND as “sorry” they “offer” us the “chance” to buy higher trim level car with “discount”, what a classic “first come first serve”!!! No one told us the “first come first serve”“policy” when we said we are far away, when we arrived there and asking info to get a cashier check, or when the “another customer” started looking at the car “7 mins” before we brought the check back, ONLY after we finished getting the check only payable to them and only we went back to their location (only after our sink cost is too high and we kind of have no other choice, we already spent so much time dealing with them/ traveling to their location and after cancel a cashier check it takes three days to get that money available again) I think Honda making reliable cars(closer to Toyota), but after my experience with this auto nation Honda, i highly doubt how Honda regulate/train their dealers, i feel they do not care/treat customers with respect/dignity (even with customer buying cars, i can not imagine how bad they treat customers already bought the car) Overall, highly NOT recommended, unless you do not care about whatever “chance”/money they “offer”/charge you and you just want a Honda so badHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3961 to discuss what we can do to help.
Not good at online sales
by George Fisher on 09/15/2023I was trying to buy a 2023 CR-V Hybrid that I saw on the dealer website. However, I lived in another state and had to conduct the negotiations by phone and email. The sales manager worked with was very difficult to contact. He would not… answer or return phone calls, only email. Agreed to a price on a vehicle. When I wanted to put down the deposit and fly in two days later to take delivery. He had to “ clear it with the GM, as we are a first come, first served dealership and don’t do deposits or holds”. The next day, he verified my address and the price increased $1200.Hi George, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3961 to discuss what we can do to help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 03/28/2025