Customer Reviews of AutoNation Honda Dulles
Review type:
Gift of new HR-V
Adam Kearney takes care of his Customers
by HRV 3Peat on 11/10/2023Adam Kearney is a knowledgeable professional. More importantly, he keeps us updated on the progress of our vehicles when we bring them in for service. My wife and I have owned three HR-V's. We bought our first one in Florida. When we… moved to Ashburn, we took our car to AutoNation. With courtesy, Adam expertly took care of our service needs then. We have come to appreciate his customer service approach and trust his advice in servicing our vehicles. Since, Adam is the 'only' reason we leased our second HR-V and bought our third HR-V from AutoNation.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
wonderful experience as always
by richard on 11/06/2023simple in and out visitHi Richard, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Used Car Scam
by Joseph G on 11/04/2023I bought a $25k used car and paid $4k for, what I was told was a “bumper to bumper” warranty. Two days later I found repairs that needed to be done for systems, like the cruise control, that a reasonable person would expect to be working… that weren’t. The salesman, sales manager & finance manager told me those things should be working and to take the car to Nissan and they’d cover the bill for the repairs. Then, after my right of rescission had expired, they told me the repairs weren’t covered and my warranty was drive train only. Now I’m stuck with either eating $8k in repairs or a legal battle. Shady, do NOT buy a car here!Hi Joseph, we are deeply disappointed by your experience at AutoNation Honda Dulles. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.
Easiest transaction ever
by Greg in on 11/02/2023This was by far the quickest and easiest car purchase I’ve ever made. I worked with Chris Weiss who was knowledgeable, professional, and respected my time.Hi Greg, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Daveeee on 10/31/2023Adam Kearney was helpful and professional as always.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CRV Service of 27 October 2023
by Rich Hall on 10/31/2023Candace was very friendly and responsible.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Recall Service check
by SimKeys on 10/28/2023Aaron Ortiz’s customer service is great. He has always serviced my vehicle and returned it before the timeframe provided.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Auto Nation Honda - Dulles
by Bbeard68 on 10/27/2023Absolutely one of the best car buying experiences I have ever had in my 50 plus years. My sales man, Steven Castillo was very friendly and very informative. His main goals were to be completely honest and not hint anything. His attention to… detail was spot on and he was very personable. I am very happy with my purchase and with the over all experience.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Aaron Ortiz was a pleasure to work with
by Ezutler on 10/26/2023Aaron was excellent and was able clean up the mistakes his coworkers had previously made. Thanks again AaronHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great experience!
by MeribaK on 10/25/2023Sold my 2013 Buick and it was the easiest process to start with Kumar - he was amazing ! They indeed give me the best offer compared to other locations . Same day we purchased our 2024 Honda Hybrid accord with Hamid H . He was was very… helpful and knowledgeable. Of course the process does take time so come prepared to spend hours at the dealer but overall had a great experience!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation Honda Dulles
by AARGH2K on 10/25/2023I highly recommend their Service Department, as I have worked with them since they were in Leesburg, They have taken care of our various cars over the years and have always been well taken care of.Hi, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Great place to have your Honda serviced
by JoGo2023! on 10/19/2023Been a customer for about 10+ years, honest dealership, nice to deal with. My recent advisor was Oscar, also great experience with Mike, Adam. Will be coming back here again for service.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Battery replacement
by Happy drive on 10/16/2023Fawad was outstanding. He went the extra mile and saved the day after my battery totally failed late on a Friday. He squeezed me into a very busy schedule. His team did a quick, professional job and enabled me to avoid a weekend without a… car. Really thankful.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service for Honda CR-V
by emgoody on 10/14/2023My advisor, Adam, was professional and courteous during my recent service appointment at Dulles Honda. He also arranged for Lyft get me both to and from the dealership.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. Feel free to stop by if you ever need any more help.
Another easy service visit
by Seth Lo on 10/13/2023Dropped our Pilot (with Adam) for scheduled service--oil, brake fluid, and spark plug change. The visit was as good as always and the work was completed faster than expected. Thank you!Hi, we are pleased to hear you had such a positive experience with us, Seth! Don't hesitate to call us if you ever need anything. Be safe on the road!
TOP NOTCH SERVICE PROVIDER, FAWAD HASSAN
by Angela Wenze on 10/12/2023FAWAD HASSAN is my Service Advisor ever since I bought my 2021 Honda Sport Accord almost two years ago. I love that Honda always has me working with the same Advisor for every visit. It has been a real pleasure working with Farad. He… always makes me feel like I am getting honest, fair repairs. I thank Honda for having such a real professional on staff. I never feel like I am going to get ripped off when I come in for any service like it was with previous FORD purchases. Have Farad train other advisors and give him a raise, he certainly deserves it!Hi Angela, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great customer service and convenient
by Customer 1 on 10/11/2023My service agent was great and took the time to explain the recalls and services required. He also understood I was limited on time and did his best to communicate that to the technicians. I really appreciated that.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Maria Elena on 10/09/2023Took my car for the regular maintenance service and ended up having to leave it overnight because it needed extra work; Aaron got me a loaner car so I can be able to go about my business without any conflict or stress. Got my car back with… no issues and really appreciate how accommodating they were.Hi Maria, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent care
by Chris L. on 10/04/2023Our service manager Fawad does an outstanding job of listening to our needs and completing the service to our satisfaction.Hi Chris, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fine print trick
by Bereket on 10/02/2023I bought a car recently from Dulles Honda where I ended up paying $ 2000.00 more than what I have been agreed to pay by salesman . Here is what happened: After lengthy negotiations the sales person & I agreed upon the outdoor price that I… will pay excluding interest & he lets me sign on it by convincing me that is what I will pay outdoor. Even if I signed that paper the sales person eventually takes me to the other finance office which I would like to call it The Slaughter House where I signed another paper with different price tag i.e. around $2000.00 more than what I have been told to pay by sales person.For that matter I have all the necessary papers . Long story short, please please let me know how I could get back my $$$$$ from the big hand because that money is a lot for someone like me who struggles financially. I really appreciate anyone who would like to share ideas , [contact info removed]Hi Bereket, thank you for taking the time to leave us feedback. Please call our General Manager at (571) 357-3961 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Customer Service
by MiniVan on 09/30/2023Honda/Acura owner over the past 20+years within 15 mile radius. Overall customer service was least friendly, least approachable, and least efficient with assistance during most recent visit. Will be taking my Honda to be serviced at a… different, nearby Honda service department with purchase of Honda service plan for future service needs. Personal advisor was friendly and work performed in timely manner.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello George, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/08/2025