AutoNation Honda Dulles
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Used Car Scam
Written by 11/04/2023
onI bought a $25k used car and paid $4k for, what I was told was a “bumper to bumper” warranty. Two days later I found repairs that needed to be done for systems, like the cruise control, that a reasonable person would expect to be working that weren’t. The salesman, sales manager & finance manager told me those things should be working and to take the car to Nissan and they’d cover the bill for the repairs. Then, after my right of rescission had expired, they told me the repairs weren’t covered and my warranty was drive train only. Now I’m stuck with either eating $8k in repairs or a legal battle. Shady, do NOT buy a car here!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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Nancy Gorge on 11/08/2023
Dealer Response
Hi Joseph, we are deeply disappointed by your experience at AutoNation Honda Dulles. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.
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