Customer Reviews of AutoNation Honda Dulles
Review type:
Gift of new HR-V
As always...Great Customer Service
by Sticks1886 on 03/10/2023We've been using the service department at AutoNation Honda Dulles since they opened. Makes sense since we have purchased or leased all of our Honda's (too many to count) at the dealership. This time around, my wife's 2020 C-RV was due for… its 30K checkup. Paul, the service advisor gave me a friendly greeting and talked me through some items that needed to be replaced and didn't push back or press me when I declined one of the suggested items. They completed the work in a timely manner and treated me in a professional, yet friendly manner. Plus, the complimentary car wash is a nice benefit. I can't express strongly enough my long-term satisfaction with the Service Department. Adam and his team is great! Next up is my 2016 Honda Civic.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Dulles. If you ever need help, just give us a call. Happy motoring!
Fantastic Service!
by Hondahappy on 03/01/2023I came in for an oil change and 30,000 mile service. Adam was prompt, courteous and professional. I received a phone call and a photo regarding additional service that they recommended. They kept me informed throughout the appointment.… Additionally, I has a couple of minor scratches on the front bumper of my vehicle. Adam called the body shop person who took a look at it and then cleaned up the 2 scrapes for me at no extra charge! Fantastic service!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Smooth Sailing, as always
by Madeline on 02/27/2023Service was for a state inspection. Everything went like clock work. Wait time was as expected. Adam Kearney is the BEST!Hello Madeline, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Scheduled Service Maintenance
by eaeast1 on 02/28/2023Easy, folllow requests. I appreciated the outline for the next visits, with cost estimates.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Reliable service
by Aaron Aybar on 02/25/2023TrustworthyHi Aaron, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
New tires
by Stallings on 02/24/2023My service advisor was professional and got the job done. I was pleased with the service.Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Sale without a pitch...Whoops...without a hitch
by Helzy 23 on 02/22/2023I would not hesitate to recommend purchasing a car from AutoNation Honda Dulles. It went very smoothly and without any problems. I thought the trade-in offered on my car was very fair and definitely contributed to me making the purchase… of my Passport.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Dulles and we hope to be of service again in the future.
Service
by MMM9111 on 02/21/2023I took my vehicle in for service and it was so easy. I had an appointment with Fawad and he was excellent. He told me it would take about 90 minutes but in less than an hour he called me and said everything was done. I will definitely… return to Honda the next time I need anything done.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Low tire pressure warning
by Joe Zhou on 02/20/2023Convenient service time after work (5:30pm), quick and accurate diagnosis of the problem and fixed in about an hour, also checked the health of tires, brakes and battery. Nice service personnel, and comfort waiting area.Hi Joe, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Car service
by KarenGuzman on 02/20/2023Love that Oscar always helps me out with my carHi Karenguzman, thank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Honda Dulles
Car service
by Patricia on 02/17/2023Very, pleasant and an easy experience. I’m 80 years old and I find auto service departments intimidating to say the least.Hi Patricia, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
maintenance package visit
by ppppppp on 02/16/2023went for maintenance package tune-ups. Got oil change, filter changes, software update, tire rotation. Learned I can come in every 5K miles.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
As Aalways - great
by BorisM! on 02/14/2023It was a lenghty service request after many months of ilness - but the work was done perfectly!Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Honda Odyssey service
by rvbhanda on 02/13/2023AutoNation Dulles has always provided trusted and efficient service, Appointments are easy to schedule, good environment to walk (starbucks, wegmans, chick fil a) while waiting, friendly staff and no hard upselling.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
You gave us a great bargain on a Hyundai EV
by ChrisJT on 02/10/2023Though Honda doesn't yet have its own EVs, AutoNation Honda gave us a great deal on our 2019 Hyundai Ioniq.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Customer
by happynow on 02/07/2023Adam was our service provider, he could not been more accommodating. The part for repair was not available but Adam tried to accommodate us with another service area who did have the part. We decided to wait until the part was available… and glad we did. Our's was a warranty coverage, no money was exchanged.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil Change on my 2019 Honda Accord
by Trevor08 on 02/07/2023The Maintenance Advisor Technician (Michael) was very professional by the way he informed of all the necessary maintenance that will be coming due on my car. He made sure all of my concerns were heard and understood. Overall a great… experience I have been coming here since 2019 and will keep coming back.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Dulles. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Good friendly staff with great customer experience.
by A K on 02/03/2023Good friendly staff with great customer experience.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
4 years of great service!
by Sheribee on 02/01/2023Have been taking my Honda Fit to AutoNation for service ever since I bought it (at AutoNation). They are quick, helpful, courteous, and reliable. Car is always in good shape (and clean) when I get it back. Excellent service!Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Dulles. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Routine service
by Adam H123 on 01/30/2023I brought my car in for routine service and as always everyone was super nice and helpful. They went over the cost and how long the service would take. Everything went as planed and I’m happy with my experience.We are pleased to hear you had such a positive experience with us, Adam! If you ever need help, just give us a call. Happy motoring!
Big selection to choose from!
by USAF_vets on 01/28/2023Bottom-line up front, we were pleased with our overall experience. We did our research, knew the kind of vehicle we wanted, and how much we were willing to spend. After tracking down leads all week at both large and smaller independent… dealers that went nowhere, we found the perfect car at AutoNation. The salesperson was nice and patient. My only real critique is that he only introduced himself to me, and not to my wife and son. It's a rookie sales mistake to presume the husband is the sole decision maker in any kind of purchase. Additionally, the car was for my son, and he was contributing a big chunk to the purchase of the car from his savings. (Not a big deal; just wanted to bring it to your attention for next time.) We next met with the finance guy. We were paying cash for the car and didn't need financing, so the only thing left to push was the extended warranty. While the coverage was impressive and the price for it wasn't completely insane, we initially declined because we were prepared to pay out-of-pocket for whatever repairs that the car may need in the future. He did the classic, "let me talk to my manager" line, and long story-short, the manager offered us the "dealer rate" for the warranty, which was a big savings. We relented and were happy with the decision, but if they just led off with that offer at the start, we could've been on our way sooner. (Again, not a big deal either.) DON'T mistake any of the above comments as negative towards AutoNation. We were extremely pleased with the selection choices available and the advertised "one price" pricing policy. We will definitely shop there again for our next vehicle--new or used!We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello George, we are very happy we could provide you with a positive experience! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 07/08/2025