Customer Reviews of Safford Chrysler Jeep Dodge Ram FIAT of Springfield
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The following reviews are more than two years old. They are not included in the overall rating.
19 sales reviews
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They almost had me.
by V Walls on 07/06/2023I wanted to buy a Jeep Wrangler. Our car salesman, Josh, was phenomenal. He communicated with his manager and quoted a price. I left and shopped around. I noticed that the other vehicle taxes were quoted higher at other locations and was… told it was because I lived in MD. I called Josh and asked him if I was quoted MD taxes, and he said yes, absolutely. So I went back and purchased my Jeep from Safford thinking they were the most honest. After being quoted the OTD amount, I filled out the application. It was at that time that I wrote down that I was a law enforcement officer. The finance person was the only one who noticed and we conversed privately about it. He did his best to find me a good interest rate; however, I elected to go with my credit union. I returned the next day with a check in hand. I came from work so I was wearing a sweatshirt with my county badge on it and my work pants. I had no weapons or any additional uniform equipment. When I walked through the door, the managers looked at me oddly. One was a bit rude, asking why I was there. I waited patiently for Josh who directed me to my new finance person, as the one from the day before was off. It was at that time that my experience went downhill. First, Josh advised that his managers wanted me to sign a form that said I received a $500 discount for being law enforcement, when they had no clue what I did for a living until that day when I walked in with my sweatshirt. The final price they gave me was before I filled out the application and there was no mention of it before nor was I asked. I declined to sign the form. I later found out about the Jeep discount for LEOs and that the dealership gets the $500 back. Then, the finance guy tells me there’s an issue and leaves the room. The manager returns and tells me that because they didn’t factor in that I lived in Maryland, my taxes for the vehicle increased by $1000! Therefore, the price for the vehicle has increased. I felt like this was retaliation for not signing the LEO form. I became upset and told the manager I was leaving. Not only did I ask them specifically about the taxes the day before, I walked in with a check in hand. He walked away and asked that I wait while “we see what we can do.” Meanwhile, the finance guy told me if they couldn’t fix it, he could magically find me a loan for the same interest rate that my credit union offered. Huh?! The finance guy from the day before checked every possible lender and couldn’t find anything below 7%. Suddenly, you can find one for 5%?!!! I said no thank you. The manager returned advising that they fixed the issue, I no longer owe the $1000. This should have been resolved before I was informed. The whole process seemed very dishonest. Lastly, I thought it was odd that this brand new Jeep, in a hard to find color (Earl Clear Coat) was being used as a rental for those getting service. The vehicle had around 1000 miles on it and therefor was considered used by the dealership. That means no new car incentives/warranties. Makes sense now. Thankfully my credit union considered it new. I prematurely told Josh that out of all of my car buying experiences, this one was the best. That’s when things went awry. So I no longer trust purchasing from Safford and will not recommend it to anyone else. The three stars were only for Josh and the original finance guy.Safford figured out what I wanted
by Joe on 04/24/2023I really enjoyed the experience of shopping with Safford. I was very particular and what I wanted. Other dealers listened to a point but the salesman at Safford looked closely at the literal list I had and came up with something that I… could go with. I wasn’t able to negotiate a deal as good as I got at a different dealership in 2019. It’s hard to tell the way the market is right now. It seems like a good deal. What I really liked was the attention to detail in getting the car ready for me to take home and through all the features to make sure everything was working. Plus I got a follow up call to make sure everything was working. It was a high level of service that I didn’t expect.Perfect Vehicle Store
by Ms Vee on 01/19/2023Safford takes pride in providing all services including customer service. Both, the servicing and sales departments are in communication with you during each process and you feel very welcomed when waiting is necessary.Fantastic Dealership from Top to Bottom
by Jordan R on 01/18/2023Despite living closer to another Chrysler/Jeep/Dodge/Ram dealer, Safford is my go to. So much so that I've purchased two vehicles from them in the last year. The staff is very nice and accommodating, and the buying process (from speaking… with a salesperson to e-signing all the paperwork) was seamless when comparing to others. I had a price in mind, they knew where they needed to be, and it was pretty easy to come to an agreement that benefitted everyone. Regarding service, the service department is clean and comfortable (and stocked with snacks and coffee), and the service department staff are friendly and communicative. I recently ran into some software and electrical issues with my 2022 Grand Cherokee L - they fixed everything and even ran it through the car wash without batting an eye at no cost to me.Best RAM dealer
by Happily Retired on 01/02/2023Super knowledgable Salesperson (Steve), went above and beyond to help us get the perfect PU truck quickly for our retirement trip out west. Steve really listened to our needs and found the truck that could tow our trailer. have purchased… many vehicles over the years, Steve and Safford really were outstanding and responsive.Best sales experience!
by Kristin on 12/30/2022Not your typical car dealership, the entire staff- sales through finance, were extremely helpful and not pushy at all. Just genuinely trying to fit me with my perfect truck, and after two days of researching and test driving a couple models… I ended with a Ram Bighorn. It is everything I was hoping for and more. It was truly a fun experience and absolutely grateful for the time and patience that was given to me.Excellent service
by Happy buyer on 11/06/2022Excellent service and assistance to find the vehicle I wanted. Mert was a pleasure to work with - a true professional!Great Sales Rep; Super Shady Management
by Velma on 08/10/2022Steven Ashbaugh was an outstanding sale rep. He gets five stars. Very committed to helping me get exactly what I wanted. Didn’t pressure me into buying something just to make a sale. I was totally satisfied with my sales experience with… him. The management were totally dishonest. I give them zero stars. The finance manager was supposed to refund a $500 hold on my card once I finalized my sale. He went through a show with someone on the phone about it. Still no refund after two weeks so Safford shamelessly stole from me. Also, my decision to purchase was contingent on the possibility of having a modification made to the vehicle. The management assured me the modification could be made and quoted a decent price. As soon as I signed everything and asked to schedule the work, the slimy used car manager said the modification could only be made at four times the price quoted to me. He blatantly lied to my face multiple times and told me to “just be happy with the vehicle you bought.” Steven, my sales manager, was visibly embarrassed by these remarks and apologized profusely when he delivered my vehicle. I will NEVER buy from this dealership again. I will take my vehicle to another dealership for maintenance. Steven deserves to work someplace else. He deserves an honest employer.Amazing team
by Javed Noorzad on 05/16/2022Very helpful and knowledgeable team.Good experience
by GusJeep on 04/26/2022Better than previous car buying/leasing experiences. It took only two and half hours from test drive to leaving the place driving my new Jeep. Sales and finance staff were very patience and didn’t push for expensive options.Helpful
by A Craig on 03/31/2022Safford of Springfield will help you with your goal. Patience with changing your options while assisting with options onsite, with family of dealerships, and other. Second vehicle in one year- very pleased with service.Straight forward deal.
by Bratoto on 07/21/2021We were able to come to an agreement on the right price in a few hours. However the vehicle was described to be on transit to the dealership but they did not mention that it was coming by drive from another dealership in another state.… That i figured after the deal was signed! The vehicle came with 300 miles on it! With out protection on the bumper, fenders or any other part of the body. It was 76k vehicle!Great service team
by KB on 06/04/2021We have been using Safford Dodge for over 5 years. They are reliable and do a great job taking care of all of our service needs. Always polite, and dealership has a clean, comfortable waiting area.Professional Sales Rep
by Ramon on 03/31/2021It was a pleasure to do business with Mr. Mahmoud very professional sales rep!Don't waste your time
by SaavyBuyer on 12/27/2018Dealer made a lot of price promises over the phone and by email. Got to the dealership and they reneged on every single one. And they lowballed on the trade. Stay far away, not trustworthy at all.Friendly workers
by customer128 on 05/29/2016My wife and I recently bought a new Jeep Patriot for our daughter. Our salesperson, Ted Tyler, was very helpful through the whole process. He sat with us until we agreed on a reasonable price for the car. Everyone at the dealership was very… helpful through the whole process.Good experience
by Chrysler_guy on 03/04/2016Purchased a Chrysler vehicle and established a relationship with the dealer. Good experience. Looked at many cars and dealerships. Very comfortable in the Safford family. Like all car buying, it is a process and you have to be willing… to go thru it. Good selection and everyone was professional, especially my sales representative. Ended up doing the purchase, financing and service agreement thru dealership. Very happy with the vehicle and the Safford experience. I look forward to many positive years ahead. Thank you!!Easy, Painless Transaction
by edmundb on 12/17/2007My experience with Safford Dodge of Springfield was easy and painless. Contact started after I selected a Dodge RAM model and built it out on the Dodge web site (including the hard to find manual transmission). The closest deal happened… to be Safford Dodge of Springfield. I received and responded to e-mail messages for some time until the "Internet Specialist" informed me that they had several RAM 1500's with manual transmissions available at another site. They provided me details, moved the truck I selected to their dealership and I test drove it one Saturday afternoon. On the following Monday, I e-mailed a few questions on the truck and on the next day I e-mailed a price offer. This offer was based on the TMV from Edmunds.Com and the pricing on Kelly Blue Book. I thought my price was an extremely low offer. They accepted my offer and I went by the dealership on Tuesday night. I was in and out of the dealership in about an hour. At no time did I feel pressured to buy the truck.Went the extra mile
by xmnr on 05/12/2014updated 08/30/2025While picking up the new Town & Country for my wife, my car was left for service - and failed inspection for a $4000 steering estimate. Since I was waiting for a Ford Torneo, I cancelled the order, forfeited the deposit and they put me in… a new Jeep within days. Turns out the salesman had to personally drive 200 miles that night to get it to me - and they found a $500 rebate that offset the deposit, all without my asking!
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About our dealership
Buying a car is a big moment in a person’s life, and it can be a tough decision to make. It’s one that takes some guidance from experts to help you get everything you need, which is why so many people shop at Safford Chrysler Dodge Jeep Ram & FIAT of Springfield. Our sales team is dedicated to providing a hassle-free customer experience that will keep you coming back time and again.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- Korean
- Spanish
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Team at Safford Chrysler Dodge Jeep Ram & Fiat of Springfield
by Safford Chrysler Dodge Jeep Ram & FIAT of Springfield on 07/07/2023