Customer Reviews of Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Review type:
They almost had me.
by V Walls on 07/06/2023
I wanted to buy a Jeep Wrangler. Our car salesman, Josh, was phenomenal. He communicated with his manager and quoted a price. I left and shopped around. I noticed that the other vehicle taxes were quoted higher at other locations and was… told it was because I lived in MD. I called Josh and asked him if I was quoted MD taxes, and he said yes, absolutely. So I went back and purchased my Jeep from Safford thinking they were the most honest.
After being quoted the OTD amount, I filled out the application. It was at that time that I wrote down that I was a law enforcement officer. The finance person was the only one who noticed and we conversed privately about it. He did his best to find me a good interest rate; however, I elected to go with my credit union.
I returned the next day with a check in hand. I came from work so I was wearing a sweatshirt with my county badge on it and my work pants. I had no weapons or any additional uniform equipment. When I walked through the door, the managers looked at me oddly. One was a bit rude, asking why I was there. I waited patiently for Josh who directed me to my new finance person, as the one from the day before was off. It was at that time that my experience went downhill.
First, Josh advised that his managers wanted me to sign a form that said I received a $500 discount for being law enforcement, when they had no clue what I did for a living until that day when I walked in with my sweatshirt. The final price they gave me was before I filled out the application and there was no mention of it before nor was I asked. I declined to sign the form. I later found out about the Jeep discount for LEOs and that the dealership gets the $500 back.
Then, the finance guy tells me there’s an issue and leaves the room. The manager returns and tells me that because they didn’t factor in that I lived in Maryland, my taxes for the vehicle increased by $1000! Therefore, the price for the vehicle has increased. I felt like this was retaliation for not signing the LEO form. I became upset and told the manager I was leaving. Not only did I ask them specifically about the taxes the day before, I walked in with a check in hand. He walked away and asked that I wait while “we see what we can do.”
Meanwhile, the finance guy told me if they couldn’t fix it, he could magically find me a loan for the same interest rate that my credit union offered. Huh?! The finance guy from the day before checked every possible lender and couldn’t find anything below 7%. Suddenly, you can find one for 5%?!!! I said no thank you. The manager returned advising that they fixed the issue, I no longer owe the $1000. This should have been resolved before I was informed. The whole process seemed very dishonest.
Lastly, I thought it was odd that this brand new Jeep, in a hard to find color (Earl Clear Coat) was being used as a rental for those getting service. The vehicle had around 1000 miles on it and therefor was considered used by the dealership. That means no new car incentives/warranties. Makes sense now. Thankfully my credit union considered it new.
I prematurely told Josh that out of all of my car buying experiences, this one was the best. That’s when things went awry. So I no longer trust purchasing from Safford and will not recommend it to anyone else. The three stars were only for Josh and the original finance guy.
48 reviews
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They almost had me.
by V Walls on 07/06/2023I wanted to buy a Jeep Wrangler. Our car salesman, Josh, was phenomenal. He communicated with his manager and quoted a price. I left and shopped around. I noticed that the other vehicle taxes were quoted higher at other locations and was… told it was because I lived in MD. I called Josh and asked him if I was quoted MD taxes, and he said yes, absolutely. So I went back and purchased my Jeep from Safford thinking they were the most honest. After being quoted the OTD amount, I filled out the application. It was at that time that I wrote down that I was a law enforcement officer. The finance person was the only one who noticed and we conversed privately about it. He did his best to find me a good interest rate; however, I elected to go with my credit union. I returned the next day with a check in hand. I came from work so I was wearing a sweatshirt with my county badge on it and my work pants. I had no weapons or any additional uniform equipment. When I walked through the door, the managers looked at me oddly. One was a bit rude, asking why I was there. I waited patiently for Josh who directed me to my new finance person, as the one from the day before was off. It was at that time that my experience went downhill. First, Josh advised that his managers wanted me to sign a form that said I received a $500 discount for being law enforcement, when they had no clue what I did for a living until that day when I walked in with my sweatshirt. The final price they gave me was before I filled out the application and there was no mention of it before nor was I asked. I declined to sign the form. I later found out about the Jeep discount for LEOs and that the dealership gets the $500 back. Then, the finance guy tells me there’s an issue and leaves the room. The manager returns and tells me that because they didn’t factor in that I lived in Maryland, my taxes for the vehicle increased by $1000! Therefore, the price for the vehicle has increased. I felt like this was retaliation for not signing the LEO form. I became upset and told the manager I was leaving. Not only did I ask them specifically about the taxes the day before, I walked in with a check in hand. He walked away and asked that I wait while “we see what we can do.” Meanwhile, the finance guy told me if they couldn’t fix it, he could magically find me a loan for the same interest rate that my credit union offered. Huh?! The finance guy from the day before checked every possible lender and couldn’t find anything below 7%. Suddenly, you can find one for 5%?!!! I said no thank you. The manager returned advising that they fixed the issue, I no longer owe the $1000. This should have been resolved before I was informed. The whole process seemed very dishonest. Lastly, I thought it was odd that this brand new Jeep, in a hard to find color (Earl Clear Coat) was being used as a rental for those getting service. The vehicle had around 1000 miles on it and therefor was considered used by the dealership. That means no new car incentives/warranties. Makes sense now. Thankfully my credit union considered it new. I prematurely told Josh that out of all of my car buying experiences, this one was the best. That’s when things went awry. So I no longer trust purchasing from Safford and will not recommend it to anyone else. The three stars were only for Josh and the original finance guy.We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Team at Safford Chrysler Dodge Jeep Ram & Fiat of Springfield
Safford figured out what I wanted
by Joe on 04/24/2023I really enjoyed the experience of shopping with Safford. I was very particular and what I wanted. Other dealers listened to a point but the salesman at Safford looked closely at the literal list I had and came up with something that I… could go with. I wasn’t able to negotiate a deal as good as I got at a different dealership in 2019. It’s hard to tell the way the market is right now. It seems like a good deal. What I really liked was the attention to detail in getting the car ready for me to take home and through all the features to make sure everything was working. Plus I got a follow up call to make sure everything was working. It was a high level of service that I didn’t expect.Perfect Vehicle Store
by Ms Vee on 01/19/2023Safford takes pride in providing all services including customer service. Both, the servicing and sales departments are in communication with you during each process and you feel very welcomed when waiting is necessary.Fantastic Dealership from Top to Bottom
by Jordan R on 01/18/2023Despite living closer to another Chrysler/Jeep/Dodge/Ram dealer, Safford is my go to. So much so that I've purchased two vehicles from them in the last year. The staff is very nice and accommodating, and the buying process (from speaking… with a salesperson to e-signing all the paperwork) was seamless when comparing to others. I had a price in mind, they knew where they needed to be, and it was pretty easy to come to an agreement that benefitted everyone. Regarding service, the service department is clean and comfortable (and stocked with snacks and coffee), and the service department staff are friendly and communicative. I recently ran into some software and electrical issues with my 2022 Grand Cherokee L - they fixed everything and even ran it through the car wash without batting an eye at no cost to me.Best RAM dealer
by Happily Retired on 01/02/2023Super knowledgable Salesperson (Steve), went above and beyond to help us get the perfect PU truck quickly for our retirement trip out west. Steve really listened to our needs and found the truck that could tow our trailer. have purchased… many vehicles over the years, Steve and Safford really were outstanding and responsive.Best sales experience!
by Kristin on 12/30/2022Not your typical car dealership, the entire staff- sales through finance, were extremely helpful and not pushy at all. Just genuinely trying to fit me with my perfect truck, and after two days of researching and test driving a couple models… I ended with a Ram Bighorn. It is everything I was hoping for and more. It was truly a fun experience and absolutely grateful for the time and patience that was given to me.Excellent service
by Happy buyer on 11/06/2022Excellent service and assistance to find the vehicle I wanted. Mert was a pleasure to work with - a true professional!Dependable Timely Service
by Will on 10/27/2022Dependable. Timely. Good communicators.Dependable Timely Service
by Will on 10/27/2022Easy to make appoinments. Quality service. Good communicators.Incredible Customer Service!
by Donald Lynk on 09/22/2022This service team is comprised of consummate professionals. Also very knowledgeable technicians.Alex
by Jesse on 09/01/2022Alex, our Service Advisor, is awesome. When buying a new vehicle make certain that Alex is assigned to you as your Service Advisor. Jesse & CarolynGreat Sales Rep; Super Shady Management
by Velma on 08/10/2022Steven Ashbaugh was an outstanding sale rep. He gets five stars. Very committed to helping me get exactly what I wanted. Didn’t pressure me into buying something just to make a sale. I was totally satisfied with my sales experience with… him. The management were totally dishonest. I give them zero stars. The finance manager was supposed to refund a $500 hold on my card once I finalized my sale. He went through a show with someone on the phone about it. Still no refund after two weeks so Safford shamelessly stole from me. Also, my decision to purchase was contingent on the possibility of having a modification made to the vehicle. The management assured me the modification could be made and quoted a decent price. As soon as I signed everything and asked to schedule the work, the slimy used car manager said the modification could only be made at four times the price quoted to me. He blatantly lied to my face multiple times and told me to “just be happy with the vehicle you bought.” Steven, my sales manager, was visibly embarrassed by these remarks and apologized profusely when he delivered my vehicle. I will NEVER buy from this dealership again. I will take my vehicle to another dealership for maintenance. Steven deserves to work someplace else. He deserves an honest employer.In and out! Great work done fast
by John B on 08/04/2022There service department is easily one of the best for northern Virginia certified dodge dealerships.Helpful
by John on 07/19/2022Service was very helpful and provided a courtesy ride to and from the dealership. Keith was extremely helpful!Stafford gives great service
by Robin E on 07/09/2022It's clean, customer service area is spacious and employees keep customers informed.Great Servuce
by Jim on 06/10/2022I was late for an appointment. They took the car right in, performed the service promptly and I was on my way. Service tech was friendly and helpful. Best customer service I have experienced.Stay away
by DS on 06/02/2022My car was leaking oil from the bottom. So I took it in to the local dealer - Safford. Keith was my service manager. I had dropped it off the night before the appointment on April 15th. I got a call towards the end of the day on 4/16 from… Keith that they don’t have the part needed and it can’t be ordered until 5/12. I asked if I could get a loaner - he said the dealership can only provide a rental for 5 days. I asked well can I have my car back so that I can use it - he said it’s not safe to drive. I pushed back on 5 day rental bc my car was going to be gone for over 1 month - he said that’s policy. I asked if I can split up the rental and use the 5 days as I needed - he checked with manager and said yes. On the e following Tuesday I asked for a rental for Wednesday. He said he has everything arranged at enterprise. I went into enterprise only to find out that they didn’t have a Chrysler vehicle for rental. I learned from the rep at enterprise that it has to be a Chrysler vehicle for them to reimburse them. The rep told me that she expects there will be one available tomorrow morning so asked me if I could come back in the morning. I asked the rep if they can pick me up in the morning at 11 AM. The person that came to pick me up was running late never bothered to call and showed up to my doorstep at 11:30 didn’t even apologize. When I got to the rental place they gave me a minivan with smelled awful like someone I’ve been smoking all day. I returned the car that same evening after I was done with work. Throughout this process Keith was terrible at following up I would call him text him leaving messages and after numerous attempts he would return my call it was the worst service I’ve ever had. In contrast when I’ve gone to Tysons Koons the dealer where I bought my jeep from I’ve always had excellent service the only reason I didn’t go there this time was because I live in Springfield however work in Tysons so I was working from home most of the time in this post COVID-19 environment. I never got a call from Keith when he said he would give me an update after the part was ordered. I told him I called Koons to see if they had the part - they didn’t but was able to see the inventory of other dealers and told me two dealers who were in the area with several to spare. I called and informed Keith of this - he said he believes they have already tried to get this from another dealer but were not successful but will talk to his parts guy and get back to me. He calls me in 10 mins said to me “we magically had one of those parts show up and we will work on your car tomorrow and have it ready for pick up.” I don’t know why this part showed up out of no where. Also I had to push back on my service advisor and if I hadn’t I don’t know when my car would have been returned. The whole ordeal was over 1 month - I got my car back on 5/19. Stay away from Safford jeep!RE: MANY THANKS TO MY SERVICE GUY!!!
by Scott Hill on 05/17/2022I would like to give a `shout-out' to my great Service Guy, RJ Steinbacher. His customer service is the reason I keep coming back to Stafford. He's organized, a great problem-solver, and doesn't dance around a subject or issue. He sets the… bar for the Service Department! Thanks RJ! Sincerely, Thomas `Scott' HillAmazing team
by Javed Noorzad on 05/16/2022Very helpful and knowledgeable team.Great service
by Andrew Oxendine on 05/04/2022I like they were prompt and resolved the issue with my vehicle
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About our dealership
Buying a car is a big moment in a person’s life, and it can be a tough decision to make. It’s one that takes some guidance from experts to help you get everything you need, which is why so many people shop at Safford Chrysler Dodge Jeep Ram & FIAT of Springfield. Our sales team is dedicated to providing a hassle-free customer experience that will keep you coming back time and again.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- Korean
- Spanish
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Team at Safford Chrysler Dodge Jeep Ram & Fiat of Springfield
by Safford Chrysler Dodge Jeep Ram & FIAT of Springfield on 07/07/2023