Mercedes-Benz of Midlothian
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Customer Reviews of Mercedes-Benz of Midlothian
Review type:
GLE Review
by Ed on 11/19/2024
Great experience. Wayne Booth was awesome - made transaction smooth and efficient. Great customer service skills and I would highly recommend him to a friend.
139 reviews
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Excellent service
by LC_Richmond on 05/11/2016updated 05/25/2016I called and spoke to Scott after I was concerned about different warnings that were coming up on my C400. Scott told me to bring it right in and they would take care of it. He kept me updated by text and email and by phone when my car was… ready for pick-up. Everyone at the dealership was great.First Time Customer
by Clay_K804 on 05/24/2016This is my first time coming in for service at this location which is miles above other locations I have used. I have C300, relatively new and needed to have an odd noise checked out. Staff is friendly and courteous. All of my questions… were answered and the waiting area was very comfortable as I opted to wait for my car. I would highly recommend when making an appointment to note if a loaner car is needed. I will take advantage of that service next time.April 2016
by emc2inc on 05/02/2016updated 05/18/2016My Mercedes was plagued with a strange and annoying "squeak" when the car moved the first 75-100 feet. Everyone thought it was just rusty break pads. MB Service inspected the problem and they found a rock in one of the break shields,… removed it and the problem was resolved.10k Maintenance
by jwshort4 on 05/01/2016The service was performed as promised. They even did the Safety inspection and it was not something I had on my list.Superior service
by vintagegirl126 on 04/09/2016updated 04/21/2016Always superior service. Feel like apart of the family. Truly trustworthy group.The Best or Nothing!!!
by Styerland on 03/25/2016This team truly lives by "The Best or Nothing" My service experience was smooth from the call I made to set up the appointment to the time I picked up my vehicle. No waiting, everything done precisely as it should have been done, truly… professional and courteous people. What more could I ask for? The best.Satisfaction
by Blackstone13 on 03/08/2016I was very satisfied with my service at the dealership. From the moment you check your vehicle in, you are treated special! I love the service and my Service Representative, Scott.No BS Professionals
by Remington1 on 03/01/2016This is my first experience using the Internet to locate a car and contact a dealer. It is also my first experience traveling 150 miles to check out a vehicle. The phone conversations and email exchanges were helpful without undue… pressure or hype. We were told that it would be "worth our while" to make the trip. It was and we were able to work the deal, complete the paperwork and licensing and be on our way in less than 2 hours. All in all a great experience buying a great car at a good price.Fan belt replacement
by 3to14vs7to14 on 02/25/2016Had 2 belts replaced after only 20K miles. I was told this is the normal wear out period. Although normal, the nearly $400.00 bill is not something I'm looking forward to in another 20K miles!!!Socks Say a Lot About a Man
by Coosa49 on 02/24/2016I rate my experience as excellent and the credit goes to Steve Williams. He was professional, friendly and knowledgeable. I knew I was working with the right guy when I saw his socks. Ron West and Ryan Pulley offered positive contributions… and the entire staff was friendly and helpful. I offer my highest recommendation to Steve and to the Mercedes Benz of Midlothian dealership.New tires
by AloneWidow on 01/30/2016updated 02/12/2016My driver's side front tire kept losing air. I had bought 4 new tires at about 30,000 miles. One needed replacing and it was a short matter of time before all would need replacing hence....I made repeated visits for testing, leaky stem… valve etc. the technicians performed every test possible and were perplexed. Finall, a new tire! Should have been done in the second visit in my estimation. The guys were doing their job!A Superb Experience
by MBFan4Life on 01/31/2016updated 02/09/2016I was in the market looking for a new MB C300 4matic for some time and this particular dealership appealed to me due to outstanding customer service I had received through their service department. So - I took it upon myself to visit the… dealership which is where I was introduced to Steven Williams. He couldn't have made the car buying process any easier as he was very informative and most importantly, I didn't detect any pressure to make the purchase. I would highly recommend and I will make certain to continue my relationship with MB of Midlothian. Two thumbs up!!!First Service
by Philhairston on 01/06/2016Service was completed timely and within the range of the estimated price quote.Excellent Service Department
by SL550Lover on 12/02/2015My Service Representative (Ryan) is absolutely great. He always provides prompt service. Ryan ensures that all the work is done on time and most importantly, if there is an issue he always provides viable options instead of just presenting… a problem. That is a very rare quality these days. Most service representatives relay problems with no practical solutions.Keep up the good work.ML350
by kzilla67 on 11/24/2015updated 11/30/2015Our buying experience with MB of Midlothian was excellent. The sales staff and managerial staff are excellent communicators and they know how to treat their customers and their potential customers. I have been in and out of the dealership… looking at various models for a few months. The patience and customer respect given by the MB of Midlothian staff is excellent. I would highly recommend them to any of my friends and family.Pleasantly Surprised!
by CHHBenz on 11/02/2015updated 11/16/2015I brought my car in for a damaged side view mirror. The team worked with me to only replace the actual damaged parts which brought the repair down to a very reasonable price! Scott Lambert is always polite and professional.M-B Midlothian Review
by MB051552 on 10/21/2015updated 11/13/2015The M-B Midlothian Service Department done an excellent job. Awesome team!!!Always pleased with work
by MrWhite111 on 10/08/2015updated 11/09/2015Brian in service always goes the extra mile to ensure my service visit is a great experience from begin to end along with the entire staff everyone is friendly and always willing to offer a helping handMercedes
by 2real4u on 09/28/2015updated 11/05/2015Overall good experience and service. Just think services could be a little less expensive. Customer service excellentMercedes-Benz of Midlothian - Simply the Best!
by snowflake_az on 09/25/2015updated 11/05/2015We had privilege to buy our Mercedes Benz in Sindelfingen Mercedes factory, Germany. When we move to USA, we with my husband look at proper service place and we find Mercedes-Benz of Midlothian. I can tell you for sure they are Simply the… best and work same way like Mercedes Customer Service in Germany, there is NO difference. We constantly get free complimentary car service. Thank you Mercedes-Benz, Midlothian Team. You guys are awesome.Seervice B for 2015 E350
by Phyllis1944 on 10/21/2015I have been working with Brian the last few years for my MB service needs and he consistently provides excellent, prompt service. As he did again on Monday.
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