Mercedes-Benz of Midlothian
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Dealership Service Review
service Rating
Good Service
Written byon 05/02/2018
Overall services was good. Only negative would be that I dropped my car off at 7:30 in the morning and heard nothing until I contacted the service rep at 2:30 p.m. and at that time was told my inspection had failed and I would need $3300 in repairs. I feel like to should have be notified earlier in the day. No big deal but needed to contact my insurance company to start a claim for a new windshield.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes