Mercedes-Benz of Midlothian
Customer Reviews of Mercedes-Benz of Midlothian
President
byon 04/29/2021
Chris Moss is professional and patient. I purchased a car for my mom who is 78 and he was the epitome of professionalism working with her through the challenges of understanding how to use the electronics devices on the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fully trusted dealership
byon 09/17/2022
When you own a Benz there's a certain expectation you want to have on your vehicle as a reliable transport and on yourself as a discerning car owner with good taste and, ahem bragging rights (ahem... I am looking at my friends with Audi and BMW). I always have a great service and courtesy from all the staff and most of the time the waiting is just over 1 hr for an annual oil change and State inspection. That is another plus to this Midlothian location.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Ready to do their Best!!!
byon 08/05/2022
Scott is my Service Advisor and he can't do enough to make things work out for the best. I called the dealership several times to make my service appointment, to double check that I had a loaner, etc. Every time I called, I got a very polite and understanding associate who made sure they got everything right and would ask if there was anything else they could do. My hat's off to Ron W. who clearly walks the talk.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent work
byon 06/01/2022
Mercedes Benz in Midlothian VA has been servicing my car since I brought it new in 2011. They do excellent work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 05/26/2022
They performed a 20,000 miles service, and did it quickly and efficiently. My only complaint was the loaner was having issues I could not resolve, but it was just for a couple of miles to my work and return, so not a big problem . This car is fantastic and the service team is on the ball. 2020 S 560V
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Could been better
byon 03/23/2022
Did not get my car wash at the service could’ve been a five
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fabulous service
byon 09/30/2021
Always receive excellent service. JD was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
President
byon 04/29/2021
Chris Moss is professional and patient. I purchased a car for my mom who is 78 and he was the epitome of professionalism working with her through the challenges of understanding how to use the electronics devices on the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Phenomenal!
byon 04/03/2021
Phenomenal! Chris Moss greeted us as we walked in the door: consummate professional from beginning to end: Thank you Chris and Mercedes-Benz of Midlothian for a memorable experience. Highly recommend Rick & Christine
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Speed sensor/check engine light
byon 03/02/2021
Symptoms: not wanting to shift from 2nd gear. Had to cut off the car and wait a minute, restart and go. Speed sensor replaced, transmission service completed. Check engine light reset. Drives perfect
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/28/2021
Mr Mansfield was very helpful got me in without an appointment and took care of my issue even though I was last minute. I was very very pleased with his patience and care for my concern. Great experience overall, all 10s not just fives
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
It does not get any better than this place!
byon 02/20/2021
How many good things can I say about this group.....here I go! I am not only a HUGE car-guy, but I have been in the automotive business for over 20 years. Unfortunately, to love cars so much but HATE the process of buying one is normally part of the deal. NOT THIS TIME! I can honestly say my first time buying a vehicle from Mercedes Benz of Midlothian will not be my last....even with the 2+ hour drive each way. I found the car online on a snowy Saturday. So snowy that everything was shut down. I tried calling but nobody answered...no surprise, the weather was terrible! I emailed the company and was super surprised that I got a reply within minutes. Long story short, within an hour of that email, the General Sales Manager, Ryan Pulley, called me. On his DAY OFF....home with his kids. If you know anything about car sales, a Saturday off is VERY rare. The fact that Ryan took the time to personally call me was astounding. He was polite, concise and understood my needs. To say he was accommodating would be a gross understatement. He actually went to the dealership that next day, Sunday, when they are closed, through the snow to go look at the car to answer some of my very specific questions. Who does that?!?!?!? Ryan did. Took the two hour trip the very next day. Told Ryan that we would have our five year old with us and that we needed to make the transaction go as quickly and smoothly as possible. Mind you, the last car purchase we made we told another dealer the same thing....took 4 hours! Total time from greeting to driving away was a tick UNDER ONE HOUR!!!! Ryan teamed me up with Chris Moss....an exceptional Sales Rep who is also clearly a car guy. Knows his stuff, doesn't push and was a great guy to talk to. Finance Manager Will Turner was also great. No pressure, answered questions and made the back end go smooth as glass. Even got to meet the General Manager, Ron West, who clearly knows the value of a great team. If I haven't made it clear, this was THE BEST car buying experience I've had in 20+ car purchases in almost 30 years of buying cars(Told you I was a car guy!). I can not recommend this group enough. If they treat you half as good as they treated me, you'll feel like a king or queen! I know I did. Thank you so very much to the entire MB of Midlothian team....I LOVE the car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic experience
byon 02/18/2021
Brought in R350 with multiple issues. Received great advice on what was worth fixing and what could be postponed. Clear communication on pricing and time to complete repairs. All repairs done perfectly and quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
State Inspection and Oil Change
byon 01/28/2021
My service tech, Alan, communicated well and kept me apprised of the entire process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Schedule A
byon 01/21/2021
My service experience was excellent. Travis kept me informed on everything going on and there were no surprises when I received my bill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Thorough
byon 12/17/2020
Painless process, professional interaction, thorough service and communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Third time and still awesome!
byon 12/14/2020
This is my third car from MB of Midlothian. Bill Cochrane always goes out of his way to make it a clear and stress-free process. I am a forever customer. Why would I go anywhere else?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Superior, honest service!
byon 12/02/2020
Great all around service! Each time I visit the staff is well prepared and organized for my arrival leaving me with a loaner car while my car is being serviced. They send me text messages with updates on my car with quick responses if I have any questions. I was able to make payments easily through a link that was texted to me to make pick-up fast and easy. Each time I go I am impressed with their quality of service and can't see myself going anywhere else in the future. Brian is easy to work with and makes each experience a smooth transaction. I would highly recommend this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inspection
byon 11/21/2020
Quick process in and out. Car delivered when promised. No issues. Great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Customer Service
byon 10/13/2020
I purchased my 1st Mercedes from the Midlothian VA McGeorge in 2000 and have purchased several vehicles from them throughout the years. Last week and 20 years later got my new 2020 Mercedes GLB. Why do I always return to them? Well they offer impeccable service.. I'm definitely a client for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
On time delivery
byon 08/29/2020
Appreciated the loaner car that made my life easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service on my sprinter motor home
byon 08/20/2020
Was there for my 1st service on my sprinter motor home. They had it done just a little over an hour. Nice people nice place.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
