Steven Toyota
Customer Reviews of Steven Toyota
Review type:
Corolla for the win
by Bruce Roberts on 05/01/2025updated 05/07/2025Very professional, knowledgeable and courteous. Marcus was very chill and I enjoyed hanging out with him throughout this process. Love my Corolla! I appreciated Marcus understanding that I’m a bit computer illiterate and he patiently… paired my phone with my car/Toyota app and explained things to meBruce, we're delighted to hear that Marcus made your experience at Steven Toyota enjoyable and informative. It's great to know you're loving your Corolla! If you have any more questions or need assistance in the future, feel free to reach out.
Tacoma price to quality ratio excellent
by Arnold24401 on 04/17/2025Brian was supported be Anwar in working out a good trade for my old Chevy S10. I’m very satisfied.We're glad to hear that Brian provided top-notch assistance here at Steven Toyota! Thanks for sharing your kind words!
Pleasantly surprised in buying my car!
by Pleasantly surprised customer on 04/06/2025Brian is a model of what great sales persons should be like. We enjoyed his working with us. I’d use him in the future at the drop of a hat.We're delighted to hear that Brian provided such a positive experience at Steven Toyota! It's wonderful knowing you'd choose to work with him again. Thanks for sharing your feedback!
Job Well Done
by Milton on 03/22/2025updated 03/28/2025Great customer service! Willing to pay attention to every detail of a trade to purchase a brand new truck! It was an easy, painless process thanks to Greg and his team!Milton, we're delighted to hear that Greg and the team at Steven Toyota made your trade-in process smooth and hassle-free. Enjoy your new truck!
Crown Signia Purchase, Steven Toyota
by G B on 03/04/2025Marcus was very personable, knowledgeable, and accommodating. He was attentive as we searched and drove different cars, keeping us informed about the arrival of our new car and after the purchase to make sure we were doing well with the new… car and the Toyota App. He was extremely helpful to make sure we were comfortable with all aspects of the new car. We found it hard to compare new cars due to the dealership having limited selection on site. For example there were no interiors available to see except black. We felt networking among dealerships would offer buyers greater variety of options.Thank you for sharing your experience with Marcus and the team at Steven Toyota! We're glad to hear he provided attentive service throughout your car search. We appreciate your feedback on our inventory selection, and we'll certainly consider ways to improve variety in the future. Enjoy driving your new car!
Looking for a great Salesman ask For Justin Sours
by Aaron Wilson on 02/27/2025I bought a great little vehicle from this dealership, I can be hard to please but Justin Sours was very Professional and very polite and really did a great job if you want a great salesman ask for Justin Sours and tell him Aaron Wilson sent… you!!Aaron, we're delighted to hear that Justin provided you with such a positive experience at Steven Toyota! Thank you for recommending him and sharing your feedback. Enjoy your new vehicle!
Love my truck
by Matt on 02/19/2025updated 02/25/2025Very easy to work with and great helpThe team at Steven Toyota loves seeing great reviews! Thank you, Matt!
Hello Matt, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Steven Toyota in Harrisonburg
Family Friendly
by Gerald on 01/31/2025Professional personable people that will work with you in a professional straight forward manner. Gregory was wonderful to work with.Gerald, we're delighted to hear that Gregory and the team at Steven Toyota provided you with a professional experience. Thank you for sharing your feedback!
Justin was awesome to work with! Had vehicles ready for when I showed up
by Wendy on 01/24/2025Tell them what you’re wanting and they will find it for you. Ask questions, they will find the answers.Wendy, we're delighted to hear that our team at Steven Toyota was able to meet your needs and provide the answers you were looking for. Thanks for sharing your experience!
Very nice service
by yolanda marroquin on 01/06/2025Pablo Santibanez was very helpful and I understood perfectly everything he said! If I were to buy another car I would go ask directly for him, It was also really helpful that he is bilingual and speaks Spanish and English!Yolanda, we're delighted to hear that Pablo provided such helpful service and clear communication during your visit to Steven Toyota. It's great knowing his bilingual skills made a difference for you! We look forward to assisting you again in the future.
2013 Jeep Grand Cherokee sold by a Toyota dealership
by Mike on 12/07/2024updated 12/16/2024They were up front ,and honest. I was impressed that they would fix things to the level they did on a used 2013 Jeep ,before selling it. The salesman was awesome ,no pressure to buy. I would definitely purchase another vehicle from them.Mike, we're delighted to hear that you had a positive experience with our team at Steven Toyota. It's great to know the transparency and quality of service met your expectations. We look forward to assisting you again in the future!
Justin is the best
by Eric on 12/11/2024Justin Sours Is an amazing person to work with. Made deal same day. Helped me and answered my questions.Eric, we're delighted to hear that Justin provided such excellent service at Steven Toyota. Thank you for sharing your experience with us!
Hi Eric, we're happy you found our staff so supportive during your experience here at Steven Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help! Steven Toyota
Had a great experience
by Ed on 11/28/2024Had a good experience. Very friendly but not pushy. Liked that.Thank you for sharing a great review of Steven Toyota, Ed!
Professional And Trustworthy
by Larry on 06/20/2024My wife and I were most pleased with our purchase of a new Sienna from our first inquiry online through the home delivery of our new car ! Our Sales Consultant, Masar, was most professional as was the entire team at Steven Toyota ! The… Steven Toyota team is trustworthy and we are looking forward to our continued relationship in the care and maintenance of our new car !Larry, we're delighted to hear that Masar and the Steven Toyota team provided such a seamless experience from start to finish. Enjoy your new Sienna!
Steven Toyota is the best
by Samantha Polk on 05/05/2024The team there makes you feel comfortable and is very helpfulWe are honored to receive your support, Samantha. Thank you! - Steven Toyota Team
Fantastic and easy
by Kelli C on 02/20/2024Customer service was great. Process was quick and easy. Couldn't ask for much else!Thank you, Kelli, for stopping by to leave Steven Toyota a wonderful review! We are thankful to have you as a customer!
Stay away from this Dealer
by MB on 01/17/2023I traveled 6 hours back and forth to purchase this car, after I was told that the car was in great condition, to my surprise and after I handed your financing person my hard earned money thinking that I have purchased a good car for my… daughter instead the car is still in the garage waiting for a lot of parts from the hole suspension to other damaged body parts including the windshield washer not working and this is before I had the chance to take the car for a trough inspection because it may not make it trough the MD state inspection and by the yaw the car didn’t even make it off the lot before we discovered the suspension problems and I was offered to go back another day drive 6 hours to replace the top side of the left suspension and ignoring all the other bad signs of a totally damaged suspension, anyway you have lost my business but next time I'll better look elsewhere, and thanks for the deceiving smile anyway!Bad Deal!
by DD on 04/02/2022I first called 3/21/23 asking about a Toyota Then I asked Jessica if Steven Toyota charged extra dealer profit and was told no they sold to WV all time for MSRP no problem They found vehicle I wanted aprox 3 weeks out. Then I was told if… I sent good pics of my vehicle they would give me close idea of trade in I would get That all went well and I was working out with my wife the color. I was sent a email from sales manager Wednesday asking how he could help complete the deal,then again message sent by Bethany last Saturday morning asking if I was going come and get exact numbers on my vehicle trade. I told her I was still thinking as they need 1K non-refundable deposit. I decided Tuesday morning I was coming and made sure it was still available Bethany said yes and said they would hold it for my 3 hours drive. Then it turned ugly.Rather than just call me she sent texts telling me I would have to pay additional $2500 I called back to tell her I already asked this she said no my part WV is in the extra pay zone She didn’t have nerve to talk to me. Dealership made -0- effort to correct this. They just decided last minute to shank me for extra $$$ I left review on another site and Bethany responded there were plenty of dealers in my area and I should shop there. They knew my State and City from my initial call.She also said the information that my zip would have to pay extra was on website. I did not use web because I would rather talk to a person. This is crazy I was lied to and no one in management felt the need to correct it. Everyone I talked to was super nice until I was on my way. I researched the Steven Toyota website after this and could find nothing Bethany spoke of about my zip code.Maybe she can find it I clicked on every possible link.Maybe it’s hidden? They all knew my location when they were contacting me trying to talk me into coming and I still have these emails to provide. It sounded to me like they definitely wanted me to come. I wouldn’t fall for the lie and story changed. Please avoid these people!I have no problem in a dealership charging what ever they want the car belongs to them right? I just hate to be lied to and make up my mind to make the long drive and get the shaft! I’ve talked to several different dealerships since and have been told they get this same story a lot about some dealerships trying this tactic. Make sure you see something in writing from this company!! I would definitely try elsewhere ThanksVery satisfied customer
by Keith Jennings on 05/06/2020Steven held firm on their original counter offer and even brought our 2012 Ford Edge to us four hours away. Once I saw it in person and drove it, I understood why! It is mechanically sound and in very good shape inside and out for an eight… year old vehicle. We are very satisfied with our purchase and even the financing was quick and painless. Thanks to Phil, Kaleb and Justice for their professionalism, courtesy and patience. I would recommend them to anyone in the market for a new or pre-owned vehicle!Great Experience
by brumfieldja on 05/27/2014updated 02/25/2019Just purchased a new Camry Hybrid XLE from Jonathan Irvine! Jonathan was great! I appreciated his honest and friendly nature. He was one of the primary reasons we decided to purchase a Toyota. Thank you!Poor Customer Service
by Em-M on 09/25/2018I have had many issues with this dealership and I have not even owned my car for one month. I chose the dealership because I was desperately in need of a vehicle and most of the dealerships in the area are closed on Sundays, so I ultimately… had no choice as I did not have a car. The salesman told me one price was "out the door", with taxes and fees included, but once we were brought into the finance office, there was an additional $2000 tacked on to the price. The salesman came into the office, apologized abruptly, and left. It was 5 PM on a Sunday and we had already discussed that I had sold my car earlier and I absolutely needed a vehicle. This was my only choice, so we signed the loan. This dealership handles the loan process differently from any other dealership in the area, and they put the person with the best credit first on the loan, despite many statements from everyone in the party stating which order the names should be displayed. I digress, I'll just refinance my car in a year (more hassle for me...but nothing with this dealership will be easy, I can tell). I tried to get in touch with multiple people to discuss the loan and switching the names, and it took me multiple phone calls, emails, and voicemails just to get a response from someone, over the course of 2-3 days. I even included the general manager, Ryan, in an email and never heard from him. From my understanding he was out of town, but he still, as a manager, should've reached out to understand the situation and talk to a customer. Fast forward almost a month, I have yet to receive my license plates and my temporary tags are expiring. I call the DMV and inquire, and they tell me that they send the plates to the dealership and I need to speak to the title clerk. I call the dealership multiple times over 2 days, and finally get an answer from the title clerk, who couldn't even take the time to check her voicemails, of which I left two. When I did speak to her, she was rude and insisted that the DMV mailed them directly to me. But of course, the plates were going to the first signer on the loan and not to myself, despite my name being on the title of the vehicle. While I absolutely love my car, I regret buying from this dealership. I have told many people my issues with this dealership, from their lack of communication skills to the fact that there was an additional $2000 tacked on the car's price. If I could give this dealership zero stars, I would wholeheartedly. Just go to CarMax or McDonough. Or any OTHER dealership for that matter. If you want a dealership that responds and engages with you appropriately, do not come here. I really wish my money was not filling the pockets of these people.
Toyota Tacoma
Toyota Camry
Jeep Grand Cherokee
Hello Bruce, we're happy you found our staff to be so supportive during your experience here at Steven Toyota. We are always more than happy to assist you if anything else comes up. Take care! Steven Toyota in Harrisonburg
by Andy James on 05/08/2025