Tyler Ford
Today 8:30 AM - 7:00 PM
Customer Reviews of Tyler Ford
Review type:
Ford Explorer ST
by Satisfied! on 02/04/2025
Lane, our salesman was awesome. The GM did our finance and was great also.
Glen Halbert
Have feedback for this dealer?
5 reviews
Sort by:
Ford Explorer ST
by Satisfied! on 02/04/2025Lane, our salesman was awesome. The GM did our finance and was great also. Glen HalbertHi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Tyler Ford for my new Maverick
by BJ's new Mav on 01/15/2025Bought the Maverick on the recommendation of my nephew who is the service manager for McLarty Ford in Texarkana. Couldn't find the exact build of the model I wanted, so Cody Fox at Tyler Ford custom ordered my 2025 Maverick with the… engine, tow capacity, colors and additions that I wanted. My truck was custom "fit" for me and my needs. He got it delivered within a couple of months and had it ready to go the next day after it arrived at the dealership. The vehicle I wanted at a fair price with no pressure or upselling. What more can you ask for?Hi, thank you for your kind words and congratulations on your new vehicle! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Tyler Ford, Located in Tyler Texas
by JLCarter on 03/01/2024Excellect purchasing ecperience. The staff was awesome and very accommidating.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
Tyler Ford
by Glen Pierce on 11/16/2023updated 11/22/2023It was a great experience and Josh was very knowledgeable and helpful. He explained all the benefits of the vehicle I was interested in and told me about the special features. He told me about the Ford incentives and about the interest… rates on Ford Credit Loan.oil change
by ctmakutschke on 09/12/2023Why with an appointment for oil change, why does it still take almost 2 hours for it to be done?
The following reviews are more than two years old. They are not included in the overall rating.
128 reviews
Tyler Ford
by KennyH! on 07/13/2023Billy is very friendly and made me aware of other services that were past due. Service department got me in and out quickly! The donuts and drink machine are a bonus.Hello, we are happy we could make your experience a positive one! At Tyler Ford, LTD, we value our customers and we look forward to seeing you on your next visit. Take care!
Service Department
by KennLynn on 03/06/2023Easy in and out. Dependable service completing necessary service. No scare tactics. Just honest work done.Dependable Service and Quality Work
by tx240zdoc on 01/26/2023I have returned to Tyler Ford for all work on my 2012 Ford Fusion. I have always encountered a knowledgeable service advisor who kept me advised on the progress of service. The work on the vehicle has always been excellent. Overall, I do… not feel that the price charged at the Ford dealer is excessive for the quality of work. I you need to wait for your car to be serviced, the waiting room is large and comfortable with free coffee and soft drinks.Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Good Service!
by KennyH! on 01/20/2023Good, fast service!Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Repaired after much effort
by Fordtruck22 on 11/21/2020Extra effort from Tyler Ford pushed Ford Motor company to repair my truck as the warranty had just expiredFord Edge
by Kellief14 on 05/07/2018updated 05/22/2018Wonderful job except couldn’t find out why my front and side sensors keep going off when nothing around.Great Service Advisors
by Kellief14 on 05/07/2018updated 05/22/2018We all dread having to go in for service.. but I was pleasantly surprised with this experience. Every one was extremely nice and helpful when I dropped my vehicle off for service. I was originally assigned to James. He was helping another… customer when I arrived but another gentleman was very quick to take my information, set me up for additional services, inspection and an oil change, and get me on my way to work. The service was done on my vehicle promptly and I was contacted by James that I was ready to go. James was very polite and helpful when I arrived to pick up my vehicle. He explained everything that had been done. I then went, with James to pay the charges. The only unpleasant dealings I had with Tyler Ford was at check out. The young lady was not friendly, in fact, she never even spoke to me until she told me my total amount due. Those were the only words spoken, which was shocking after having dealt with extremely friendly people up to that point. I believe it is unfair to the employees who tried so hard to make this visit pleasant to have some one end the experience with her unpleasant attitude. Luckily, James walked me to my car, again very polite and pleasant so she was not the last person I dealt with from your business.Tyler Ford Service
by DarthCatfish on 04/02/2018I had an intermittent problem with my transmission and the tech was careful in diagnosing the issue before engaging in repairs. The communication with service was good as it always is.Don't trust Tyler Ford!
by PWagner on 03/31/2018I bought a used car from Barry Broussard. He claimed that it was in perfect condition. Since Tyler Ford is supposed to be a reputable car dealership, I negotiated the deal over the phone and drove 3 hours to pick it up. It was dark when I… arrived so I could not check under the vehicle. In the coming week, I noticed an oil leak. We had only driven the vehicle home and maybe another hundred miles at that point. No way the vehicle wasn't leaking oil before we picked it up. They must have washed it prior to our pickup to hide the leak. Barry claims it wasn't leaking before we bought it. This is my son's first car and we thought we were dealing with honest people. All we wanted was a few hundred dollars to fix the leaks. Barry Broussard and the management at Tyler Ford are NOT honest people. DO NOT trust them!Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Tyler Ford. Please give us a call at (800) 788-7876 and we will do our best to make this better. We hope to hear from you soon.
A memorable experience
by Scoda_04 on 11/25/2017My salesman Bryan was very kind and patient.. he made my experience enjoyable.Caleb T.
by CalebT1 on 10/31/2017My salesman Marcus was very helpful at finding me the right vehicle that fit my personal needs and got me in the right one. Daniel was also very helpful and will definitely be using Tyler Ford when buying a new vehicle again.Director of Operations
by weldworx on 09/29/2017updated 10/10/2017My buying experience could have not been any better from the excellent service to the amazing price of my new vehicle I'm more than happy. Ronnie glover gave me an amazing price on my new vehicle and my salesman Paul wade made the buying… experience the best I have ever had.We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Never Disa
by amcguffey on 08/25/2017updated 09/12/2017I always have a good experience with Tyler Ford Service Department. All of the service advisor are very friendly and helpful especially Scott Harrell. He is the nicest guy! He always makes me feel like I am a valued customer and takes… the time to answer all my questions. Even if he is, he never seems too busy for me and is always very prompt with communication and keeping me updated on the status of my truck. I feel very confident in his knowledge and I know he is always trying to do what is best for my truck needs. He always walks with me to the service desk to pay and explains everything thoroughly so I understand what I am paying for. All around great guy!!! Thanks Scott!!Sam Knox
by tylerford on 09/05/2017I brought my F-150 in for a rear window leak and left it. Later the service rep called and said it was leaking and told me how much it would be to fix it, which I gave the Ok to do so. Later they called and said it was fixed, and I could… pick it up the next day. I picked it up the next day, and drove home with out inspecting it. When I open the back door, I noticed trash in the floor, one of the head rest missing and the black sealant was all on the window and on the outside of the vehicle. The head liner was not meeting up the door seal. The next day, I carried it back and the shop foreman met me and said that Tyler Ford sends glass work out to a third party to do, which made me feel a little better, because in the past I have had nothing but good results from Tyler Ford. I bought this vehicle from Tyler Ford and you are the only ones who has serviced it. The shop foreman apologized and had the vehicle cleaned up and fixed the head liner. I also found the missing head rest under the rear seat. This could all have been prevented if there was a better quality control inspection done when the vehicle is returned from the glass shop.We appreciate your honest feedback as it gives us the opportunity to improve. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service- leveling kit, Apple CarPlay upgrade, Oil change
by Nikalas2 on 08/12/2017updated 08/18/2017I was very happy with the service provided. It was very timely and when I had an issue Billy came out and help me to rectify it and to understand it. And I appreciated having another truck to drive while mine was being worked onThanks for letting us know Billy went above and beyond your expectations to help you! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!
Very satified
by aussie44 on 07/02/2017Really good service. I particularly like that they have a driver who, if my car's service is going to be lengthy, will drive me home, and then pick me up when the car is ready. Now, that is service!Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Ford F-150
Ford Escape
Ford Explorer
Ford Bronco Sport
About our dealership
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Gabi Porter on 02/06/2025