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Tyler Ford


2626 S Southwest Loop 323, Tyler, TX 75701 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

4 out of 5 starsservice Rating
Sam Knox
Written by tylerford on 09/05/2017

I brought my F-150 in for a rear window leak and left it. Later the service rep called and said it was leaking and told me how much it would be to fix it, which I gave the Ok to do so. Later they called and said it was fixed, and I could pick it up the next day. I picked it up the next day, and drove home with out inspecting it. When I open the back door, I noticed trash in the floor, one of the head rest missing and the black sealant was all on the window and on the outside of the vehicle. The head liner was not meeting up the door seal. The next day, I carried it back and the shop foreman met me and said that Tyler Ford sends glass work out to a third party to do, which made me feel a little better, because in the past I have had nothing but good results from Tyler Ford. I bought this vehicle from Tyler Ford and you are the only ones who has serviced it. The shop foreman apologized and had the vehicle cleaned up and fixed the head liner. I also found the missing head rest under the rear seat. This could all have been prevented if there was a better quality control inspection done when the vehicle is returned from the glass shop.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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isellcars9 on 09/14/2017
Dealer Response
We appreciate your honest feedback as it gives us the opportunity to improve. Thank you so much for being one of our valued guests and we look forward to your next visit!
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