Classic Toyota
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Customer Reviews of Classic Toyota
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Great Dealership
by Roland Magee on 03/19/2025Ms LLisa and Randy are Awesome!I will be back,they made it quick and easy!!!They can do things other dealerships can’t touch!!!This new HIGHLANDER is sweeeeet!!!!The Best DEALERSHIP!!!
by Roland Magee on 03/19/2025If you want a super Quality vehicle go to classic Toyota!!Randy and Ms Lisa are the best!!They can pull strings other dealerships can’t touch!!My experience was quick and easy!!I would most definitely recommend classic to anyone!!!
The following reviews are more than two years old. They are not included in the overall rating.
38 sales reviews
Trustworthy and friendly
by Jennifer Heinrich on 10/17/2022This advice will save anyone a lot of time, frustration, and money: go to Classic Toyota. Ask for Austin Durrett. And drive out of there a winner. My time felt valued, my needs and wants were clearly understood, I was given a great price… from the start, and no matter the challenge, they found a way to make sure I was treated with respect, kindness, and patience, while showing absolute professionalism. Most importantly, as a female going into a car dealership by myself, I never once got taken advantage of, but instead was made to feel special, important, and more like part of a team effort to make something so important to me happen within the best possible scenario for the long haul. My vehicle is beautiful and absolutely perfect for me!!!! and Austin knew what I wanted before I even knew what I wanted. He went above and beyond, and they ended up going way out of their way to get everything done in the short time I had and right at the end of the day. Austin, Brent, Jeremy at Classic Toyota have honestly raised the bar in East Texas, already set extremely high to begin with, thanks to previous experiences in years past with Steve and Andrew. So consider me a 100 percent loyal Classic Toyota customer. Thank you!!!!!!!!!Unprofessional Dealer
by Anwar on 04/07/2022They don't care about servicing their customers and don't have the decency to return calls in order to solve a problem. I bought a 2022 4Runner in January. The car was without floor mats. They promised having the mats sent soon "shouldn't… take more than a week". It has been more than 3 months and I still didn't receive the mats. Now the carpets are damaged. I called several time, only one time someone answered and promised to send them soon (again it has been more than 6 weeks since the second promise). The other two time, I get transferred to an office where no one answers nor returns the call. They are unprofessional and I don't advise anyone to buy a car from them.Go see Nate!! You won’t regret it.
by Becca on 01/01/2022I contacted Classic through the Internet inquiring about a 2022 Toyota Sienna and was quickly put in contact with Nate Seelbach. Nate updated me often on the arrivals of new Siennas and took all of my ‘wants’ into account when tracking down… the perfect one for me. In this market, I felt like Nate went above and beyond to find me a UNICORN vehicle. You can not find them on any dealership lot anywhere. Once they hit and often before they hit the lot, they are already sold. I am so pleased with my Platinum edition Sienna! I traded in a Tahoe so that I could have more space for my 3 children and I am not disappointed in the slightest. Nate worked hard to get me top dollar for my trade, financing was quick and easy, and they even had someone walk me through all the features of the vehicle before we left the lot. I’ve since been contacted twice to check on if I have any questions or concerns and I just purchased it 2 days ago. Excellent customer service! Go see Nate at Classic, you won’t regret it!Classic Toyota = Class Act Toyota
by DP on 08/08/2021The staff at Classic Toyota of Tyler, TX exemplifies how a dealer should treat their clients, regardless of inventory. They should change their name to “Class Act” Toyota because that’s what they are. Their dedication is what lead to my… luck in finding my Sienna. I submitted an inquiry late Saturday and rather than getting an automated response or a reply from someone who handles off shift emails with limited capacity, Doug Franklin took the time after hours to reply. I’d been dealing with dealers all day (50+ emails) so I was a bit curt in my response, but 2 HOURS AFTER CLOSING, Woody Woodruff responded with all of the requested information. Then on SUNDAY, his day off, he went in and took pictures for me, provided additional information and started collecting my information so we were postured to seal the deal Monday, when they opened. Monday AM, Doug contacted me and worked all of the requirements, then Cosme Loredo, finance, walked through all of the paperwork details line by line and FedEx’d them to me. On the day I flew in to pickup Doug was there waiting at the airport despite flight delays that cut into his personal appointment times. Woody was there to greet me at the dealership and personalized his involvement, and finally Olivia Betancourt was there to go over the details/features of the Sienna before I made the drive home. Throughout the ENTIRE process, there was ZERO pressure, ZERO hassle, ZERO added nonsense. Everyone was transparent and up front about everything and they were very respectful of my time during every aspect of the process. Unlike the majority of dealers I’ve encountered, they didn’t care that I had no trade, that I had my own financing, that I wasn’t interested in add ons, or that I was from out of town. All they cared about was that I was a Customer that chose to do business with them.[non-permissible content removed] from my point of view
by gotgiped on 05/20/2021I have encountered 2 men that tried to manipulate and force me to sign before closing the deal on a certain monthly that he will try to get from the finance guy. They also tried to force me into paying higher monthly payments. They were… telling me that they will not fix anything on the vehicle unless i paid more on my monthly payment. Even they went down on the price they still had plenty of room to negotiate with on their side. Then at the end they tried to tell me that their GAP plan is more and the only GAP plan than any insurance or plan on the internet has to offer. Telling me that my insurance doesn't have GAP and if they did it wouldn't cover like their gap plan will. HUMMMMM... GAP is GAP....I say....But anyway. If classic Toyota keeps this type of behavior within its establishment and throughout its corporation then i feel Classic Toyota is not an Honest establishment and that the career there will only corrupt more people to earn a living. Please do away with the hostile and manipulation employees... Imagine what they are like at home if they lie and cheat and disrespect you as an honest customer just trying to make it through this life, and have to deal with this type of behavior i have experienced.Excellent Dealership
by G Ray on 06/17/2020Since I have purchased my first truck there I now have gone back with a total of three purchased over the years. Always great experience with sales and service /maintenance dept. While waiting for my truck service, I managed to convince… my wife to purchase her a Toyota and the Salesmen Patrick and Brent made it easy to do. They were friendly and professional and the "deal" couldn't have been easier. I definitely recommend Patrick Kemp as your "go to Toyota" salesman.A Price We're Happy With
by SN on 03/13/2020Our family had a very positive experience at Classic Toyota. Thank you, Martin Villela, for helping find the SUV I wanted at a price we're happy with.Had a great experience at Classic Toyota in Tyler
by Howard Baker on 02/23/2020I have always gone to Classic for my Toyotas since I met Woody Woodruff in sales. He is easy to work with and very helpful. I leased a 2020 for me and bought a 2020 for my wife. My lease car is a Corolla Hybrid which gets over 57 mpg!Easy to work with
by DaveF on 02/06/2020Great experience for us at Classic Toyota. I like buying cars about as much as I like dealing with medical insurance, but Adam Reynolds and Brent Hallford made the experience really easy overall. Loved the truck we bought and we basically… were in and out in a few hours.Great experience
by Jay on 11/29/2019Dealership and Kyle were easy to deal with and went above and beyond expectations.Classic Tyler
by Culley on 08/06/2019I bought my first truck from Kyle Davis in 1997 and followed him on every purchase since. Kyle takes pride in his customer service and has taken care of me after the sale, too. Can’t imagine doing business with anyone else.I will never dread buying a car again.
by Kim on 08/03/2019The entire team was helpful and efficient. I was dreading buying a new car and had been putting it off because of bad experiences at other dealerships in the past. Randy and the others who helped me cured my car dealership phobia. It was a… good experience to buy a car from Classic Toyota.Thank You, Adam!
by taylorbyates on 08/02/2019This was my first time purchasing on my own and Adam was super helpful, making sure I was fully taken care of and that I got the best deal!Sales
by Summer on 07/19/2019updated 07/26/2019Had an awesome experience great help from sales! Got me into the perfect car and worked with us every step of the way!Sales
by Summer on 07/19/2019Had an awesome experience great help from sales! Got me into the perfect car and worked with us every step of the way!Just completed our 3rd Tremendous Experience
by KRH on 07/17/2019Despite vestiges of some of the old school car sales schtick at this dealer, I stuck with them because the salesman (whom I’ve used twice now) has shown to be honest & trustworthy ~ and truly interested in helping customers meet their… needs, not in pushing product to line his own pockets. Mike Taylor is gold and we’ll hunt him down for the next time as well...Class act at Classic Toyota
by Pax on 03/21/2019Drove from Houston to Tyler to buy a new Highlander from Classic Toyota. The drive was worth it because the car buying experience was truly worthy of a 5 Star rating. From the moment we drove in and were greeted by friendly (but not… aggressive sales staff), to the offer of refreshments, to the beautiful, sparkling clean showroom and bathrooms, every aspect of the experience demonstrated that this was a dealership that puts their customers first. Devon Bell, Olivia and all of the staff that helped us buy our car were top flight. Right price, great service, this dealership is one of the best of the best. Thank you Classic Toyota in Tyler, TX!Awesome Experience
by bnail89 on 03/15/2019Devon Bell made the car buying experience easy! He showed us what we wanted and worked out the deal for us. Great place to get a new or used car. Definitely check them out if you are in the market.Super experience
by SW_Gammi on 03/12/2019I had done my research. I was just stopping by to look and compare...I walked away with a huge smile on my face and satisfaction in knowing I had made a wise decision. Just give me five minutes, he said. In less than 5 minutes I knew I was… in good hands. Brandon was highly knowledgeable, patient with all my questions and made my experience there a truly pleasant one. Of course, I gave him more than five minutes and he gave me the piece of mind to make what we all know is a highly stressful decision and I came home with my beautiful, dependable, affordable, brand new 2019 Toyota Highlander!! The entire experience was amazing. Classic Toyota is a jewel of a dealership and everyone there made it one of the most rewarding decisions Iâve ever had to make. I will be telling all my friends and family about it. No more DFW metropolis for me!! Thank you, Classic Toyota of Tyler and big shout out to Brandon!!
Toyota Tacoma
Toyota Highlander
Toyota 4Runner
Toyota Camry
About our dealership
We only do business at the highest level of integrity. The entire management crew has been in service for many years, providing great deals on great cars. Our insurance and finance department also has a multi year tenure with the best knowledge and ability to explain details with full disclosure. I regret that you did not have a great experience, if you would contact me I will personally look into your transaction and clear up any misunderstanding or right anything the staff may have done wrong. Thank you for your patience and I look forward to the opportunity to make your visit a more positive experience. Best Regards, Scott Reed General Sales Manager Classic Toyota
by Scott Reed on 05/21/2021