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Classic Toyota


1717 W Southwest Loop 323, Tyler, TX 75701 (map)
Today 9:00 AM - 6:00 PM
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Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
[non-permissible content removed] from my point of view
Written by gotgiped on 05/20/2021

I have encountered 2 men that tried to manipulate and force me to sign before closing the deal on a certain monthly that he will try to get from the finance guy. They also tried to force me into paying higher monthly payments. They were telling me that they will not fix anything on the vehicle unless i paid more on my monthly payment. Even they went down on the price they still had plenty of room to negotiate with on their side. Then at the end they tried to tell me that their GAP plan is more and the only GAP plan than any insurance or plan on the internet has to offer. Telling me that my insurance doesn't have GAP and if they did it wouldn't cover like their gap plan will. HUMMMMM... GAP is GAP....I say....But anyway. If classic Toyota keeps this type of behavior within its establishment and throughout its corporation then i feel Classic Toyota is not an Honest establishment and that the career there will only corrupt more people to earn a living. Please do away with the hostile and manipulation employees... Imagine what they are like at home if they lie and cheat and disrespect you as an honest customer just trying to make it through this life, and have to deal with this type of behavior i have experienced.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Scott Reed on 05/21/2021
Dealer Response
We only do business at the highest level of integrity. The entire management crew has been in service for many years, providing great deals on great cars. Our insurance and finance department also has a multi year tenure with the best knowledge and ability to explain details with full disclosure. I regret that you did not have a great experience, if you would contact me I will personally look into your transaction and clear up any misunderstanding or right anything the staff may have done wrong. Thank you for your patience and I look forward to the opportunity to make your visit a more positive experience. Best Regards, Scott Reed General Sales Manager Classic Toyota
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