Customer Reviews of BMW of the Woodlands
Review type:
Great Experience
by Sunshine on 05/07/2025I am very happy with the service I received. They provided a clear estimate, contacted me to advise of findings after the initial inspection was completed and delivered my vehicle in time. Also thought my Service Associate was friendly,… provided me with clear expectations and followed up timely.Gabriel Rodríguez of BMW of The Woodlands.
by Raul Hernandez on 04/23/2025Gabriel Rodriguez, my service advisor, was very helpful, professional, and friendly. The quote arrived on time; they even included a video showing the location of the defect and describing how to fix it. I highly recommend using BMW of the… Woodlands through Gabriel (Service Advisor) for all your X3 needs.Hi Raul, we're happy you found our staff to be so supportive during your experience here at BMW of The Woodlands. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
AMAZING
by Julez B on 02/16/2025Customer Service Representatives were knowledgeable and courtesy!Hi Julez, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
BMW The Woodlands
by 740i Review on 09/05/2024Quiowa at this dealership is fantastic! Great person and communicates throughout. Very knowledgeable and will tell you when she thinks car will be ready and surprise you by having it done a day or more early. Highly recommendHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by CarlosB on 08/19/2024There person that help me with my service was very nice and efficient!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent Service @ BMW of The Woodlands, TX
by LizBeth on 07/18/2024The service staff are always professional and courteous. They are responsive to my questions and they try to get the service done in a timely manner. My service contact Darnell at BMW is the best, as he goes above and beyond to ensure the… customer is happy with the service.Hi Lizbeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by JCroker on 06/16/2024Upon arriving at the service center they are really quick getting your car inside and your representative quickly gets your information as to what issues you are having. They give you an estimated time frame and they send updates once or… twice a day. Their service is top notch!!Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
BMW North The Woodlands
by Jelyjan on 04/22/2024We are long term 20 plus years BMW customers and love Honza ! He is so friendly , kind and courteous. We love him as our service advisor . He is always caring and looking out for us in our car needs .Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Leaky transmission gasket
by Jose Souza on 04/20/2024Took my car for brake pad replacement, tech identified a leak. Service rep Hanza promptly searched for needed replacement part, scheduled a new svc date. The car was fixed under warranty.Hi Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Automatic deduction canceled
by Yazhou wang on 02/02/2024I successfully activated automatic deduction, but it was canceled a week later. I don’t know why.Hi Yazhou, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help.
What is this?
by P. Callaghan on 12/18/2023Disappointing at best. My vehicle was serviced on December 7th. Plugs, oil, multi point inspection. As I drove home the emergency call malfunction warning came on. When I returned a few days later and my key was inserted into the… mechanism that reads the history it indicated it came on 100 miles after I had left the dealership, not sure why, or how this would happen but raises a possible red flag to me. The other issue was not about my vehicle but integrity with Jimmy. This may seem small but none the less a concern. I went to the restroom, left my clipboard with two groups of papers. As I returned I noticed Jimmy walking off with a empty clipboard that was mine. When I asked he said people often leave things behind. Not sure what this meant as he placed the papers on the near by table. To my way of thinking it would be an opportunity to offer "ultimate customer service." In other words leave the papers on the clipboard and find the owner who obviously had to be in the area. Jimmy lost creditability with me that day as none of it made any sense. The other bigger issue was that Bob Jenkins who I believe is in my corner failed to notice on the history report that we had replaced the battery in November of 2022 for the same issue. It was only after I gave it some thought that I approached Bob that we had dealt with the same problem a little over a year ago. It was then he researched it deeper and confirmed it. The question then became if it was the same issue as a year ago or not and would it be covered by my warranty. I purchased an extended warranty on December 8th. Sadly I was mislead as my BMW warranty was still valid for another 4-5 months .I paid early for something I did not need yet. The last question should have a N.A. as it was warranty work and it is not a yes, or no answer, also not sure what the Edmunds visitor agreement is. Lastly in the past I would receive a video from the technician, do you no longer provide this? Thank you for your time.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (936) 776-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great work
by Tamer Zayed on 12/16/2023Few years ago had a poor experience with the wood lands bmw dealer with my first BMW, however this time my brand new 530 needed a sensor replacement , I was greeted by Jason Roy, the man is a genius , he knows the car inside out,… understood my frustration from before , and promised to restore my faith in the brand and the dealer , which he did! Was on top of everything ,update me on my car status daily and as well gave me a decent loaner car while waiting on mine. I got my car on time as promised and was introduced to Caleb their genius guy to explain to me all th features in my car! Thank you Jason for your great work and help and the entire service team at BMW woodlandsHi Tamer, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall service
by Adrianne on 12/14/2023i went in for a recall service on my X5 turbo diesel. Hanza handled my service. He was professional , kind and notified me of a great deal on an oil change that I needed. So I went for the oil change special and had my car back the next… day. Good experience and a big thanks to Hanza!!Hello Adrianne, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
5 stars for Bre only
by Lost Key on 12/13/2023I did not have a good experience overall but Bre was amazing, and I did not want to penalize her for the rest. I arrived with an appointment. A greeter took my name, then said someone would be with me momentarily. I waited for about 1/2… hour in my car, and began noticing that people who came in after me were being helped, and I still had not been approached. Bre was finishing up with someone else and I flagged her down once she was done. She was kind and apologetic and got me going. After vompletion, Bre came and got me, and I paid. She said my car would be up momentarily. I stepped outside and noticed my car sitting out front. I went back in to inform Bre and she was surprised because no one had brought her my key. So. The great key hunt began. Bre checked the cabinet, no key. She checked every desk, no key. She checked with the other associates, no key. She checked the wash, no key. At this point, I became incredibly frustrated becausr there was an air of nonchalance about my missing key from everyone except Bre. We went and spoke with the manager and he looked bored, like he could not care less. He checked all of the same places, no key. Bre came over and was very apologetic. She also refunded my oil change which was a great gesture. About 45 minutes later, Bre had tracked down the wash attendant who serviced my car. He had my key in his pocket. Again, the 5 stars is for Bre; her kindness, attention, and sense of urgency. Thank you Bre. Still, I will not be back.Hi, we regret your experience with us here but we are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (936) 776-4610 to discuss what we can do to help.
Excellent
by Dan Daniels on 12/04/2023I bought a 2020 X-5 new and I drive an hour + from College Station to your Woodlands location for service not because it is close, but because the service and the service advisers like Jason Roy, and others, are exceptional! Thank You.Hi Dan, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Incredible Service Team! Highly Recommend!!!!
by Brian F on 12/01/2023I recently had my 2023 X5 in for service and couldn’t be happier with the entire experience!!! The service team goes well above and beyond to ensure excellence every step of the way!!! BMW of The Woodlands is absolutely the BEST choice for… all of your sales and service needs! Brian & Kristin F. Montgomery, TXHi Brian, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
by Tish Mag on 11/17/2023Jacob was outstanding! He assisted with a tire warranty issue. He was very professional and courteous. The entire Woodlands' BMW team rocks!Hi, thank you for your kind words and this wonderful review! Feel free to stop by if you ever need any more help.
BMW Wheel Alignment
by Jfhernandez on 11/16/2023Schedule an appointment with BMW of the Woodlands to have a Wheel Alignment for my 2014 BMW 320i. Arrive and was received by the Service Advisor Honza, I always like the attention you get at BMW when you arrive. He confirmed I was there… for the 4 Wheel Alignment and had me wait for the shuttle driver to drop off at work, there was some items they noticed about my car and contact me to let me know and we would revisit this in the next few weeks. My car was ready when expected and I arrived to pickup my car and was met by the advisor he described what was done and to make time to come back and go over the other minor concerns they saw during the MPI.Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.
BMW of the Woodlands
by CCotton on 11/14/2023Jacob did a great job, this dealership always takes great care of my carHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of The Woodlands. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
760I
by ThomasG on 11/10/2023The service advisor keep in informed on the progress of my service, The tech sent a video of the tires only, the only thing that I would suggest is that the Tech would have given an all around. Video inspection of the car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Keep away
by 1234567 on 11/08/2023Replaced the tires and got alignment done on a 2023 340i. The camber was off post alignment and car started pulling left.Hi, we are deeply disappointed by your experience at BMW of The Woodlands. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (936) 776-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
- English
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 05/08/2025