Customer Reviews of BMW of the Woodlands
Review type:
Wonderfully easy and fast purchase
Car repair and maintenance
by Lizbeth on 08/02/2025Service advisor, Darnell Frank is warm and professional. Pays attention to detail. Provides updates on the status of my vehicle as it progresses through the repair. Every saff is polite and courteous and knows your name. Each advisor… values each customer as if its the first day you purchased your car, no matter how old the car. Service advisors build the BMW brand. Service is done on time and with precision. Most of all the quoted price is accurate on picking up the vehicle so no surprises. Thank you.Hi Lizbeth, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of The Woodlands! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service with a Smile
by Greg A on 07/03/2025Gabriel is an excellent service advisor. My 340i is my only vehicle. He finds service appointments for me that fit my need to not be without my car for more than one day.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Just didn’t do what they said they would do.
by Michael on 05/21/2025I bought a used Lexus and the salesman told me it had two key fobs but the previous owner still had one of them. He said he would get if for us. Days turned into weeks and we still don’t have the second key fob. Now the salesman says used… cars only come with one fob. That’s not what I was told when I was buying the car. Not sure why he would tell me one thing and weeks later tell me something totally different. If he had told me when I was buying the car I would have accepted it but nobody likes being mislead. I am very disappointed that such a nice upscale dealership would do something like this. It’s not hard to be honest.Michael, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help.
Wonderfully easy and fast purchase
by DFWRider on 05/06/2025updated 05/12/2025The used car salesman saw my online inquiry had come in overnight, and had sent a reply back to me by 9:00 the next morning. We set an appointment, went over the car, and the decision to purchase was easily made. The financing was… approved right away with no hiccups. I've purchased over 20 vehicles in the past from dealers and this was the smoothest of them all.Hi, thank you so much for your positive comments about BMW of The Woodlands! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great Experience
by Sunshine on 05/07/2025I am very happy with the service I received. They provided a clear estimate, contacted me to advise of findings after the initial inspection was completed and delivered my vehicle in time. Also thought my Service Associate was friendly,… provided me with clear expectations and followed up timely.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Gabriel Rodríguez of BMW of The Woodlands.
by Raul Hernandez on 04/23/2025Gabriel Rodriguez, my service advisor, was very helpful, professional, and friendly. The quote arrived on time; they even included a video showing the location of the defect and describing how to fix it. I highly recommend using BMW of the… Woodlands through Gabriel (Service Advisor) for all your X3 needs.Hi Raul, we're happy you found our staff to be so supportive during your experience here at BMW of The Woodlands. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
AMAZING
by Julez B on 02/16/2025Customer Service Representatives were knowledgeable and courtesy!Hi Julez, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
BMW The Woodlands
by 740i Review on 09/05/2024Quiowa at this dealership is fantastic! Great person and communicates throughout. Very knowledgeable and will tell you when she thinks car will be ready and surprise you by having it done a day or more early. Highly recommendHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by CarlosB on 08/19/2024There person that help me with my service was very nice and efficient!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent Service @ BMW of The Woodlands, TX
by LizBeth on 07/18/2024The service staff are always professional and courteous. They are responsive to my questions and they try to get the service done in a timely manner. My service contact Darnell at BMW is the best, as he goes above and beyond to ensure the… customer is happy with the service.Hi Lizbeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Woodlands
by Spring717! on 07/05/2024Was a bit long but got it done. Computer hack on car dealershipsHello, it means so much to us that you chose our dealership We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Todd Burns - Sales Representative
by BrittneyCain on 06/21/2024My experience was a piece of cake. Todd was very good at making his customers feel confident in their car buying process. He’s honest, sticks to his word, and assures you will walk off the lot with a vehicle.We are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service
by JCroker on 06/16/2024Upon arriving at the service center they are really quick getting your car inside and your representative quickly gets your information as to what issues you are having. They give you an estimated time frame and they send updates once or… twice a day. Their service is top notch!!Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Rating: 5 Stars for Sales, 1 Star for Finance and After Sales
by Dean S_ on 06/04/2024The Good: The dealership’s convenient location made it easy to view the X7, which my wife was interested in. The sales team was accommodating and patient, providing a pressure-free environment during our car-buying experience. The Bad: Our… interactions with the Finance Director, Theo, significantly marred the experience. He employed scare tactics, using handwritten notes to suggest that brakes would need changing sooner than expected to push us towards expensive maintenance contracts. His initial quotes were much higher than those listed on the official BMW website. After insisting on the advertised price, Theo reluctantly agreed to match it, but not without claiming he might lose his job over it. This negotiation unnecessarily extended our meeting for several hours. Additionally, Theo promised to email all documents and manage the transfer of my military plates. Four weeks later, none of these commitments have been fulfilled. Follow-up calls have been met with reassurances but no action, culminating in incorrect plates being prepared and still no resolution or proper communication from the finance or after-sales teams. This lack of professionalism and accountability has been disappointing, detracting from our overall satisfaction with the vehicle.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Update: this review should be adjusted to one star. Not only did the management staff not complete what they stated they would do, in order to fix the issue. They actually just handed me the wrong plates and said, well; unfortunately there is nothing more we can do, just go ahead and go to the tax office and fix it yourself. But don’t worry, if you are charged any fees, we will work to get those reimbursed for you!! Just truly astonishing!
Aaron was great, the rest lied and tried to cheat us out of 20k!!
by Eddie V on 05/22/2024If I could leave zero stars I would. BMW The Woodlands has been by far the worst car buying experience I have had in the past 20 years. The ONLY reason why I chose to continue my purchase with them is because they offered 10k over what… Porsche offered me for my 2021 Cayenne. 1. They lied about trade in price. We agreed to 53k, when I came to sign the sales docs they had it at 47k. 2. They lied and said that TWO $699.00 auto-nation fees were “mandatory” and “not removable”. An obvious lie. 3. We agreed to one price before arriving for closing and the price upon arrival was 20k over what we agreed to with ridiculous add ons and “fees”. 4. They lied and said I did not qualify for the Military Incentive program because I “did not finance through BMW Financial” and was using USAA instead. So we’re clear, the program applies to ALL military no matter who you finance with. 5. They lied and said we’d be closing quickly, in and out… nothing was prepared, we walked out. 6. Their vehicle trade-in appraiser lied and said the Cayenne needed three new tires. It did not, all 4 tires are LITERALLY 4 months old, purchased from Porsche North Houston with tire warranty. When presented with the facts/receipts nothing was said/done to correct their lying employee. 7. They refused to share the APR / Terms emailed to them from BMW Financial, even after being asked three times. 8. After being told that I filed a complaint against them with the BBB and Texas Attorney General they tried to play the victim saying they felt “threatened” as if holding them accountable for their poor sales practices was a “threat”. We filed an official complaint with the BBB about their deceitful sales practices. Again, the ONLY reason we returned the following day was because they offered 10k over the trade-in price Porsche had offered. While Aaron was a great salesman and “made things right” in the end there is no reason any of these shady practices and behaviors should have occurred to being with. Then, at closing, they tried to suck up to us and said “the survey you will get is only about your experience with Aaron, your sales guy”. Again, lying in an effort to hide their poor conduct and shady practices. As if this was our first time ever having been given a dealership sales survey. Even in the end, they chose to lie. I am happy with my BMW, the X3 is a beautiful SUV that drives like a true BMW. This dealership/sales team on the other hand are the worst I’ve ever dealt with.I love my X7!
by Laurie R on 04/23/2024Todd Barnes at BMW Woodlands did everything possible to help me buy the BMW I wanted while having the most positive experience. Having the BMW Genius, Ethan, come to my home to explain the advanced technology was brilliant!Hi Laurie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
BMW North The Woodlands
by Jelyjan on 04/22/2024We are long term 20 plus years BMW customers and love Honza ! He is so friendly , kind and courteous. We love him as our service advisor . He is always caring and looking out for us in our car needs .Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Leaky transmission gasket
by Jose Souza on 04/20/2024Took my car for brake pad replacement, tech identified a leak. Service rep Hanza promptly searched for needed replacement part, scheduled a new svc date. The car was fixed under warranty.Hi Jose, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Kyle Brown
by K Brown on 04/12/2024My salesman David Quintanilla handled every detail with professional expertise and speed.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of The Woodlands. If you need more help, our team is available to talk -- safe travels!
BMW THE WOODLANDS, FIRST CLASS TEAM!
by Tmac007 on 04/05/2024Upon arriving at BMW of the Woodlands, I was greeted by James, the salesman. He listened attentively to what I was looking for & offered a test drive. I drove 3 different vehicles that day & found the right car at the right price for my… needs. After driving these cars, although each was a different model of BMW, I realized that when BMW calls them the ultimate driving machine, that is exactly what they are. Each vehicle has its own characteristics but all drove amazing. The team from start to finish were very friendly & accommodating & I would recommend a visit to them if you’re looking for a great vehicle like a BMW. I have purchased many cars from many dealerships over the years but I have to say that BMW the woodlands is one of the best experiences so far as it was an unpressurized experience.Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Great salesman
by Dan Eva on 03/29/2024We had a really world case experience. Todd are salesmen was fantastic. He made it extremely easy and quick.Hi Dan, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
- English
Hi, thank you so much for your positive comments about BMW of The Woodlands! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
by Sydney Turner on 05/13/2025