BMW of the Woodlands

If I could leave zero stars I would. BMW The Woodlands has been by far the worst car buying experience I have had in the past 20 years. The ONLY reason why I chose to continue my purchase with them is because they offered 10k over what Porsche offered me for my 2021 Cayenne. 1. They lied about trade in price. We agreed to 53k, when I came to sign the sales docs they had it at 47k. 2. They lied and said that TWO $699.00 auto-nation fees were “mandatory” and “not removable”. An obvious lie. 3. We agreed to one price before arriving for closing and the price upon arrival was 20k over what we agreed to with ridiculous add ons and “fees”. 4. They lied and said I did not qualify for the Military Incentive program because I “did not finance through BMW Financial” and was using USAA instead. So we’re clear, the program applies to ALL military no matter who you finance with. 5. They lied and said we’d be closing quickly, in and out… nothing was prepared, we walked out. 6. Their vehicle trade-in appraiser lied and said the Cayenne needed three new tires. It did not, all 4 tires are LITERALLY 4 months old, purchased from Porsche North Houston with tire warranty. When presented with the facts/receipts nothing was said/done to correct their lying employee. 7. They refused to share the APR / Terms emailed to them from BMW Financial, even after being asked three times. 8. After being told that I filed a complaint against them with the BBB and Texas Attorney General they tried to play the victim saying they felt “threatened” as if holding them accountable for their poor sales practices was a “threat”. We filed an official complaint with the BBB about their deceitful sales practices. Again, the ONLY reason we returned the following day was because they offered 10k over the trade-in price Porsche had offered. While Aaron was a great salesman and “made things right” in the end there is no reason any of these shady practices and behaviors should have occurred to being with. Then, at closing, they tried to suck up to us and said “the survey you will get is only about your experience with Aaron, your sales guy”. Again, lying in an effort to hide their poor conduct and shady practices. As if this was our first time ever having been given a dealership sales survey. Even in the end, they chose to lie. I am happy with my BMW, the X3 is a beautiful SUV that drives like a true BMW. This dealership/sales team on the other hand are the worst I’ve ever dealt with.