BMW of the Woodlands

The Good: The dealership’s convenient location made it easy to view the X7, which my wife was interested in. The sales team was accommodating and patient, providing a pressure-free environment during our car-buying experience. The Bad: Our interactions with the Finance Director, Theo, significantly marred the experience. He employed scare tactics, using handwritten notes to suggest that brakes would need changing sooner than expected to push us towards expensive maintenance contracts. His initial quotes were much higher than those listed on the official BMW website. After insisting on the advertised price, Theo reluctantly agreed to match it, but not without claiming he might lose his job over it. This negotiation unnecessarily extended our meeting for several hours. Additionally, Theo promised to email all documents and manage the transfer of my military plates. Four weeks later, none of these commitments have been fulfilled. Follow-up calls have been met with reassurances but no action, culminating in incorrect plates being prepared and still no resolution or proper communication from the finance or after-sales teams. This lack of professionalism and accountability has been disappointing, detracting from our overall satisfaction with the vehicle.