Planet Ford
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Customer Reviews of Planet Ford
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Very nice experience
by Jon B on 05/02/2025
Very nice experience. Ryan in sales and the whole staff through the purchase were polite, knowledgeable and helpful.
240 reviews
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New Truck Purchase
by designer226 on 09/15/2013updated 06/08/2025Excellent. My second buying experience at Planet and while both have been good, this one was even better than the first. Planet obviously listens to their customers.Respectful Experience
by jgero on 02/05/2014updated 06/08/2025It was fairly easy and not a pushy "car salesman" experience. It was comfortable for the most part, there were a few issues but minor. First, I felt as if the details were not as clear as they should have been. Granted, I was in a hurry to… get to work, and the poor weather played a factor in the crunch for time. Secondly, (I understand that I was not an ideal customer with good credit), but I did not feel as if I got a "deal". I understand you are in the business to make money, as am I (I am a store manager in retail), however when a customer makes a large purchase with me I make sure that they are treated with 100% respect, and that they feel that they got a good deal. I was treated with 100% respect，but I did not feel as if I got a deal or value in my purchase. I feel that giving a customer a sense of value in their purchase is essential to repeat business. Even throwing that customer a bone such as "Hey, if there was one thing that you would change about this truck what would it be?" Then either offer them a percentage off of the item, or work the price of the item into the deal. That would show concern for the customer and it would help close more deals by giving them value for their purchase. Word would then spread about the exceptional service and value that Planet Ford offers their customers. Having said all that they were very respectful and I got a good price and Great truck!Change of Heart
by sibbyjaydee on 09/16/2013updated 06/08/2025Several years ago, my husband and I had a bad experience with PF and vowed never to go back. We sent our daughter car shopping and she stopped by the PF facility and found the car she wanted. My husband and I put our frown faces on, bit our… tongues and went to look at the vehicle. We were amazed at the buying experience. Everybody was so helpful, courteous and organized. I AM glad that we went on a Friday verses a Saturday, I have the feeling a weekend purchase would have taken a lot longer. It took us about an hour to see the financing officer to complete our purchase, which was longer than I anticipated. A Special thank you to RAMON D. for his patience with my husband who is a very rude and high maintenance customer.These people simply do not stand behind their product
by medic2012 on 12/20/2012updated 06/08/2025I purchased an 2013 MKX from the dealership in Mr. Eddie had completed the Transaction and Mr. Guy. They were the greatest thing at this point. However when I brought the vehicle back due to excessive interior noise Mr. Eddie refused to do… anything about it and said I should have done a better job picking out my vehicle. Mr. Guy tried to help by offering to trade the vehicle in for a $10k loss and a lesser vehicle. The Service manager had taken the vehicle for a test drive and said all MKX's were loud on the interior there was not anything that could be done. Not only does Planet Licoln obviously overprice their vehicles or they suffer severe depreciation but they refused to stand behind the quality of vehicle the sell. Not too mention there is no manager on premise however Mr. Eddie stated this was His dealership and he did not answer to no one else. Buyer bewareQuick, easy and satisfied
by j3calvert on 01/30/2014updated 06/08/2025Austin H. made the car buying experience fast and very easy. I was satisfied with the price paid and Mike in finance was quick and efficient.Good guys
by ADinTW on 07/14/2013updated 06/08/2025Planet Ford in Spring did their best to get my daughter the car she needs in her Senior year in high school. Kenneth L. was great as was Theodore in Financing. Keep it up!Sales
by JMGuerrero_4 on 11/04/2013updated 06/08/2025In 2010 I did not have a good experience with Planet Ford Spring. My wife and I decided never to purchase a vehicle from Plant Ford. When I began my vehicle search I used my USAA car buying program and it sent out emails to a few local… vehicle dealerships and Plant Ford Spring was one of them. Dawn E. contacted me and I explained to her my 2010 experience and she advised that it was not a bad dealership experience just a bad salesman experience. Dawn asked for one more chance to earn my business. Dawn did just that. Dawn was great and she made the buying experience an experience. I will recommend Planet Ford Spring to anyone looking to purchase a vehicle. The finance manager also made the buying experience great. Not only did he give me a good deal on my extended warrant and vehicle maintenance program he beat my USAA finance rate. Again great experience and this is a prime example of giving people and second chance. Great job to the Planet Ford team.Ask for Joe Coccomo
by mollie4 on 05/12/2011updated 06/08/2025I researched PF online, but I got the best price over the phone from Salesman Joe Coccomo. He was terrific, start to finish - from my trade-in prices (I traded in two cars) to the best price for my new vehicle. My time was utilized very… well, and I love my new car. Mr. Coccomo definitely honored all his commitments.2013 F150 FX2 Purchase
by Racer723 on 09/24/2013updated 06/08/2025Had a good salesman, we were kinda in a hurry and he did everything he could to keep the ball rolling. Hamed the finance guy was also very nice and answered all our questions we had. Overall great experience.
About our dealership
I am going in to get the financing redone as maintenance and extended warranty were added when I expressly said I did not want them up front. The problem is being corrected today. I am not car buying wise but I am learning to be cautious and less trusting. Kenneth L., my salesman, called me and is making sure all is rectified today after work. Good man.
by adintw on 07/15/2013