Planet Ford
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Customer Reviews of Planet Ford
Review type:
Very nice experience
by Jon B on 05/02/2025
Very nice experience. Ryan in sales and the whole staff through the purchase were polite, knowledgeable and helpful.
240 reviews
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Excellent service
by Jose on 05/28/2025Excellent service. Returned when promised.Great service advisor!Very nice experience
by Jon B on 05/02/2025Very nice experience. Ryan in sales and the whole staff through the purchase were polite, knowledgeable and helpful.The worst service ever
by Worst experience ever on 03/31/2025We were traveling when our truck started making a terrible noise coming from the front end. One of the employees at Planet Ford said that he would be able to get us in only to find out it couldn't happen for weeks. I just needed to know if… it was safe to drive. He kept lying to me for two days hoping that I would sell or trade them my truck.King of the Super Duty
by Clarence V on 02/22/2025Huge selection of Super Duty with various options to accommodate your needs.Honest Dealership
by Cort on 12/17/2024Salesmen were knowledgeable, professional, and great to work with. Couldn’t be happierPoor Experience with Service Department
by Mark Klaus on 09/15/2024I had my 2021 Ford Escape towed there after the check engine light came on and it wouldn’t accelerate more than 20mph. Two days later, the service department diagnosed a bad/faulty sensor and told me my car was ready for pick up. I picked… up the car and within a hour of driving the car, the same issue happened again. Taking it vehicle to a different Ford dealership. All trust in their competence has been broken. I have young children and the thought of the car getting stuck in 2nd gear on Houston freeways is terrifying. Not to mention the hassle of having to get multiple rental cars because Planet Ford told me they have a month long wait time for their fleet/loaner cars.Purchase of a Ford F260
by Colin on 08/26/2024From the first call to the visit to pick-up the truck the Planet Ford and my guy Benjamin Dunaway were fantastic to deal with and very helpful and supportive. Will definitely look at buying from them again.F250 Purchase
by Colin on 08/01/2024updated 08/08/2024Great experience at Planet Ford. Experience and helpful staff and got me in and out with my new truck in no time at all.I can’t recommend
by Rafael on 07/30/2024My car was there for 3 months, with multiple misses by the service team on the service required, leading to multiple changes in the total cost and delay with insurance. Insurance did everything within their provided timing to reply and I… had to micromanage the service all the way through completion. When I called the service manager to talk about the situation and explain what was happening, he did not let me talk and said was sarcastic about my call. Again, go somewhere else for service.Bad bad bad
by Juan Lopez on 04/16/2024Took my car to quicklane for an oil change and long story short they messed up my windows tint on my front windshield. They place the mileage sticker for my next oil change on the tint portion and they tried to peel it off but noticed it… was messing up the tint so they just left it alone. I only noticed as I was leaving and told Charlene about it, she said she would get the manager but she came back instead. I guess the manager had more important things to worry about than his customers. Charlene cleaned it as beat as she could but now my tint is ruined. It's all scratched up and discolored. Now I have to spend more money to get the tint redone. My recommendation is to ask customers if they would like the sticker or not. If it's going to damage their tint I would have placed it elsewhere. Spent $100 on oil change and state inspection now I have to spend another $100 to $150 to fix something yall messed up.No Matter What, great Salesman
by Troy B on 04/16/2024We drove past our local Ford dealer to go back to our old dealer, because the service has been outstanding for decades. We borrowed a salesman to show us around for two hours, and then decided to buy out our leased ford. That same salesman… spent the next hour with us in Finance, with a helpful smile the whole time. Although we didn’t buy a vehicle from him, we did buy him some take out dinner. An absolute pleasure, as always, at Planet Ford in Spring.Expedient and Informative
by Hallie on 03/18/2024Tom was great. We communicated via email and I just had to come in to sign the paperwork and pick up the van. The entire in-person process took less than 20 minutes. While there, I had questions about work trucks. Tom took me around and we… discussed options. Very happy!Regular Maintenance made Great
by txjwalker1 on 01/22/2024I just had a few things done, and they made it enjoyable.Painless smooth process
by Billy on 12/27/2023Great team and smooth process. In and out in less then 3 hours.Smooth easy process
by C Isaac on 12/21/2023updated 12/26/2023The whole dealership runs like a well oiled machine. From the very 1st contact, to driving off the lot, the Planet team was knowledgeable and thorough with sale. Thanks for a great experience!2023 F-150 Lariat
by Rickgomez20 on 11/10/2023It’s a good dealership, my past and current salesperson have been very helpful from start to finish and while I owned my past 3 vehicle bought at Planet Ford. Highly recommend them and if you are not happy with salesperson let them know… they are committedTo easy
by Daniel on 10/30/2023Joey took great care of me every step of the way she was super informative and very helpful I would be totally lost with out her guidance. Thank you Joey and planet ford for doing a job well done!Always a pleasant experience
by Elva on 10/14/2023All I can say is WOW!!! Excellent service and delivered when I was told. Robert is a wonderful and pleasant person, he gave me so much wonderful information about my vehicle that I didn’t know. Keep up the great work.Very nice people
by Cole slaughter on 09/15/2023The employees there are all very nice and helpful. Buying the truck from the salesman(byron) to financing (Francisco) Also we had to take it in to replace the windshield because it was cracked when we bought it, plus a few other things… that they missed while checking it over, but when I went in Adrian help me get everything checked over for a second time and they fixed everything that needed to be fixed with no troubles.MY HORRIFIC NIGHTMARE!!
by Dissatisfied Customer on 08/31/2023I purchased pre-owned Ford Bronco in May 2023 and have had several problems since then. Here’s my list! - I was charged for an Extended warranty that I didn’t approve of. It took 2 months to get my refund while being charged… interest. -June- Screw from mud flap fell out. I ran over the screwdriver and messed up my tire. I had to purchase a new tire because it’s wear and tear according to the dealership. I took the tire to get fixed and was told I needed 4 new tires. I thought cars were inspected when the dealership receives it. I guess my truck was conveniently overlooked. -July 17th- my truck was giving me some issues. I dropped my truck off to the dealership on June 17th and it wasn’t ready until August 28th. -I didn’t receive a loaner vehicle until August 22nd and had to make arrangements to get to work and around town because no vehicle was available. - The title of my truck was sent to the wrong place. - I didn’t receive any notification that my car was ready. When my husband called to check on the vehicle the person on the other end was rude! When I picked it up 2 plus months later my truck was dirty. -August 30th- After having c the vehicle for less than 24hrs. I got in the car to go to work and it wouldn’t start. My husband jumped by car. We went to the auto store to check the battery. I was informed that the battery was bad and had to spend 300.00 on a new one. They knew the battery was faulty because the cover was removed when my husband jumped it. My overall, experience was horrible!! Be careful when purchasing a vehicle from there!In & out with easy transaction!! Thanks.
by Barb on 08/14/2023We were treated with respect. Sales person kept in touch advising of inventory!! Thsts great customer service. All went smoothly!!
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