Customer Reviews of North Freeway Hyundai
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244 reviews
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Excellent Sales Experience
by BlessThePoor on 03/19/2016Salesman very knowledgeable, explained the car and finance options.wonderful experiance
by bethsand on 03/19/2016I had a wonderful experience with my new vehicle purchase. This is why I continue to purchase my vehicles at the north Hyundai dealer. Thank you for a wonderful experience.Great experience
by Tomball1 on 03/17/2016My salesman was friendly, helpful and knew his stuff. We didn't do the "back and forth" routine that makes buying a car painful. He asked me what I was looking for regarding price and payment, I told him what would work for me to buy a car… at that visit, he left and got me that deal and I bought the car. BOOM!MyExperience
by HisNewTucson on 03/15/2016We went in to buy a car for my wife and the guys gave us such a great deal that we drove off with two brand new Tucsons! I was a Chevy guy, well I guess I still am at heart. But we could not pass up on this wonderful opportunity. It was a… blessing right in front of us!Best experience at North Freeway Hyundai
by blazej70 on 03/01/2016updated 03/10/2016I went in to look at the new Equus and worked with Mark. He showed me all of the features and made buying the Equus the best experience I have had at a dealership. Will tell my friends and family to check out North Freeway Hyundai and to… be sure to ask for Mark.New car purchase
by TWS1712 on 03/02/2016We purchased a pre owned car last year for my daughter from Howard Bass and she has been very pleased with her car. I was in need of a new car and decided to visit the dealership again and Howard was able to get me into a new car. He was… very knowledgeable and helpful and our experience was very good.Multiple vehicle purchases, service and personnel kept me coming back.
by Sharonec48 on 03/02/2016I have bought multiple vehicles at North Freeway Hyundai and have been completely satisfied with each purchase and each sales employee. Howard Bass was my most recent salesperson and was pleasant, efficient and very helpful with my… purchase. He helped me set all the dashboard settings before I left and made sure I was comfortable with the car. He made sure I had my owner's manual and offered to help with any questions that might come up. All in all it was a pleasant experience and I love my new Tucson Limited.quick response
by federicobellin on 01/28/2016updated 02/11/2016didn't charge the electronic diagnose since the problem was clear, did appreciate thatFantastic Experience
by Matt_Amanda on 02/08/2016This was the easiest car purchase I have had in years. The dealership, salesman and finance manager were all exceptional. I couldn't have asked for a better and more smoother experience. Will definitely be back. Thanks Howard and Frank!Sale of 2016 Accent
by kimstelter on 02/05/2016Howard was amazing! Love Hyndai as well! Had a 2010 Accent from North Freeway Hyundai and loved it. Traded it in for my 2016 Accent.Recent Visit
by cindysf3 on 01/29/2016updated 02/08/2016The staff was friendly, professional, and helpful. The work was done as promised. We will definitely go back, when pur car needs additional service.oil change
by jcpetillo on 01/25/2016I enjoy bringing my car for oil changes the services is always great and completed in a timely matter.First experience outside of an oil change
by Carguy250 on 01/06/2016updated 01/19/2016Had a blown tire and I needed it replaced. I was quickly made aware of 3 recalls that they could quickly take care of. The tire was replaced, tires rotated, nitrogen put in tires rather than air, the spare was put back into the spare… compartment for me neatly and properly, the recalls were taken care of, car washed!!!!, and I was made away of my car needing the injectors cleaned, but I was given options and advice!!!! The timing was very reasonable and I didn't have an appointment.Friendly service with a smile.
by LJFerra on 01/17/2016I brought my granddaughters vehicle in for a regular service appointment. Happy to say everyone that I had contact with was very pleasant and the work was completed on a timely basis.Great Service
by felgeorge on 01/04/2016This is my second purchase at this dealership and I have been very pleased both times.good service
by ambake76 on 12/10/2015updated 12/15/2015The service representative was great in explaining in the cost and ensuring that the job n is done on the same day.Third Purchase is as Sweet as the First!
by KJCannon on 12/01/2015Thank you Mr. Howard Bass for the third time in a row you have exceeded our expectations. We appreciate the warm welcome again and the quickness of making this deal work. Our time is so valuable and Howard's dedication and determination… made our experience perfect!QUOTE FOR REAR BUMPER
by MaryMary7 on 12/01/2015Hello! I am a new owner of a 2015 Venetian Red Hyundai Sonata. I was recently rear ended by someone over the weekend and I went into the Hyundai dealership on 1-45 North to get an estimated quote for parts/repairs. The person that was… assigned to assist me (BRANDON BURRIS) instantly told me that their location did not have a body shop, but that he could refer me to another location that deals with body work. So then I asked the question if Hyundai's service shop would be able to replace parts on my vehicle he stated yes and at that point he "Finally" offered to come outside to take a look at my bumper. After taking a look at my bumper he was able to determine would part would need replacements on my vehicle. Mr. Burris then proceeded to walk me back in to the building and asked me to be seated in the customer waiting room while he creates a quote. After waiting in the waiting room for about 20 minutes, Mr. Burris comes out with a "PURPLE STICKY NOTE" providing quote information. Now please note that I went to 3 different companies today for quotes and HYUNDAI being the largest one is the only one that provided my quote for service/parts on a STICKY NOTE. I'm note sure if this is custom for all quote requests, but in my humble opinion, it was very unprofessional and definitely not something that I would expect from a company that I just purchased a new vehicle from less than 6 months ago. Do I love my new car and enjoy my experience as a Hyundai owner absolutely! However, if I had to refer someone to this particular dealership for a new car or service based on my experience today the answer would be ABSOLUTELY NOT! I rarely write reviews when purchasing items etc., but it is my hope that this review will cause this location to re-evaluate their customer service/protocol/process in regards to "quotes" for service/parts. Thank you.Howard Bass rocks!
by Bavi0908 on 11/26/2015Me and my spouse were looking for 2016 Hyundai Elantra Value Edition with red color and North Freeway had exactly what we wanted and was in our budget range. We dealt with online sales manager Howard Bass and he was fair and firm with us;… there were good conversations between us before the purchase to eliminate common unpleasant scenarios (i.e. trying to strong arm unwanted packages on cost, purchase order not having desired bottom line price, obtaining SS# to run credit even if we're pre-approved somewhere else). We felt Mr. Bass was honest with us and didn't put any surprises on us; he was totally upfront about everything. He communicated and assisted with all dealer incentives/rebates/specials to us very well! Howard is a car sales veteran and has no pretense or immaturity that one often encounters with car salesman. He gives respect and deserves respect back. Franklyn Adames, the finance manager, deserves a ton of compliments too. He made the documents signing process so smooth and brief. He explained everything to us very well and answered all our questions to complete satisfaction. Overall, we loved North Freeway Hyundai dealership and the whole car buying experience with Howard and Franklyn. I am definitely recommending the dealership and Howard to friends and family. I really hope someone else we refer can have the same pleasant satisfying car buying experience that we had.Review from Kimberly Lewis
by Pridewy4 on 11/11/2015updated 11/24/2015I wanted to submit this review because the experience that I had at North Freeway Hyundai was exceptional. I have been buying cars for years and years and this experience...by far...has been the best. From the greeting upon arrival, which… was very prompt, to the attention paid to each detail of my car buying experience. Jaime answered all my questions and determined what vehicle would fit my needs exactly. In addition, I was able to test drive many vehicles to determine which one works best for me. He focused on my needs, not on what the dealership needed to sell. As we were going through the process, I met other sales staff and the service representatives and was scheduled for my first service for my vehicle. Jaime and Hector reviewed all the information that came with the vehicle including true car benefits and reference guide included in the paperwork. The staff called to ensure my purchase was as I had hoped for and the entire experience was great from receiving a full tank of gas, clean car and a smile to boot. Thank you!!!Always the best for me.
by Daltris on 11/23/2015I have used this dealer since 2012, have bought 2 cars from them. The service I have gotten both in sales and service has been the top of my experiences across the multiple dealers I have used over the past 2 decades. I like the sales… staff listening to what I want and ask for and doing just that, and not cold calling me or badgering my like other dealerships have done to me.
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About our dealership
North Freeway Hyundai in Spring, TX treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence at our Houston area Hyundai dealership!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to click and browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling. We will gladly inform you when a matching car arrives. If you’d like to see a vehicle in person, feel free to contact us. We look forward to serving you!
What sets us apart
2016 Hyundai Dealer of the Year – Dealer Rater
2015 – 2018 Consumer Satisfaction Award – Dealer Rater
A+ BBB Business Rating – Better Business Bureau®
4.6 Rating – Google Reviews
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (2)
- English
- Spanish