North Freeway Hyundai

Hello! I am a new owner of a 2015 Venetian Red Hyundai Sonata. I was recently rear ended by someone over the weekend and I went into the Hyundai dealership on 1-45 North to get an estimated quote for parts/repairs. The person that was assigned to assist me (BRANDON BURRIS) instantly told me that their location did not have a body shop, but that he could refer me to another location that deals with body work. So then I asked the question if Hyundai's service shop would be able to replace parts on my vehicle he stated yes and at that point he "Finally" offered to come outside to take a look at my bumper. After taking a look at my bumper he was able to determine would part would need replacements on my vehicle. Mr. Burris then proceeded to walk me back in to the building and asked me to be seated in the customer waiting room while he creates a quote. After waiting in the waiting room for about 20 minutes, Mr. Burris comes out with a "PURPLE STICKY NOTE" providing quote information. Now please note that I went to 3 different companies today for quotes and HYUNDAI being the largest one is the only one that provided my quote for service/parts on a STICKY NOTE. I'm note sure if this is custom for all quote requests, but in my humble opinion, it was very unprofessional and definitely not something that I would expect from a company that I just purchased a new vehicle from less than 6 months ago. Do I love my new car and enjoy my experience as a Hyundai owner absolutely! However, if I had to refer someone to this particular dealership for a new car or service based on my experience today the answer would be ABSOLUTELY NOT! I rarely write reviews when purchasing items etc., but it is my hope that this review will cause this location to re-evaluate their customer service/protocol/process in regards to "quotes" for service/parts. Thank you.