Customer Reviews of Mercedes-Benz of San Antonio
Review type:
Recommendation for Mercedes Used Car Purchase Experience
No Communication !!
by TLM on 02/23/2025This is a review I left last year. Chris Martinez has not contacted me YET, even after receiving 3 emails from me: I took my 2012 E350 Mercedes in for a Service B will only 38,004 miles back on 6-09-23. Every thing was good. 2 months… later with mileage at 38,708 the Transmission was acting up, hesitates and shudders while driving. No check engine light. They found Transmission Fluid and Coolant mixing which contaminated the Transmission which comes to $13,872.00 for repair alon with a list of other recommendations totaling over $3,000.00. They had no answer how the fluids were mixing. My Guess is they poured Coolant into the Transmission during the Service B to give it enough time to contaminate hoping I would return to repair it at their cost.......NO WAY. I took it to another place and got a new Transmission for half the cost. They could not find any defects on how the fluids got mixed and agreed with my thoughts. It my be too late for me file a lawsuit but I am going to give it a try. Less by tlm13915 Service Price Transparency Workmanship Service Time Service Communication Recommend Dealer No Employees Worked With Cory Blocker Report | Print May 06, 2024 - Mercedes-Benz of San Antonio responded We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Chris Martinez General ManagerUNPROFESSIONAL!!!
by GERARD JOLIVETTE on 11/03/2024BATE and SWITCH!!! UNPROFESSIONAL/LACKING INTEGRITY/POOR BUSINESS PRACTICES. Engage this dealership w/due caution!!! Spent > 2 hrs w/sales rep "aUSTIN" concerning a 2018 MB G63 G-Wagon (White, VIN #WDCYC7DH8JX286640 (in case moved to… another local MB dealership). Trade was assessed and offer posed. "aUSTIN" & manager advised subsequently the veh was not updated in the system and was actually selling for $92.989. after hrs of exchange and several trips into the sales office by "aUSTIN", this should have been evident. I was asked if I had any wiggle room to spend up to purchase the veh! By the time I got home the veh was taken off the net. Another example of poor trade craft! I'm a retired AF Colonel w/ over 40yrs of mil svs/3 MS' and having commanded 5 times and several combat tours. Not off target often! Take my advice; avoid this 3rd Class operation and shop with the other two dealerships in the SA area! (This review may not make the site (another example of unprofessionalism, but it does not negate how poor your sales staff represents the dealership. Large network and I will make all aware and ensure monthly mailings, news letters and all gatherings are made aware). I also worked for a 3 letter org post my mil time and can handle any issue presented, trust...nothing personal here, strictly business. Poor business...TYLER JORDAN MAKES ALL VISITS SMOOTH
by Daniel on 08/28/2024TYLER JORDAN MAKES ALL VISITS SMOOTH AND TAKES CARE OF VISITS IN A TIMELY MANNERThank you, Daniel, for your wonderful review! We're thrilled to hear that Tyler made your visits smooth and timely. At Mercedes Benz of San Antonio, we strive to provide an exceptional experience for our customers. We look forward to seeing you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
Recommendation for Mercedes Used Car Purchase Experience
by Cookie on 08/26/2024Overall, my visit was very positive. The front desk team was welcoming and efficient and my care salesman was knowledgeable, and brought in the previous owner of the vehicle for questions and I thought this was a genuine gesture.Thank you so much for your wonderful review! We’re thrilled to hear that your visit to Mercedes Benz of San Antonio was a positive experience. It’s great to know that our front desk team and your care salesman made a lasting impression, especially with their dedication to assisting you. We appreciate your kind words and hope to see you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
Great experience
by Jenger on 08/19/2024updated 08/26/2024Good communication. Very nice facilities.Thank you for your wonderful feedback! We truly appreciate your kind words about our communication and facilities at Mercedes Benz of San Antonio. It's great to know that you had a positive experience. We look forward to welcoming you back soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
Enjoying the CLE
by Jimmy on 08/22/2024Quick responsiveness and quick problem resolutionThank you, Jimmy, for your positive feedback! We're thrilled to hear about your experience with our quick responsiveness and effective problem resolution at Mercedes Benz of San Antonio. We strive to ensure our customers are satisfied and appreciate your recognition. We look forward to assisting you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
EQS SUSPENSION REPAIR
by Juan on 08/19/2024Service adviser Javier was on top of things and had daily updates on my car repair.Thank you, Juan! We’re thrilled to hear that Javier provided you with excellent service and timely updates on your car repair. At Mercedes Benz of San Antonio, we strive to keep our customers informed and satisfied. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chris Martinez cmartinez@mbofsa.com
Stellar Customer Service
by Adrian on 08/15/2024Customer service is #1 when it comes to purchasing. Mercedes showed they do value their customers!Thank you, Adrian! I truly appreciate your kind words about the customer service at Mercedes Benz of San Antonio. It’s our priority to ensure that our customers feel valued during their purchasing experience. I look forward to seeing you again soon and hope you enjoy your vehicle! Sincerely, Chris Martinez cmartinez@mbofsa.com
Amazing service
by Robert on 08/02/2024updated 08/09/2024Great Service always extremely knowledgeable and helpfulThank you so much for your kind words! We're thrilled to hear that you consistently receive great service from us at Mercedes Benz of San Antonio. Our team takes pride in being knowledgeable and helpful, and we look forward to assisting you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
Ty for standing behind the vehicle warranty.
by Miguel on 07/31/2024Jose kept me updated with the process of having my vehicle repaired And nice touch of having snacks and drinks while waiting for your vehicles.Thank you, Miguel, for your wonderful review! We’re thrilled to hear that our team kept you updated during your vehicle repair and that you enjoyed the snacks and drinks while you waited. Your comfort is important to us at Mercedes Benz of San Antonio. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
Great Service
by Leigh on 07/21/2024Service was performed in the timeframe provided . My service advisor, Martin Flores, is always professional and honest about needed repairs.Thank you for choosing Mercedes Benz of San Antonio for your service needs, Leigh. We appreciate your kind words about our service advisor, Martin. We strive to provide professional and honest service to all our customers. Please come see us again for your future automotive needs and don't hesitate to share your positive experience with others. Drive safely! Sincerely, Chris Martinez cmartinez@mbofsa.com
Mercedes Service Department
by Mario on 07/12/2024Great customer service! Facilities that make you feel relaxed. Fair prices.Thank you for the positive review, Mario! We are thrilled to hear about your great experience with Mercedes Benz of San Antonio. We take pride in providing exceptional customer service, a relaxing atmosphere, and fair pricing. We look forward to welcoming you back for your future automotive needs. Drive safely and enjoy your vehicle! Sincerely, Chris Martinez cmartinez@mbofsa.com
Could do better
by L. Stone on 07/03/2024Compared to the other two Mercedes-Benz dealerships in the area. This one could do a lot better.Thank you for your feedback. I appreciate you taking the time to share your experience. At Mercedes Benz of San Antonio, I strive to provide top-notch service. Please feel free to contact me directly to discuss this further. Sincerely, Chris Martinez cmartinez@mbofsa.com
Annual Maintenance
by Patrick on 06/29/2024Everybody was pleasant and professional.Thank you, Patrick, for sharing your positive experience with Mercedes Benz of San Antonio! We strive to provide excellent service to all our customers. We look forward to assisting you again in the future. Your feedback is greatly appreciated! Sincerely, Chris Martinez cmartinez@mbofsa.com
Great Service & Communication
by Brandy on 06/29/2024Easy to schedule, great communication, advisor was great!Thank you, Brandy, for the fantastic review of Mercedes Benz of San Antonio! We are delighted to hear about your positive experience with our scheduling, communication, and advisor. We look forward to welcoming you back for outstanding service in the future. Safe travels! Sincerely, Chris Martinez cmartinez@mbofsa.com
Extremely Disappointed in Mercedes Benz of San Antonio
by RM on 06/08/2024I bought my AMG through MBOSA back in 2020. At the time I thought they were courteous, professional and did an excellent job to provide the best experience for the customer. On 6/6/24 I made an appointment to have my Texas vehicle… inspection performed. When I arrived on 6/7/24 with the car I told the service representative that I had an appointment. He took all the information down and showed me the way to the waiting. Shortly after the serve advisor called my name and told me that they were very busy and the service department didn't have time for a vehicle inspection. I said, " I understand and that is why I made an appointment". He turned me away and told me to go somewhere else. I could not believe it!! The entire reason I take the car to the dealer is because of the type of the car and because I know behind closed doors the car will be in good hands vs somewhere else. After that experience I will never again take my AMG back to Mercedes-Benz of San Antonio for any type of maintenance. I will never recommend Mercedes-Benz of San Antonio to friends, family nor colleagues.Thank you for sharing your experience with us. We understand your concerns and appreciate your feedback. Please reach out to me directly so we can address your concerns. We strive to maintain high standards, and your feedback is essential to us. We are here to help resolve any issues you may have experienced. Thank you for letting us know about your experience. Sincerely, Chris Martinez cmartinez@mbofsa.com
Sorry, you lost my business. I will be going to Mercedes of Boerne from now on.
Excellent Customer Service at its Best
by Alison on 06/05/2024The staff is friendly, professional and the service fast, easy and efficient. Javier and the service manager were both extremely helpful and took care of me as a first-time customer. The customer waiting area is clean, appealing, and offers… a variety of beverages/snacks.Thank you, Alison, for your kind words and 5-star review on Edmunds! We are delighted to hear about your positive experience with Javier, the service manager, and our team at Mercedes Benz of San Antonio. We take pride in providing friendly, professional, and efficient service to all our customers. We look forward to welcoming you back for your next visit. Sincerely, Chris Martinez cmartinez@mbofsa.com
New car purchase
by Mark on 06/04/2024Sales person honest and fair!!! Sales manager was honest and fair, a lot of dealerships have decided to lie to their customers.Thank you, Mark, for recognizing our commitment to honesty and fairness at Mercedes Benz of San Antonio. We appreciate your positive feedback and look forward to serving you in the future. Feel free to share your experience with others as well. Sincerely, Chris Martinez cmartinez@mbofsa.com
Superb Service
by Howard on 06/03/2024The attention to detail.Thank you, Howard, for recognizing our attention to detail during your visit to Mercedes Benz of San Antonio. We strive to provide an exceptional experience for our customers. We look forward to serving you again in the future or hearing about your positive experience shared with others. Sincerely, Chris Martinez cmartinez@mbofsa.com
Service review
by April on 06/01/2024Michael Wright (service) and Mark De La Fuente (sales) and Waleed (sales) took great care of me. They make sure that everything ran fine with my car. I would definitely recommend all of them to take care of your needs. The only person that… made my visit miserable was the sales manager. He talked to me no respect!Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Chris Martinez cmartinez@mbofsa.com
Great experience with Waleed purchasing a CPO from MB of San Antonio
by Stephen on 05/19/2024The professional / personal service provided by Waleed in our vehicle selection and preparationThank you, Stephen, for recognizing Waleed's excellent service at Mercedes Benz of San Antonio. We take pride in delivering personalized assistance in selecting and preparing vehicles for our customers. We appreciate your positive feedback and look forward to assisting you again in the future. Sincerely, Chris Martinez cmartinez@mbofsa.com
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
You deserve to travel through San Antonio in complete style, comfort and luxury. That’s why you deserve a new Mercedes-Benz. Mercedes-Benz of San Antonio is here to provide Texas drivers with the Mercedes-Benz sales, service and financing they need to upgrade their time on the road, day after day. As a member of the award-winning family-owned and -operated Northside Auto Group, our Mercedes-Benz dealership in San Antonio, TX, is backed by more than 35 years of experience in the automotive business to ensure you enjoy every moment you spend here.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Thank you so much for your wonderful review! We’re thrilled to hear that your visit to Mercedes Benz of San Antonio was a positive experience. It’s great to know that our front desk team and your care salesman made a lasting impression, especially with their dedication to assisting you. We appreciate your kind words and hope to see you again soon! Sincerely, Chris Martinez cmartinez@mbofsa.com
by Mercedes Benz of San Antonio on 08/28/2024