Mercedes-Benz of San Antonio

This is a review I left last year. Chris Martinez has not contacted me YET, even after receiving 3 emails from me: I took my 2012 E350 Mercedes in for a Service B will only 38,004 miles back on 6-09-23. Every thing was good. 2 months later with mileage at 38,708 the Transmission was acting up, hesitates and shudders while driving. No check engine light. They found Transmission Fluid and Coolant mixing which contaminated the Transmission which comes to $13,872.00 for repair alon with a list of other recommendations totaling over $3,000.00. They had no answer how the fluids were mixing. My Guess is they poured Coolant into the Transmission during the Service B to give it enough time to contaminate hoping I would return to repair it at their cost.......NO WAY. I took it to another place and got a new Transmission for half the cost. They could not find any defects on how the fluids got mixed and agreed with my thoughts. It my be too late for me file a lawsuit but I am going to give it a try. Less by tlm13915 Service Price Transparency Workmanship Service Time Service Communication Recommend Dealer No Employees Worked With Cory Blocker Report | Print May 06, 2024 - Mercedes-Benz of San Antonio responded We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Chris Martinez General Manager