Gillman Honda of Fort Bend
Customer Reviews of Gillman Honda of Fort Bend
Review type:
New car purchase
by Rodrigoh on 12/20/2017updated 01/02/2018Employees were in general courteous and friendly. Specially the sales lady Debra Hernandez. Debra was very professional, helpful, knowledgeable and trustworthy. She took time to explain things and listened to our comments. Excellent sales… person! Her attitude made us decide to buy the car at this dealership.Friendly Staff, Quick Service & Great Deals
by MeetPatel on 12/20/2017updated 01/02/2018Friendly staff and quick service. Always get better deals than other delaesrship. Jimmie took care of everything I asked for. I always get my car from Gillman Honda of Fort Bend. This would be my 5th car from them.It was a pleasure to read about your fifth car-buying experience at Gillman Honda of Fort Bend. Congratulations on your new car! It's delightful to know that Jimmie provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business. We look forward to seeing you again in the future! Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Great experience
by Frank_M2 on 12/19/2017updated 01/02/2018Kendrix was my Salesman and was an extremely likeable guy. I Always felt at ease and am happy to have chosen this dealership as my first stop.Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Kendrix. Please let us know if we can ever help you in the future. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Love My Honda
by GWRussell on 12/19/2017updated 01/02/2018Very smooth process. Very helpful finding better financing. Enjoyed working with Jeramy. I highly recommend this Dealership. Wish I had come here sooner.We're excited to hear that Jeramy took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Bilal
by Bilalnaeem on 12/19/2017updated 12/26/2017Overall expreience was good and speically the sale person john and finnance officer they both treated me very well .Thank you for taking the time to write this review. We are pleased to hear that John was able to provide an overall positive experience. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Best Dealership
by Patriece on 12/16/2017updated 12/21/2017Helpful staff, fast service. Longtime customer and they have never let me down. Honda vehicles are the most reliable vehicle we have ever owned.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Great experience!
by KeniaG810 on 12/05/2017updated 12/15/2017I had a really great experience at Gillman Honda. Our salesperson Jordan Hoegemeyer made the process super quick and easy. I definitely recommend him to anyone in the market for a car!Bought Honda Accord 2018 from Gillman Honda Fort Bend
by Coolcat12 on 12/13/2017I bought Honda Accord 2018 from Gillman Honda Fort Bend. I asked price from all dealers in Houston area and they have the best price. Moses was the sale person I contact with. He is friendly, knowledgeable, and eager to help! I highly… recommend this Honda dealer to anyone!!Thanks for your outstanding review and congratulations on your new 2018 Honda Accord! We're glad to hear that Moses was friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Fortbend Review
by jbarragan7 on 12/02/2017updated 12/12/2017The salemen Ken and Luis were very professional and wonderful. No tricks or hassling very straight forward. I loved that! The finance officer was just as well. I would recommend them to my friends!Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Ken and Luis. Please let us know if we can ever help you in the future. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
New CR-V
by kenneth74 on 12/09/2017Sales person worked with me to get the best price on a new vehicle. Explained in detail about the features of the new vehicle.Thank you so much for taking the time to write this review. We're very happy to hear about your positive experience at Gillman Honda of Fort Bend. Congratulations on your new car! If you have any further needs, do not hesitate to stop by for a visit. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Good experience
by sdas210 on 11/30/2017This was my 2nd vehicle to purchase from Gillman. Our salesman, Pegram, was great! I dread car shopping and even on 2 hours of sleep, the experience went fairly quick. I didn't like the pressure to buy extended features but understand… that's part of process.Thank you for leaving us this great review. We are very happy to hear that Pegram could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Regards, The Gillman Honda Fort Bend Team - (281)341-2277
superb
by Thresiamma on 11/29/2017updated 12/05/2017The sales team was fantastic and very informative, they had answers to all our questions as well. their recomendations were worth evaluating and we found in good hands.Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and its encouraging to know that our team was able to show you dedicated and informative service. Don't hesitate to reach out if you have any further questions or needs. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
express and friendly
by Ulises_A on 11/29/2017The shopping was express and friendly. My sons were happy reading books and making puzzles. We bought a great car that night!Thank you so much for taking the time to write this review. We're very happy to hear about your positive experience at Gillman Honda of Fort Bend. Congratulations on your new car! If you have any further needs, do not hesitate to stop by for a visit. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Thank you so much for taking the time to write this review. We're very happy to hear about your positive experience at Gillman Honda of Fort Bend. Congratulations on your new car! If you have any further needs, do not hesitate to stop by for a visit. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
Love my Si
by Robert_WSi on 10/02/2017updated 10/13/2017Hazel is always very helpful and knows my name when i come in. She is great. Stopped by the showroom where i was warmly greeted by Ken who sold me my car. Got my permanent plates and my lighted door sills installed on my Civic Si. Great… day !Thank you for leaving us this great review. We are very happy to hear that Hazel and Ken could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, The Gillman Honda Fort Bend Team - (281)341-2277
2017 Honda Accord
by RoxyRoxy on 10/01/2017I was referred to PoPo (Daniel) @ Gillman Rosenberg TX. My 2015 was my first lease was a little concerned how smooth the process would go from other lease owners. When I was ready my husband and I went to Gillman and located Daniel who was… already assisting a customer. He assured us he would give us his time if we decided to wait. About 30 minutes passed but he made sure we were comfortable and with readin material on 2017 models I was interested in. Once he was ready the entire process was smooth. I looked into and SUV but when it didn't match my pocket I already knew I would continue to keep the Honda Accord. It was the effort but I needed to stay in my range and Daniel made that happen. He treats you like you have been friends a long time. He provided me a loaner until Monday to prepare my car. He sent me home comfortable and I had no worries. He called on Monday and picked up my car with a full tank of gas ready to go. I love my car!!! I just went to pick up my plates and he greeted me with kindness and even offered to put plates on for me but I did next day at home. I know he's my salesman and I would refer to him any day. Thank you Gillman l.Thanks for sharing your review, Roxy! We're glad to hear that you enjoyed your experience with us. Our team is proud of our friendly, hassle-free service. We appreciate your business, please let us know if we can be of help in the future!
poor experience
by tlintlin on 01/03/2016The only reason I'm giving the dealership 2 stars instead of 1 is because I had a very pleasant experience with their internet sales rep, Debra Hernandez prior to stepping in to the actual store. I went in to the store having already done a… test drive (elsewhere) and having finalized a drive out price for a Honda Odyssey EX. The whole process still took an excruciating 3 hours of signing papers, waiting for an hour, signing more papers, waiting for an hour, and then waiting for someone to give me the keys to go. In addition, I received conflicting statements about insurance and financing. The floor manager said my current car insurance would cover the new car for the 1st 30 days while the finance sales rep was emphatic that I needed to get coverage on my new car within the 1st 72 hours. The floor manager also recommended that I pay off the car within the 1st statement so that I could take advantage of the $500 financial promotional discount without incurring much interest while the finance sales rep said that if I paid the car off before the 4th statement, I wouldn't be eligible for the $500 discount. I don't think they meant to be dishonest, I think it just reflects the lack of thorough training - those questions are common for customers to ask and all sales reps whether they're on the floor or in finance should have one consistent answer. Finally, as I'm about to sign the papers, I notice that the drive out price was $230 higher than what had been quoted to me through my email communication with Debra. When I pointed out, the sales rep took it to their manager to be corrected. $230 is no small amount of money and could cover months of gas. I received no apology from the manager, whose fault it was. And when I asked the sales rep how the error came about, he claimed that the manager forgot to calculate in the fees related to the title. Best case scenario - the manager is doing their job poorly - the email clearly said drive out price so I don't see how the manager could have mixed that up. Worst case scenario - they were intentionally trying to deceive me by sneaking up the price on me. While the 3 hour wait time and the conflicting statements about insurance and financing were annoyances, the attempt to $230 extra is what motivates me to make sure I post this rating.Repeat customer
by Lckajero on 10/18/2015My family has been extremely happy with Gillman Honda. We have purchased multiple Hondas from them and will continue to return. The hour drive and great service is worth the deals we get. Thanks guys!RUN AWAY..[non-permissible content removed]
by freebee271 on 02/24/2015Deeply regret purchasing here. The service dept.(Neville) is excellent,and the only reason that I considered buying here. The front end Sales and Finance people are a throwback to the 1960's prior to consumer protection laws. If you… like the offer - counter offer "I'll ask the boss" game for hours. If you miss deceptive finance practices from the days before "Truth In Lending" then this might be the place to purchase your next Honda...If not then run away I'm certain that there are more honest people in prison! They must have somehow purchased their BBB accreditation? Caveat Emptor !We are very sorry to hear about your experience with our dealership. We take pride in being upfront and honest with everyone who comes into our store and it is disappointing to see that this was not the case here. If you would like to speak with me about this experience, I would be happy to talk with you to ensure that this type of issue will not happen again in the future. Aldo Cortes - General Manager
Stay away from Gillman!
by dfountain on 05/09/2010I had the absolute worst experience with this dealership! The first salesperson I dealt with was delightful. his name was Willie and he was in the internet sales department. I would gladly do business with him. But then I met Mr. Gillman! I… heard him say things about my mother (who was with me at the time) when he did not think I was listening. Specifically, he called her a bully. I heard him speaking in the most unprofessional manner to his sales team. The arrogance was astounding! When I confronted him about the things he said he denied it all. We agreed to disagree. He would do absolutely nothing to make the situation right. I have never been around such an unprofessional business owner in my life. As a single woman going in for a car buying experience, I left feeling totally violated! If not for his actions, I would be in a new Honda CRV from Gillman, but because of the arrogance of Mr. Gillman, I am now in a new CRV from [another dealership]![violative content deleted] sales people and managers
by joshua2 on 06/13/2009I negotiated a deal for a 09 civic after being shown the car. I returned the following day after being called by them and their agreeing to the negotiated out the door final price. I asked if it was the same car and was told, yes. After… driving for an hour (we live in the country) I arrived at the dealer to see the car and instructed them that it need to be cleaned. I was informed that it was a different car and mine had been moved and this was just a different one put in the empty spot where mine was removed. Just upon handing them $17,500 and having signed all paperwork, I held back and thought to take it for a drive. When I approached the car I had looked at (or so I thought), I was informed that this was not my car and my car was in the back. We went to the 'in the back' car and was shown one very similar. I looked car over and noticed a chip in the door and minor scratches on the body as well as the rubber truck tray missing. They promised to replace the tray and repair the door chip. My wife refused and wanted another car brought as a replacement. Upon telling them to change the paperwork with the other VIN, I was informed that the car I was being provided was not the car we had all looked at and agreed on but another that they felt that they could make more money on due to it had no locking wheel nuts like the one we were shown....like I give a hoot about locking wheel nuts on plastic rim covers. They first lied to me numerous times and then tried to switch cars to boost their OHP margin. The only way to save face on this would be to sell the car shown me and provide a written apology for the deceipt shown me. If they are this desperate to save $20 lug nuts as to lie, then I will bring my business elsewhere. Horrible experience and cost much time/money. Clearly NO CONCERN for the consumer but ONLY for what they can get even at the expense of honorable morals and values. DO NOT WASTE YOUR TIME HERE! Chances are that you will be mislead....BUYER BEWARE!I Would Buy Here Again
by drunnels on 03/20/2009We bought a new Odyssey in Marrch 2009. We visited this dealership first to look at the models and test drive the van. Jeffvin the internet department was great to work with. He was responsive to my emails but yet not at all pushy. When… I showed Jeff another dealership's drive out quote that was a few hundred dollars less, he matched the price - even though his model had an addtional option. After I bought the van and took it home I could not get the HomeLink to work with my garage door, even after working on the phone with the HomeLink people. I have another car with HomeLink and it worked fine so I suspected the van. When I went back to the dealer they let me take a different new van home just to test it on my garage door. Turned out it was my garage door opener. Going out of the way to help a customer after the sale really impressed me.
Reviews like yours are truly a breath of fresh air! Debra is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Regards, The Gillman Honda Fort Bend Team - (281)341-2277
by dealerreply on 01/05/2018