Gillman Honda of Fort Bend

The only reason I'm giving the dealership 2 stars instead of 1 is because I had a very pleasant experience with their internet sales rep, Debra Hernandez prior to stepping in to the actual store. I went in to the store having already done a test drive (elsewhere) and having finalized a drive out price for a Honda Odyssey EX. The whole process still took an excruciating 3 hours of signing papers, waiting for an hour, signing more papers, waiting for an hour, and then waiting for someone to give me the keys to go. In addition, I received conflicting statements about insurance and financing. The floor manager said my current car insurance would cover the new car for the 1st 30 days while the finance sales rep was emphatic that I needed to get coverage on my new car within the 1st 72 hours. The floor manager also recommended that I pay off the car within the 1st statement so that I could take advantage of the $500 financial promotional discount without incurring much interest while the finance sales rep said that if I paid the car off before the 4th statement, I wouldn't be eligible for the $500 discount. I don't think they meant to be dishonest, I think it just reflects the lack of thorough training - those questions are common for customers to ask and all sales reps whether they're on the floor or in finance should have one consistent answer. Finally, as I'm about to sign the papers, I notice that the drive out price was $230 higher than what had been quoted to me through my email communication with Debra. When I pointed out, the sales rep took it to their manager to be corrected. $230 is no small amount of money and could cover months of gas. I received no apology from the manager, whose fault it was. And when I asked the sales rep how the error came about, he claimed that the manager forgot to calculate in the fees related to the title. Best case scenario - the manager is doing their job poorly - the email clearly said drive out price so I don't see how the manager could have mixed that up. Worst case scenario - they were intentionally trying to deceive me by sneaking up the price on me. While the 3 hour wait time and the conflicting statements about insurance and financing were annoyances, the attempt to $230 extra is what motivates me to make sure I post this rating.