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Gillman Honda of Fort Bend


24875 Southwest Fwy, Rosenberg, TX 77471 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
[violative content deleted] sales people and managers
Written by joshua2 on 06/13/2009

I negotiated a deal for a 09 civic after being shown the car. I returned the following day after being called by them and their agreeing to the negotiated out the door final price. I asked if it was the same car and was told, yes. After driving for an hour (we live in the country) I arrived at the dealer to see the car and instructed them that it need to be cleaned. I was informed that it was a different car and mine had been moved and this was just a different one put in the empty spot where mine was removed. Just upon handing them $17,500 and having signed all paperwork, I held back and thought to take it for a drive. When I approached the car I had looked at (or so I thought), I was informed that this was not my car and my car was in the back. We went to the 'in the back' car and was shown one very similar. I looked car over and noticed a chip in the door and minor scratches on the body as well as the rubber truck tray missing. They promised to replace the tray and repair the door chip. My wife refused and wanted another car brought as a replacement. Upon telling them to change the paperwork with the other VIN, I was informed that the car I was being provided was not the car we had all looked at and agreed on but another that they felt that they could make more money on due to it had no locking wheel nuts like the one we were shown....like I give a hoot about locking wheel nuts on plastic rim covers. They first lied to me numerous times and then tried to switch cars to boost their OHP margin. The only way to save face on this would be to sell the car shown me and provide a written apology for the deceipt shown me. If they are this desperate to save $20 lug nuts as to lie, then I will bring my business elsewhere. Horrible experience and cost much time/money. Clearly NO CONCERN for the consumer but ONLY for what they can get even at the expense of honorable morals and values. DO NOT WASTE YOUR TIME HERE! Chances are that you will be mislead....BUYER BEWARE!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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