Lute Riley Honda
Customer Reviews of Lute Riley Honda
Review type:
Thank Do
Lute Riley Honda of Richardson, TX
by Jessiez on 04/08/2024My experience with sales of this dealership was very good. They have great selection of cars/SUVs with either gasoline or hybrid options now and used. Staff there were friendly. Salesman Ke Chen at the dealership is very knowledgeable and… friendly. He gave detailed instructions and demonstrates on the cars of interest to us and made efforts to meet our satisfaction. We were very pleased with him and his service. We are yet to see how the dealer honor their commitments made.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great new car buying experience
by gwthomas82 on 04/06/2024Took a total of 1.5 hours to evaluate trade and agree on numbers, wash and deliver new vehicle. Ahmad Zouhby was outstanding and a pleasure to work with. I will absolutely do business with this dealership again, and I live 30 miles away.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience!
by Florian on 04/05/2024This was a very good experience. The sale representative provided all requested information and details about the car model of interest. All commitments were honored. Chuck was very helpful and kind as my family chose the car we wanted. I… happily to recommend Lute Riley Honda to any of my friends and everyone! Very grateful for their service!Thank you again for taking the time to let us know how we did. We hope you have a great day!
A 5 (or 10) star experience
by Zeke100 on 04/04/2024I wasn’t’t Planning on replacing my car just yet, but another driver pulled in front of me and I wrecked it. I was thinking of a Toyota or a Honda, but Toyota didn’t’t have anything that moved me, so I went to the Lute Riley Honda, an old… time Dallas dealer (40 years in business). I ended up dealing with Joe Mustafa, and it was everything one could want in a car buying experience. Joe is smart, engaging, and highly professional. Working with him was a joy. I got just what I’d been thinking of, at a very fair price. I would do business with him again in a heartbeat, and would recommend him and Lute Riley without hesitation. I was also greeted by the sales manager (nice guy) and even the finance director was top notch.Zeke, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Bought a used car
by Shatoya on 03/24/2024My sales person Omar went above and beyond to make sure my experience was great. It was easy and seemless. I would definitely recommend my family and friends to go see him at Lute Riley Honda.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great attention to detail!
by CleanCars35 on 03/22/2024My sales rep was wonderful. Mulu was not pushy and didn't try and sell me anything. I was able to take my time and make a good decision on a new vehicle.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great Experience
by Abhishek on 03/10/2024Henry at Lute Riley Dallas helped us a lot in getting the best deal possible.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service
by JCurtis5011 on 03/09/2024Joseph and Amin were very helpful and professional.Thank you again for taking the time to let us know how we did. We hope you have a great day!
worst dealer
by Kuns on 06/26/2023this is the worst Honda dealer I ever bought. I bought AC censor temperature honda civic 2010. my mechanic said the new part is not working properly. my previous one is even better. when I called the dealer they don't accept the return if… they gave me the broken one. it's ridiculous. just waste time, money and effort dealing with them. putting 1 star is too much. properly zero star is much better.We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Good Honda Dealer
by Carlos C. on 05/01/2023We were well attended and all our doubts were clarified by the sales person Viviana Gutierrez. We bought the car we were looking for and made a good deal.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Worst Dealership Service Ever!
by QT on 03/04/2023If I had a zero star option, I would definitely choose that. The service department at this dealership is running a very dishonest business. I was contacted via email saying there were recalls on my car. I responded to their email to… schedule an appointment to take the car in for recalls, oil change and door noise. When I got there I was told there was no recalls on my car and I should go to the Express Service. Went to Express Service and was told the oil change was $73 something. Told the associate that I saw on their website the oil change special was only $64 something. He said he would do that. He did not ask me to sign anything. I later got a text notice saying my car needed almost $2,100 cost of service. I declined everything. I only accepted the oil change with their “revised total estimate of $36.50“ for my oil change. I signed that estimate. When I came in to pay, they wanted $73.65. I showed them the revised estimate, they said “We don’t have any $30 something oil change. You signed the agreement when you pulled your car up. It is $73.” I told him I only signed the $36.50 estimate but I paid the $73.65 just to leave because I did not want to waste my time with dishonest people. I could not believe people could just look at their own estimate in writing and denied it like it was nothing. Reputation means nothing to these people, I guess. I would have accepted if they told me they made a mistake; but just outright denying it saying that they did not quote me for $36.50 total in writing while looking at their own quote on the screen was unbelievable. I have not been to this dealership for years as I moved out of state and just moved back. I will never come back here for any reason. I rather drive to Irving or even Arlington to have services done on my car.Hi, we regret your most recent visit with us was not up to the standards we strive for. We hope you will give us another chance. Please call us at (855) 984-2917 so we can work towards a solution. Thank you and have a great day.
Good Experience
by M. Chaib on 07/11/2022Thanks Amine and Molley for making this easy for me!!!!Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Such a shame
by Disappointed on 03/30/2022They broke the contract we all signed when I purchased the car. Promised to fix an issue and I had to go somewhere else to have it fixed. Now they won't reimburse me.Hi there, I would like to get some more details about your experience with us. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Sold us a lemon and refuse to fix it
by Rico on 12/16/2021Feb 2020 we purchases a 2016 Dodge Grand Caravan from this location. 3 months after purchasing vehicle Transmission went out. We were without the vehicle for 3o ths waiting for the the maintenance to be completed. 3 weeks after getting… vehicle back from Dodge dealership, back side catalytic converter goes out. A month later had to replace radiator, water pump. Now we're in January 2021, the sway bar linkage and controller arms have to be replace. April the other catalytic converter goes out. Now the engine lifters are going out. Call Lute Riley to have them either fix the problem or get us into another vehicle. When speaking with sales person, he states they're in no lemon law in the state of Texas and tells me to choose a better vehicle next time. Needless to say we will never be doing business with this location and would recommend everyone going to a better more competent business. In the 18 months we've had the vehicle we've paid off less then the amount we have paid for repairs and maintenance costs. I will be returning the vehicle to [non-permissible content removed] and will find a better vehicle.Thank you for sharing your feedback with us. We appreciate you taking the time to speak with our General Manager this morning, and we look forward to addressing your concerns.
Best service!!
by Dp on 10/09/2021I met up with Philip Watson and he made my day by finding the parts I need to fix my A/C. Even though the wait takes long but I was able to figure why my A/C doesn’t come out to be cold but they find the reason.Hi Dp, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Steer clear, lack of attention to detail or customer service
by Frank on 09/11/2021I wouldn't go here especially if you need service. Let me tell you a story of my experience. Even with the number of issues, I was only mildly annoyed as human error happens. But an absolute refusal for anyone (advisor, two different… service dept managers) for over a week is completely unacceptable. I took my Civic in to get a new key/remote and have it programmed to the car and a couple of other things. One part they needed was hard to find, so they had the car for over a week. No biggie as I hoped the part would come in. When it was determined they could not get the part anytime soon, I went to pick up the car and dropped off my Odyssey with them as it needed a rear view mirror on the passenger side replaced. All was good until I got home and realized that the key that I had paid for didn't lock or unlock the car nor did it start the car. Problem number 1. I called and advised and decided to bring it back to them once the van was ready. When the van was ready, my wife and I went to pick it up and she took the van while i stayed so that Ryan (service advisor) could get someone to fix the key. After about 30 minutes or so (not too bad) they brought the car out to me and showed me that it locked/unlocked the door. Great, but thank goodness I decided to test out the new key to start the car, because it did NOT work. Problem number 2. Finally after about another 15 minutes, it was finally fixed and working. But when I got home and we used the Odyssey, we discovered that when someone was in the passenger right front seat, they could not open the door from the inside. Someone had to open it for them from the outside. Apparently some clip or something hadn't been reconnected for the door when they put the door panel back on after removing it to replace the exterior mirror on that door, according to the service manager, Walter. Problem number 3. He knew where I lived and told me that he didn't want me to drive all the way back over to Lute Riley (it's about 30 mins or more for me) especially given the prior two issues. So he volunteered to come out to my house the next morning and fix it. He said it would only take about 5 minutes. I thought that was a very kind offer and he told me he would call me the next morning to advise when he was coming. And....that's the last time I talked with Walter. He didn't call or show up and the next day I texted him, then called Lute Riley, talked with Ryan who said he would talk to Walter and ensure he called me. Still no call even days later. Was transferred to Walter's cell and left a message - still no response. So then I called to speak to another service manager named Dalton, who I was assured would call me back. But haven't heard back from him either. Problem number 4 and the biggest problem, in my opinion. One of the issues alone listed above would have been a little frustrating and definitely an inconvenience, but like I said things happen and people make mistakes. But the complete disregard of a customer, the lack of follow-up to address something they messed up takes the cake and has now pissed me off. So now it's time to take to social media and let others be forewarned, especially if they plan to use the service department here. Such a huge disappointment, is the mildest way of saying it. Oh and the Odyssey's windshield was cracked halfway across the front when we got it back. Now it had a small chip beforehand, so I doubt it was caused by anything they did and was probably the heat or something that finally caused it to crack. But dang if all of the above issues and lack of attention to detail and customer focus surely make me wonder if it was due to something they did. There is my story, for what's it worth. I hope others consider iteighing their options on whether to use Lute Riley's service dept. I would steer clear.Hi Frank, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 984-2917 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great service, even better professionalism
by Aaqil on 09/10/2021Very pleased with my experience at this dealership. Had a brake light blow out for my 2012 accord and drove into the service reception garage. Was immediately met by Adam Presser, who was very professional, friendly, and experienced. I was… in and out within 5 minutes. Despite the basic nature of the task, Adam took time out to assist me and even replaced the bulb free of charge. I would highly recommend Adam for service recommendations and assistance!Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Excellent Customer Serive
by Jordan J on 05/26/2021George Wasshausen is very friendly and professional. I was in a bit of a hurry and he was able to get me in and out in a timely manner. I enjoyed working with him and Danielle in finance. Thanks for you help :)Tommy Topcu sealed the deal!
by Setark1214 on 12/21/2020We bought our 2020 Honda Accord here recently. Tommy Topcu was the BEST salesman. He really advocated for us and went above and beyond to give us excellent service. He was not pushy and did not make us feel pressured to buy. He’s a great… asset to this dealership.Avoid Lute Riley Honda
by Danny on 09/04/2020VERY SHADY PRACTICES at this dealership. I leased a Pilot about 6 weeks ago. They've still not paid off my trade and are withholding 5K. I've gotten nothing but excuses when they've actually returned my calls. At this point they aren't… responding at all. I'll likely return the new car.Mr. Kinsey, We apologize for the delay in getting you your funds. We did explain upfront that we could not release payment until we received the title to your trade which had a lien on it. We paid your vehicle off in July and the title was sent to the state by your lienholder for processing and it did take the 4-6 weeks that we told you upfront. We then processed the title and the necessary documents for your funds which you picked up on September 5th. Feel free to reach out to me if you have further questions.
Well done job to the staff
by Ibraheem on 11/25/2019I came for my car window was vibrate, so the advisor Omri approach to me and help me and give me all the information about the window failure, after all this they fix my window with smile face.Ibraheem, thank you so much for the positive review! Ibraheem, thanks for taking the time to leave a review.
Thank you so much for your positive review! We're thrilled that you had a great experience with our business and we can't wait to continue providing you with exceptional service. Thank you for choosing us!
by Haley Bada on 08/05/2025