Lute Riley Honda
Today 08:30 AM - 08:00 PM
Customer Reviews of Lute Riley Honda
Review type:
Buyer
by Meval2025 on 05/28/2025
Noe was very profesional and kind since the first moment he showed the cars to us, he solved all the questions about the features of the new car,we will recommend to friends and family to look for him when they need are shopping for Honda… cars
244 reviews
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worst dealer
by Kuns on 06/26/2023this is the worst Honda dealer I ever bought. I bought AC censor temperature honda civic 2010. my mechanic said the new part is not working properly. my previous one is even better. when I called the dealer they don't accept the return if… they gave me the broken one. it's ridiculous. just waste time, money and effort dealing with them. putting 1 star is too much. properly zero star is much better.We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Good Honda Dealer
by Carlos C. on 05/01/2023We were well attended and all our doubts were clarified by the sales person Viviana Gutierrez. We bought the car we were looking for and made a good deal.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Worst Dealership Service Ever!
by QT on 03/04/2023If I had a zero star option, I would definitely choose that. The service department at this dealership is running a very dishonest business. I was contacted via email saying there were recalls on my car. I responded to their email to… schedule an appointment to take the car in for recalls, oil change and door noise. When I got there I was told there was no recalls on my car and I should go to the Express Service. Went to Express Service and was told the oil change was $73 something. Told the associate that I saw on their website the oil change special was only $64 something. He said he would do that. He did not ask me to sign anything. I later got a text notice saying my car needed almost $2,100 cost of service. I declined everything. I only accepted the oil change with their “revised total estimate of $36.50“ for my oil change. I signed that estimate. When I came in to pay, they wanted $73.65. I showed them the revised estimate, they said “We don’t have any $30 something oil change. You signed the agreement when you pulled your car up. It is $73.” I told him I only signed the $36.50 estimate but I paid the $73.65 just to leave because I did not want to waste my time with dishonest people. I could not believe people could just look at their own estimate in writing and denied it like it was nothing. Reputation means nothing to these people, I guess. I would have accepted if they told me they made a mistake; but just outright denying it saying that they did not quote me for $36.50 total in writing while looking at their own quote on the screen was unbelievable. I have not been to this dealership for years as I moved out of state and just moved back. I will never come back here for any reason. I rather drive to Irving or even Arlington to have services done on my car.Hi, we regret your most recent visit with us was not up to the standards we strive for. We hope you will give us another chance. Please call us at (855) 984-2917 so we can work towards a solution. Thank you and have a great day.
Good Experience
by M. Chaib on 07/11/2022Thanks Amine and Molley for making this easy for me!!!!Thanks for the amazing review! We strive to deliver the best possible customer experience and are delighted to know that we earned all those stars!
Such a shame
by Disappointed on 03/30/2022They broke the contract we all signed when I purchased the car. Promised to fix an issue and I had to go somewhere else to have it fixed. Now they won't reimburse me.Hi there, I would like to get some more details about your experience with us. Please reach out to us at (855) 984-2917 when you can so we can address this situation directly. Thank you and have a great day.
Sold us a lemon and refuse to fix it
by Rico on 12/16/2021Feb 2020 we purchases a 2016 Dodge Grand Caravan from this location. 3 months after purchasing vehicle Transmission went out. We were without the vehicle for 3o ths waiting for the the maintenance to be completed. 3 weeks after getting… vehicle back from Dodge dealership, back side catalytic converter goes out. A month later had to replace radiator, water pump. Now we're in January 2021, the sway bar linkage and controller arms have to be replace. April the other catalytic converter goes out. Now the engine lifters are going out. Call Lute Riley to have them either fix the problem or get us into another vehicle. When speaking with sales person, he states they're in no lemon law in the state of Texas and tells me to choose a better vehicle next time. Needless to say we will never be doing business with this location and would recommend everyone going to a better more competent business. In the 18 months we've had the vehicle we've paid off less then the amount we have paid for repairs and maintenance costs. I will be returning the vehicle to [non-permissible content removed] and will find a better vehicle.Thank you for sharing your feedback with us. We appreciate you taking the time to speak with our General Manager this morning, and we look forward to addressing your concerns.
Best service!!
by Dp on 10/09/2021I met up with Philip Watson and he made my day by finding the parts I need to fix my A/C. Even though the wait takes long but I was able to figure why my A/C doesn’t come out to be cold but they find the reason.Hi Dp, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Steer clear, lack of attention to detail or customer service
by Frank on 09/11/2021I wouldn't go here especially if you need service. Let me tell you a story of my experience. Even with the number of issues, I was only mildly annoyed as human error happens. But an absolute refusal for anyone (advisor, two different… service dept managers) for over a week is completely unacceptable. I took my Civic in to get a new key/remote and have it programmed to the car and a couple of other things. One part they needed was hard to find, so they had the car for over a week. No biggie as I hoped the part would come in. When it was determined they could not get the part anytime soon, I went to pick up the car and dropped off my Odyssey with them as it needed a rear view mirror on the passenger side replaced. All was good until I got home and realized that the key that I had paid for didn't lock or unlock the car nor did it start the car. Problem number 1. I called and advised and decided to bring it back to them once the van was ready. When the van was ready, my wife and I went to pick it up and she took the van while i stayed so that Ryan (service advisor) could get someone to fix the key. After about 30 minutes or so (not too bad) they brought the car out to me and showed me that it locked/unlocked the door. Great, but thank goodness I decided to test out the new key to start the car, because it did NOT work. Problem number 2. Finally after about another 15 minutes, it was finally fixed and working. But when I got home and we used the Odyssey, we discovered that when someone was in the passenger right front seat, they could not open the door from the inside. Someone had to open it for them from the outside. Apparently some clip or something hadn't been reconnected for the door when they put the door panel back on after removing it to replace the exterior mirror on that door, according to the service manager, Walter. Problem number 3. He knew where I lived and told me that he didn't want me to drive all the way back over to Lute Riley (it's about 30 mins or more for me) especially given the prior two issues. So he volunteered to come out to my house the next morning and fix it. He said it would only take about 5 minutes. I thought that was a very kind offer and he told me he would call me the next morning to advise when he was coming. And....that's the last time I talked with Walter. He didn't call or show up and the next day I texted him, then called Lute Riley, talked with Ryan who said he would talk to Walter and ensure he called me. Still no call even days later. Was transferred to Walter's cell and left a message - still no response. So then I called to speak to another service manager named Dalton, who I was assured would call me back. But haven't heard back from him either. Problem number 4 and the biggest problem, in my opinion. One of the issues alone listed above would have been a little frustrating and definitely an inconvenience, but like I said things happen and people make mistakes. But the complete disregard of a customer, the lack of follow-up to address something they messed up takes the cake and has now pissed me off. So now it's time to take to social media and let others be forewarned, especially if they plan to use the service department here. Such a huge disappointment, is the mildest way of saying it. Oh and the Odyssey's windshield was cracked halfway across the front when we got it back. Now it had a small chip beforehand, so I doubt it was caused by anything they did and was probably the heat or something that finally caused it to crack. But dang if all of the above issues and lack of attention to detail and customer focus surely make me wonder if it was due to something they did. There is my story, for what's it worth. I hope others consider iteighing their options on whether to use Lute Riley's service dept. I would steer clear.Hi Frank, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 984-2917 at your earliest convenience to discuss how we can turn this experience into a positive one.
Great service, even better professionalism
by Aaqil on 09/10/2021Very pleased with my experience at this dealership. Had a brake light blow out for my 2012 accord and drove into the service reception garage. Was immediately met by Adam Presser, who was very professional, friendly, and experienced. I was… in and out within 5 minutes. Despite the basic nature of the task, Adam took time out to assist me and even replaced the bulb free of charge. I would highly recommend Adam for service recommendations and assistance!Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Excellent Customer Serive
by Jordan J on 05/26/2021George Wasshausen is very friendly and professional. I was in a bit of a hurry and he was able to get me in and out in a timely manner. I enjoyed working with him and Danielle in finance. Thanks for you help :)Tommy Topcu sealed the deal!
by Setark1214 on 12/21/2020We bought our 2020 Honda Accord here recently. Tommy Topcu was the BEST salesman. He really advocated for us and went above and beyond to give us excellent service. He was not pushy and did not make us feel pressured to buy. He’s a great… asset to this dealership.Avoid Lute Riley Honda
by Danny on 09/04/2020VERY SHADY PRACTICES at this dealership. I leased a Pilot about 6 weeks ago. They've still not paid off my trade and are withholding 5K. I've gotten nothing but excuses when they've actually returned my calls. At this point they aren't… responding at all. I'll likely return the new car.Mr. Kinsey, We apologize for the delay in getting you your funds. We did explain upfront that we could not release payment until we received the title to your trade which had a lien on it. We paid your vehicle off in July and the title was sent to the state by your lienholder for processing and it did take the 4-6 weeks that we told you upfront. We then processed the title and the necessary documents for your funds which you picked up on September 5th. Feel free to reach out to me if you have further questions.
Well done job to the staff
by Ibraheem on 11/25/2019I came for my car window was vibrate, so the advisor Omri approach to me and help me and give me all the information about the window failure, after all this they fix my window with smile face.Ibraheem, thank you so much for the positive review! Ibraheem, thanks for taking the time to leave a review.
BUYER BEWARE!!!
by Marvin on 09/25/2019Buyer Beware!! Make sure you don't have any events that could cause you to need to return the vehicle. We signed an agreement to purchase at 3pm and by 4pm we needed to change our mind due to a legal issue with our financial situation. Our… attorney advised us to return it promptly. We hadn't even drove it 10 miles from the dealership. We called the manager and explained our situation. They had NO sympathy, even the finance manager tried to tell us that our attorney was wrong in giving us the advise. He said "Honda won't do anything I've already sent the contract." We had to beg him to call and he said "they were closed, I can try tomorrow at 10am". It was only 5pm and the dealership is open until 9pm. He wouldn't even call Honda. Very disappointed!!!Hello Marvin, we are dedicated to creating good car buying experiences for our customers. However, there are laws that are in place to protect both the dealer and the customer along the way. There seems to be a lot of details in your concerns and we would love to discuss this further. Please reach out to us at 972-238-1700.
I was happy because my sales guy was not pushy. he really listed.
by Joy1234 on 06/25/2019I was nervous because of pushy sales people. But this guy was different and really listned and gave sound advice.Joy1234, we're so happy to hear you enjoyed your visit! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worst dealership experience
by OmerRana on 04/07/2019Talk about poor customer service and not doing the right thing. Yes we bought our mini van from them but there was so many red flags that we should have enough gone with out gut feeling. The only thing they have going for them is their… location but its clear to see they will not last if they continue to provide this level of service. I have bought multiple cars from various delalerships and this has been by far the worst experience. It took over 4hrs. Go to one of the bigger dealerships in to metoplex and save yourself the time.Thank you for taking the time to provide us with details on the poor experience you had with us. This is certainly not the type of service we strive to provide to our guests and we assure you that we will work to improve in the future. Have a wonderful day.
Got ripped off
by sheenonh on 09/11/2018I dont know where to start Christina called me daily sometimes 3 times a day until she got me to meet with her to make a sale once i bought my 2011 ford fiesta within 2 weeks i could hear a loud thumping noise when i turn on the A/C i… called her immediately and was given the run around finally they got me to the ford dealership because i have the silver plan warranty they told me to drop off car and would charge me 40 a day for rental i couldn't do that so 2 weeks later my check engine light came on i called Christina she told me bring car to service shop when i got there nobody would help me they sent me to ford service when i got there they told me the truth and said its not covered like they told you go back and either get another car at same price or talk to district manager you basically have been screwed over i went back spoke with kenny tang sales manager and he went out and checked the engine light and came back and told me i have a bad catalytic converter and he is sorry but i just got a bad car without blinking a eye i told him i only had this car 4 weeks and Christina dismissed me and wouldn't take my calls so kenny told me they would call me Wednesday after he talk to Ray the district manager and see what they could do PLEASE dont do buisness with christina she is only in it for the commission check i am gonna see what they do for me #SingleMomWithAColegeStudentThatHasBeenRippedOffShady Dealings - Inspector Turned Away
by JordanP on 10/20/2017Let me begin by recommending strongly against this dealership. While the reception staff are all very respectful, they portray a false image of the individuals selling cars here. I had your classic "used car salesman" experience when… trying to buy a slightly used Civic. This happened roughly a month after Hurricane Harvey is in the area, so my concern is with flood damage to any car I may be purchasing. I had the unfortunate experience of dealing with Used Car Manager, Kenny Tang. It was clear that this individual was attempting to conceal some history of the car. To elaborate, I had called regarding the car several days prior, and I asked what the procedure was to get a car inspected by a third party. The gentleman on the other end of the phone (I'm unsure of who this was, as I had received the call from him promptly after leaving an inquiry regarding the car through Cargurus.com) explained to me that there is no problem in having inspectors come out to look at a car. All that was required was proof that he was, in fact, an inspector and that he had a client interested in a car there. I had filled out my form to have the car inspected on Lemonsquad.com, so the inspector had this information available, and it was clear that here was a buyer interested in a car at Lute Riley. Having done my due diligence to ensure the car inspector would be allowed in, the inspector arrived on the site and was immediately declined any entry into the car. Kenny Tang, the used car sales manager said that it had already undergone its Honda Pre-owned Certification, and that that would be sufficient for inspection. I received notice from my inspector thereafter telling me that he had been denied entry to the car, and that my $170 that was paid for the inspection would not be reimbursed, since the inspector had done everything he could to attempt to fulfill his end of the transaction (this seemed fair, though I wasn't happy about it). I then called Kenny Tang, and he told me that that car was already far below market value of $19k at its current price of $17,981 (classic used car pitch). I explained that I was out almost $200 already for the inspection that was declined, and he offered an additional $200 off the asking price, down to $17,781. Wow, what a steal (sarcasm, of course). I asked if the dealership had an inspector that they could recommend to come in and take a look (all dealers do), and to no surprise he said no, they only recommend their in house 182 point certification. It seems clear that any reputable dealer, or salesman for that matter, understands the interests of the buyer, and that they will not want to purchase a lemon. As such, a potential sale should never, in any case, be turned away for a third party inspection. Kenny Tang, or Lute Riley Honda for that matter, is certainly not an establishment that I would recommend anyone deal with, as there are a lot of skeletons hidden in the back... Buyer beware, these guys are [non-permissible content removed]. Stay away, and perhaps you'll not make a poor choice in this significant investments. UPDATE: Had some interesting developments the following morning. I received a phone call from a Minnesota number that I didn't recognize, and on the other end of the phone was someone by the name of Andy Dabbs (sp?). This was the owner of Lemon Squad (the company I used to hire the inspector.. I couldn't believe the owner had taken the time to call me. Even gave me a 50% refund). Andy informed me that in the thousands of inspections his company does each month, this was the first time that one of his inspectors had been turned away. His recommendation to me as a buyer, was to steer clear of this dealership, as it seemed as though something shady was occurring. If you need any proof of the above, and if you're buying a used car here and need an inspection, Lemon Squad now attaches a recount of this experience to any inspection reports associated with Lute Riley Honda to help people from making a poor choice of transacting with this dealership.Hi Jordan P, thank you for taking the time to share your experience with us. We are extremely disappointed to hear that your experience with us did not meet expectations. We can assure you that this is not the level of customer service we strive to provide. If you would be willing, we would love to speak to you directly. Please contact our General Manager, Asim Ali, at 214 647 5902 so we can work towards providing you with a positive experience. We look forward to hearing from you! - Your Lute Riley Honda Team
Jordan We regret this experience was not to your satisfaction. As we discussed on the phone prior to you posting the review your inspector arrived on the wrong day and without notice. And at Lute Riley we have fair upfront pricing therefore we elected to not further discount the vehicle as you requested several times. Again we regret we were not able to come to mutual terms and do hope you find the vehicle of your choosing
Rick Hawksley makes it easy
by thebean on 05/26/2017Purchased a new Honda Civic EX-T from Lute Riley Honda, and the process was flawless due to "Ricky Bobby" Hawksley. He was very patient and informative as we looked at cars and drove a Civic. I got all the information I needed from him to… make a good decision, and the buying process couldn't have gone better, Rick is exactly the type of salesman I like to deal with - low-key, but very helpful and customer oriented. I am very happy with the deal and the entire process.Thank you so much for taking the time to leave us a 5-star review! We are so happy to hear that you enjoyed your experience with us and will be sure to pass along your compliments to Rick! Have a wonderful day and come back to Lute Riley Honda anytime!
Easy and thorough
by Alustat on 04/10/2017updated 04/25/2017Online appointment system was easy. Dropping car off was easy and working with service rep was easy.Best sale team!
by SaiReddy on 03/31/2017I was trying to buy a car after graduating from college and found this dealership. John McChristian is one of the best people I have ever met and would recommend this dealership.
About our dealership
Thank you for your kind words! We are thrilled to hear that Noe provided you with exceptional service during your car shopping experience. We strive to provide our customers with professional and knowledgeable assistance. Thank you for choosing us and for recommending us to your friends and family. We appreciate your business and look forward to seeing you again in the future!
by Kennedy Seaton on 05/29/2025