Lute Riley Honda

If I had a zero star option, I would definitely choose that. The service department at this dealership is running a very dishonest business. I was contacted via email saying there were recalls on my car. I responded to their email to schedule an appointment to take the car in for recalls, oil change and door noise. When I got there I was told there was no recalls on my car and I should go to the Express Service. Went to Express Service and was told the oil change was $73 something. Told the associate that I saw on their website the oil change special was only $64 something. He said he would do that. He did not ask me to sign anything. I later got a text notice saying my car needed almost $2,100 cost of service. I declined everything. I only accepted the oil change with their “revised total estimate of $36.50“ for my oil change. I signed that estimate. When I came in to pay, they wanted $73.65. I showed them the revised estimate, they said “We don’t have any $30 something oil change. You signed the agreement when you pulled your car up. It is $73.” I told him I only signed the $36.50 estimate but I paid the $73.65 just to leave because I did not want to waste my time with dishonest people. I could not believe people could just look at their own estimate in writing and denied it like it was nothing. Reputation means nothing to these people, I guess. I would have accepted if they told me they made a mistake; but just outright denying it saying that they did not quote me for $36.50 total in writing while looking at their own quote on the screen was unbelievable. I have not been to this dealership for years as I moved out of state and just moved back. I will never come back here for any reason. I rather drive to Irving or even Arlington to have services done on my car.