Lute Riley Honda
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Sold us a lemon and refuse to fix it
Written by 12/16/2021
onFeb 2020 we purchases a 2016 Dodge Grand Caravan from this location. 3 months after purchasing vehicle Transmission went out. We were without the vehicle for 3o ths waiting for the the maintenance to be completed. 3 weeks after getting vehicle back from Dodge dealership, back side catalytic converter goes out. A month later had to replace radiator, water pump. Now we're in January 2021, the sway bar linkage and controller arms have to be replace. April the other catalytic converter goes out.
Now the engine lifters are going out. Call Lute Riley to have them either fix the problem or get us into another vehicle. When speaking with sales person, he states they're in no lemon law in the state of Texas and tells me to choose a better vehicle next time. Needless to say we will never be doing business with this location and would recommend everyone going to a better more competent business.
In the 18 months we've had the vehicle we've paid off less then the amount we have paid for repairs and maintenance costs.
I will be returning the vehicle to [non-permissible content removed] and will find a better vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Ciara Gleason on 12/17/2021
Dealer Response
Thank you for sharing your feedback with us. We appreciate you taking the time to speak with our General Manager this morning, and we look forward to addressing your concerns.
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