North Central Ford
Customer Reviews of North Central Ford
Review type:
Ford F150
by hrmauldin on 11/14/2017updated 11/27/2017The experience was very good for purchasing cars. You still have the negative part of the sales person going back and forth to someone in the cloud. Our salesman was very helpful and great to work with.Excellent sales experience
by jhmathis on 10/23/2017Josh Stamper my sales guy was great and helped me get the truck I needed. Big shout out to Jill and Kevin in finance for making the transaction smooth and quick. This is my fourth vehicle in 3 years that we have leased or purchased from… North Central Ford. We won’t go anywhere else.Thank you for your feedback on the excellent service that Josh, Jill and Kevin provided to you! We are so glad that you love your new vehicle and we hope you have a great day!
New car purchasing experience
by towboyER on 10/02/2017updated 10/13/2017As always a top notch staff, friendly and on point. They know how to take care of their customers. Todd Mayes is a great person and salesman.Happy Owner of a 2017 Super Duty
by Darinmcc3 on 10/03/2017Todd Mayes made my buying experience effortless and smooth. He was understanding of my limited time and accommodated my crazy schedule. He found the exact truck that I wanted and was able to give me a very fair trade value for my current… vehicle. I will buy again from Todd and North Central Ford for sure.Darinmcc3, reviews like this give us motivation and help us ensure we provide high-quality care. We always love to hear that we make such an impact customers will buy again! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at North Central Ford!
Fair Deal
by MurphyDavis on 09/23/2017updated 10/02/2017The team at North Central Ford was friendly and attentive. They worked with us on our trade to make a deal that we thought was fair. We love our new Ford Explorer.Murphy, thank you for the 5-star review. We are always happy to hear about your experience with us. We will make sure to let the team know that you were happy with your service. Have a great day!
service
by mustang8614 on 09/21/2017updated 10/02/2017Advisor was helpful and fully explained serviceMustang, thank you for the 5-star review. We will make sure to let the service team know that you were satisfied with your service. Have a great day!
Great place to buy from!
by Jlank85 on 08/14/2017updated 09/08/2017Everything was smooth and as quick as could be with process. Even switched vehicle colors last minute and no one got upset! Great place to buy from! James was great!Explorer service
by jwhite817 on 07/11/2017updated 07/25/2017I took my ford explorer to the dealership for service on a warning light and the guys took care of me with a shuttle service to the office in the morning. Once they were able to identify the problem, the explorer needed to be kept over… night so the service department hooked me up with a rental for the night. The vehicle was ready for pick up the next day, making me a very satisfied customer.Matthew, thank you for the 5-star review. We are always glad to hear about your experience with us. We will certainly work to improve our loaner vehicle process. Have a wonderful day!
Great service
by matthew8073 on 07/04/2017updated 07/17/2017Great service, however it would have been nice to have had a loaner car since my car was in the shop for several days.Matthew, thank you for the 5-star review. We are always glad to hear about your experience with us. We will certainly work to improve our loaner vehicle process. Have a wonderful day!
Great Experience
by Mbruegel on 06/16/2017updated 06/27/2017Definitely had a great experience with this group. And would highly recommend. Todd Mayes is a super sales representative and does a fantastic job. Only complaint is the length of time to do all the title, finance, and paper work....Not… sure if it could be more streamlined or made faster, but the paper work/time is ....well, time consuming.Thank you for sharing your great experience. We're happy to hear about Todd! We'll make sure to quicken your experience next time! Thanks for sharing.
Good service
by oojohnoo on 06/16/2017updated 06/27/2017I had scheduled a transmission recall on my 2017 f-250 on the 13th and it was supposed to be done that evening. I didn't get it until late the next day. But the advisor let me know they were over booked due to a local ford dealer shut down… over the weekend and caused there work load to double. I was taken care of and was satisfied. The only issue I had was it would have been more convenient if they would have rescheduled so I would not have to wait longer.Thank you for sharing your feedback. We appreciate the rating but we hope to make your next visit a full 5-star rating. We will keep your review in mind for our service department moving forward. Thank you.
2017 Escape Black Edition - it spoke to her
by mnks417 on 06/07/2017updated 06/20/2017We were very happy with the service and attention given to us by North Central Ford. You all made it very comfortable and easy to ask questions about everything from the vehicle itself to the financing of it. We have never leased a… vehicle before this one. The information provided to us by your finance department made us very confident in the choice we were making. The sales team was very energetic and knowledgeable. We enjoyed working with them, they showed the enjoyed what they are doing and enjoy working with customers everyday. We look forward to doing business with your dealership again in the near future.Thank you for the stellar rating and review!
A/C problem
by Ronmorr1 on 05/12/2017updated 05/23/2017A/c not working right. Looks like the fourth time was a charm. Best part.... last two times was on you. We will see.Mrs Mary Elliott
by mcelliott21 on 05/04/2017updated 05/16/2017Excellent Service. The sales person Tony went above and beyond with helping and information about the car and service of the company. I would highly recommend to all family & friends. Love our new car!Great experience!
by klgator on 04/28/2017updated 05/05/2017This was my check at 62,000 miles. I was kept abreast of the items that needed attention as they got into my car. The service tech called to review what as suggested for not and what could wait until next oil change. Added bonus, they… washed my car and even made the wheels sparkling!Great job!!!
by Singsnstuff on 04/18/2017updated 05/03/2017I was VERY well taken care of! My new Escape had a glove compartment door that was warped... The guys got us scheduled for a day/time to bring it in and assured us that it was covered and would not cost a thing... we dropped it off, ran… around for the day, got a call to come pick up at our convenience.... Done and Done! They even washed the car for us! Super great experience!!service review
by hroman21 on 04/22/2017updated 05/03/2017service was very good. I was explained what needed to be done and how much time and you guys were on point. Thank youGreat Service
by AndynTX on 05/02/2017North Central Ford knocked it out of the park again. This is my second car purchase and Mr. Heinz was very professional and very knowledgeable. I always tell everyone looking for a car/truck to ask for him and to go there.Ford Fusion
by Jburts5 on 04/18/2017Great service. Quick and done rightMy most recent Ford service.
by susan0203 on 04/07/2017updated 04/19/2017Loved the way my service rep worked with my extended warranty company to get some help on a repair. Other than leaving off a discount for my oil change, they were great. My rep, Roy, is the reason my Escape always goes to N Central; I… trust him and he is always responsive and accommodating!Thank you!
by AScottieC on 04/03/2017updated 04/19/2017I knew North Central Ford would take care of my car but didn't think they would go beyond my expectations. I got my throttle fixed, 3000 mile check up, 20 point inspection and a car wash! The team thanked me! No THANK YOU!
Hrmauldin, thank you so much for the positive review! Thank you again for leaving us this response!
by napleton_group on 12/06/2017