North Central Ford
Today 8:30 AM - 8:00 PM
Customer Reviews of North Central Ford
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260 reviews
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Good overall
by mpmarven on 04/18/2017Arrived on time for my maintenance reservation, waited about 15 to 20 minutes for a representative to check me in, then waited another ~15 mins for the shuttle to take me to work. Love the fact that you offer a shuttle service, and the… wait for that was understandable, but the wait to get checked in could be better. I was disappointed to learn that even though my mileage was at ~35k and I had been in twice before, both slightly before and slightly after 30k miles, my 30k mile maintenance hadn't been done yet. Overall it was a better experience than I've had at other dealerships but still room for improvement. Really I'm not sure the current process gives any benefit to making a reservation.Ford Fusion Oil change
by RobinLV on 04/16/2017Very friendly and courteous staff. They looked into my recap and also took care of that. They also informed me of another one I would be getting a letter on.Recent service on my Expedition.
by dustyranch on 04/16/2017As always, the service is personal and professional. We appreciate the helpful, friendly service at North Central Ford.Service
by arubano43 on 03/29/2017updated 04/07/2017Ronnie was very pleasant and knowledgeable. Car was ready as promisedServiced experience
by dnblack on 03/30/2017updated 04/07/2017Wait time upon arrival was brief. Check-in was smooth and without incident.Battery and recall issue
by glk0629 on 03/18/2017updated 03/29/2017Came in for battery issue. They fixed it under warranty and did a recall repair. They were quick and had excellent communication with me. Great service. GGreat first time experience
by FunSzeST on 03/18/2017Courteous, pleasant, helpful, and punctual. A great experience from start to finish.aexcellent
by euelspriggs on 03/03/2017Brought car in due to side door latch recall from Ford Motor Co, and to get an oil change. Russell Huffman handled this for me, and did an excellent job. He has assisted me in the past and has always handled everything in a very… professional manner.window tint and sprayed bedliner
by Marine12324 on 01/01/2017updated 01/14/2017The time I pulled in to the time I picked my vehicle up very good customer service and very good work done Thank you.2017 Ford Explorer purchase at North Central Ford
by tphowell on 01/01/2017updated 01/06/2017Enjoyed both our salesman and finance person. They were very personable and thorough in explaining all our options to us. Definitely would recommend.Great service
by CWMarks on 12/20/2016updated 01/02/2017Great service and appreciate everything Ford dealer did for me in a timely manner.Ronnie is AWESOME!!!!
by DBrasington on 12/17/2016updated 12/29/2016Ronnie was absolutely awesome. He helped me get my 2 recalls handled, my check engine light problem fixed, oil change, tire rotation and did it in such a professional manner. I highly recommend him and your North Central Ford team. You… guys treat me like family and I appreciate everything that you do to help make me proud to have owned many vehicles from your dealership!Fast and stress-free!
by ATY1985 on 12/13/2016updated 12/29/2016Everything was super easy thanks to Joe M. He was a delight to work with and our Financing officer was awesome at getting us the best deal possible. We had a new car in 4 hours! This was the fastest and most stress free car buying… experience we have ever had.Quick Turnaround
by sumner25 on 12/07/2016updated 12/28/2016I came in for an oil change and it was done in 30 minutes. I was happy that the dealership cared about my time and completed my request in a timely manner.Window tint on new Ford Fusion
by hansontx on 12/05/2016updated 12/28/2016Juan Mata and the service team were great and we were very happy with the service. The Ford Fusion looks stellar with the new tinted windows. As always a special thanks to Chris Martin.Great service department
by BHarrott on 12/13/2016I was treated with respect and professionalism in a nice, comfortable facilityEdge
by Carolyn89 on 11/23/2016updated 12/05/2016the service was fine, I just picked a day that was very busy. But they got me going as soon as they could and I very much appreciated that.Great Service!
by snbrown on 11/21/2016updated 12/05/2016Wonderful-the waiting room they have today is spacious, light, comfortable and friendly. The coffee was delicious and there was chilled water available. Outstanding service - last weekend before Thanksgiving and they got me in and out in no… time. The maintenance program I purchased with my lease was on their system - I didn't have to present anything. Brilliant!2012 F150 coolant hose replacement
by LarryF150 on 12/05/2016Quality of workman ship is excellent, the cost is ridiculous.North Central Ford
by BryanR168 on 11/29/2016John Whitmire is excellent. Very knowledgeable and thorough. Even though the Ford website was down, and the EasyCare warranty process is a hassle, he was able to quickly process our vehicle. Since the issue was tire pressure (our faulty… pressure gauge) we were in and out in less than an hour.Great Experience Buying Ford Explorer Platinum
by Eric75082 on 11/27/2016Great sales person (Melvin Anderson).... answered my questions and talked with wife well. No pressure. Answered my concerns about service experience if needed. Great sales manager (Kevin Mayes) helped find the car and get it to us… quickly. Worked to get me the price I wanted to pay with our trade-in. Finance manager was also very nice and great with my kid. He gave me time to read through the extended warranty contract to make a decision... again, no pressure. Answered all my questions well.
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