Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
by Jafa on 04/25/2025I had a great experience at Audi Plano. We bought a new Audi Q3 which is a fantastic car. The salesperson, Wade was very pleasant, professional and not pushy at all. Izzy, the Audi Brand Specialist was very helpful as well in explaining the… full functionality of the vehicle. Overall, it was a super great experience from start to finish. I highly recommend Audi Plano!Great customer service!
by HappyQ7 on 08/01/2024I had a bad experience at a dealership up the street from Audi Plano and, spur of the moment, stopped into Audi Plano to test drive their Q7. Adrian was patient, showed me the Q7 along with other cars that fit my interest, and explained the… differences. I bought a Q7 due to Adrian’s kindness and patience. Everyone I came in contact with throughout the sale were also kind and thorough. Highly recommend Audi Plano!Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Terrible experience major car issues
by FedupJ. on 04/10/2024I bought a certified pre owned Audi that’s been in service for 3 of the 4 weeks I’ve owned it. My salesman was in a bad mood the day the picked it up, the car was not made ready, nor gassed, I had to figure all Features out alone. Forward a… week. Digital gauge cluster blanked out / steering wheel broke, usb-c port was broken, window tint was scratched up (it wasn’t on the test drive) how this car was an Audi certified pre owned is beyond me. Missing a key and more. Service ordered the wrong parts so now it’s in service for another 2 weeks?? Wow. Guys. If not for Mike in finance being cool this would be a 0 star review.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Always a Great Experience
by Jasmine on 03/21/2024I just bought my 3rd Audi SUV from this dealership. Everyone is were helpful and knowledgeable about any questions that I had. I will definitely continue to come to this dealer for my vehicles.Hi Jasmine, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great experience and would definitely buy from again
by bmwspeed on 03/17/2024Very clean car well taken care of and Mitch went above and beyond what was expected after the sale was completed! Now that’s customer service!Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
Awesome service!!!
by Milton J on 03/17/2024The sales staff at Audi Plano are truly amazing. Not only did they give me an awesome deal on a 2024 Audi A4. They have continued to provide impeccable service after the sale. This is my first Audi, after this experience it won't be my… last.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great experience
by Ashley Duda on 03/11/2024Austin was super helpful in finding the right car for me. Had a great experience!Hi Ashley, we're happy you found Austin to be so supportive during your experience here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi Plano
by Sonya Bea on 02/08/2024updated 03/01/2024Austin Mane at Audi Plano is an exceptional individual from the moment I walked into the dealership, Austin Mane professionalism and knowledge were amazing . He took the time to understand my needs and preferences, and then guided me… through the process with patience and expertise. Austin Mane attention to detail and commitment to customer satisfaction were truly an VIP experience very impressive. trustworthy car sales professional. Thank you, Austin Mane, for making my car buying experience exceptional. Sonya Beasley!Exceptional professionalism and above-and-beyond customer service
by Leo-B.. on 02/22/2024I have recently acquired a pre-owned vehicle from Audi Plano, and I was very impressed and pleasantly surprised by not only a very modern and cozy interior design of the dealership and overall atmosphere of professionalism and customer… service from every person I’ve encountered there, but especially by my experienced advisor and brand specialist Sonja Denholm. I have experience in car sales at several dealerships, visited countless dealerships as a car buyer or customer, and worked in many high-level corporate office environments for many years, but I was still blown away by Sonja’s personable and yet very professional demeanor, follow-up skills and willingness to go above and beyond. It was a very cold and seemingly never-ending long winter day, but she was willing to spend long time outside, helping me check my car’s many features, willing to go even on a second test drive, and willing to engage any source necessary or to seek help to address many questions and concerns that I had. One of them was a second pair of keys that the car was missing. Sonja offered to try to contact my car’s previous owner to see if they still had it, and the very next day, I’ve got that second pair, to my complete awe! She didn’t have to do it, I’ve already bought the car, but she went above and beyond to follow-up. Thank you so much, Sonja! I hope that other people reading this will be asking for you when shopping for cars at Audi Plano - they will definitely not regret it!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Car Shopping Experience
by Txrunner on 02/10/2024We appreciated how Kris took his time with us on Saturday and making our car shopping experience really excellent. There was no pressure the entire team and we were treated very well. We would highly recommend Audi Plano to others. See… Kris!!Hi, thank you for your kind review; we are happy to pass along your comments to Kris here at Audi Plano! We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Best dealership with an amazing sales associate
by Mohammad on 02/09/2024Omar was very helpful, kind, and super knowledgeable about the cars I was looking at. He helped me pick out my new car and gave me the run down on its features. 10/10 would recommend! Great dealership and amazing employees!Hi Mohammad, thank you for your kind review; we are happy to pass along your comments to Omar here at Audi Plano! We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Great, Efficient Service
by Quinn L on 02/07/2024When I went in to purchase an RS5, the team members at Audi Plano did everything they could to make car buying an easy and simple experience. They were very helpful and were ready to attend to any concerns I had in the process.We are pleased to hear you had such a positive experience with us, Quinn! Thank you so much for being one of our valued guests and we look forward to your next visit!
We are pleased to hear you had such a positive experience with us, Quinn! Thank you so much for being one of our valued guests and we look forward to your next visit!
Financial department
by Help/now on 01/15/2024I canceled the extended warranty purchased on Jan.3rd cancel notice on the 5th and I have not got confirmation that it was canceled. Hand delivered notice and have sent 5 e-mails what to do next? They also did use the per-approval I ask… them to use.Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Q3
by AKbaldwin on 01/04/2024Great experience! Very easy process.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Service and Gratitude for Kristopher Sipes at Audi Plano
by Tahsin M on 01/04/2024It was a pleasure shopping for my Audi A6 at Audi Plano. Kris was my sales representative and he went above and beyond to ensure a seamless and enjoyable experience. He acknowledged my preferences and needs, answered all my questions;… overall his professionalism and friendliness exceeded my expectations. I would highly recommend Audi Plano for all the Audi enthusiasts out there. I personally look forward to continuing my relationship with Audi Plano in the future.Hi Tahsin, we're happy you found Kris to be so supportive during your experience here at Audi Plano. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Purchased my LX 570 from Audi Plano
by Fawad Ansari on 12/19/2023I want to acknowledge Mitch from Audi Plano for making a purching. A very pleasurable experience. once we completed our purchase, we found out that our DVD entertainment was not functioning as advertised. We reached out to mitch who worked… with lexus of park place to get the system replaced completely three thousand dollars and they paid for it and took care of us. We would highly recommend purchasing your next vehicle at audi plano and working with Mitch, especially.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Experience
by NewtoAudi on 12/14/2023Purchased Q5 from Audi Plano (Autonation) couple of weeks ago. Tracy Crawford is thorough and knowledgeable. He took time to explain all the functionalities. We were looking for specific exterior and interior color. He managed to find our… Q5 and have it delivered from another city. When it comes to the purching, there was no drama or anything. Finance manager is also helpful. Overall it was a great experience. If you are looking to buy Audi, goto Plano location and inpatcular go see Tracy.Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Professional team, respectful of my time and stated desires
by TheDude on 12/01/2023Tracy Crawford, Gerrell, McKenzie and GM Neil Thompson were a great team to work with. They were informative, listened to my needs and worked within my budget and the time I had allotted to get this purchase done. It really was fast,… seamless and pleasant experience. 5 Stars!Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Great experience at Audi Plano
by Brian Allen on 11/22/2023Anna was great salesperson and answered all my questions and stayed late in the evening to show me all the functions of my car. The car was clean and full of gas! The financing guy was awesome! Wish I could remember his name but I was tired… after working all day! They gave me a fair price for my trade in and I highly recommend Audi Plano!Hello Brian, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Just an okay experience
by Meagan on 11/09/2023On September 27, 2023, we purchased a 2012 Honda Odyssey from Audi Plano. We experienced pleasant customer service during the buying process. It seemed Audio Plano and Auto Nation were going to ensure the vehicle we purchased was sold to us… in the best condition possible. The vehicle’s battery and brake light were replaced as well as the car was detailed to perfection prior to our pickup. As we drove the Odyssey off the lot the following Saturday, we were not disappointed in our purchase. In fact, we were encouraged that our assessment of Audio Plano and Auto Nation not selling us a subpar vehicle seemed to be accurate. Unfortunately, our good impressions were short lived. After driving the vehicle off the lot on September 30, 2023, we soon experienced trouble with the vehicle. Five days after picking up the vehicle, the “check charge system” in the van appeared. We contacted our sales rep, who said we could bring the vehicle back in or take it to any Honda dealership to have the problem assessed. The light went off but reappeared four days later. We contacted our sales rep again to which she gave the same response. Upon having the Odyssey inspected, we were told the alternator and timing belts would need to be replaced. This was going to be an expense of over $700 on a vehicle we had been told a little over a week prior had passed all inspections and had no issues. It seems odd that a truly thorough inspection of the vehicle would not have revealed any sort of indication that these issues would be on the horizon. Additionally, when we made these issues known to Audi Plano nothing was done to validate us as valued customers or cause us to want to do business with this dealership again. We were left feeling as though the dealership’s job was complete when they sold us the car and now the vehicle was our hassle to worry with. Because Audi Plano and Auto Nation are two reputable companies, we incorrectly assumed they would have done an in-depth inspection of their vehicles as well as maintained a level of unmatched customer services during and after the car buying process. From our experience neither was fully true. What started as a pleasant experience with Audi Plano and Auto Nation turned sour after we left the dealership, and we hope that others who have done business with these companies have not been left feeling the same way.Hi Meagan, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 249-0905. We hope to hear from you.
Bitter experience
by Vamsi Krishna D on 10/19/2023Here is my honest review with Audi Plano - Autonation dealer. I wouldn't recommend this dealer to anyone as they don't care about the customers after the payment. I owned many German vehicles in the past and never had any issue with the… dealer. On Oct-05th, I went to Audi to purchase second car for my wife. Met with sales rep and checked the car (Thursday 10/5). I was told that car still need to be inspected and it will be ready in an hour or next day morning. We finished the paperwork paid the full amount with check. I was expecting call on friday morning and waited till 2pm (10/6). No call or text regarding the delivery. I called sales guy and he didn't answer my texts or calls. Then emailed general manager asking for help. After that got the call from sales rep saying they put order for tires and vehicle will be ready Saturday morning (10/7). They didn't mention this before purchase. We had a plan to spend weekend in Oaklahoma and cancelled all those plans due to car delivery on Saturday. Again Saturday same thing. Waited till 2pm and sent a message to sales rep. He called me back and said they put a order for tires and USPS didn't deliver those tires. Even a small tire shop will have tires in stock and being a big audi dealer they couldn't get set of tires. It is so frustrating that i cancelled all my plans and not getting the right ETA. This is all happening after i made the payment. I was promised to give the delivery in an hour. Finally, After going forth and back they called me to pick up the car on (Tuesday,10/10) at 6pm after 5days. I asked the sales rep that if they have finished the inspection and oil changes and he mentioned they did everything and that's the reason delivery got delayed. After driving the car for few days realized that i can't do anything on the dashboard as it is locked to previous owner. I called Audi customer care and they mentioned that they couldn't reach the car via internet. Network module was broken and asked to take it to the dealer. I took an appointment and checked with sales guy. Then we pulled the car into service and they mentioned network module was faulty. At the same time I mentioned about some rotten smell from cabin. That's when service mentioned that there is no service history on the car. They didn't change or checked anything before the delivery. No oil change and No cabin filter change. That's when i realized they delivered the car as it is and didn't check anything. When i ask their service to do the oil changes and cabin filter change they said it has to be paid and they do not have an appointment for another month. They scheduled an appointment for Nov-13th. First of all, This dealer communication is very bad and they don't speak to you after the payment. Also, they do not inspect or ready the car before delivey. I wouldn't return to this car dealer for anything. 1. Broken network module. I see some other user got remote access to my car. Attached the screen shot. This is a safety issue. 2. No service record on cabin filter change 3. Faulty promises before the payment 4. Horrible communication gapHi Vamsi, we appreciate you taking the time to respond. The staff at Audi Plano take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 249-0905 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025